Miami Beach Hotels with Shuttle Service

The hotel overall was just okay, some finishes were starting to look worn (stone floor on the lobby steps, bathroom fixtures peeling)... When we arrived, we went up to our room which was 72 degrees, I checked the thermostat and it was set to 56, so I set it to 66 as that is the temp we normally we sleep at. There was mismatched furniture on the patio, but the view was beautiful if you looked beyond the beach restoration taking place (more on that shortly). It was clear, the only way to get the room cooler was to completely close the curtains (not just the sheers) but then why am I paying for an ocean front room? So, we closed the curtains and went down to the pool. It took 45 minutes for our drinks to be delivered and 1h25m for our food. The waitress blamed everything on the new menu and that the team was struggling. We headed back to our dark room to change for dinner. Once we had our showers and I used the hairdryer for 10 minutes, the temp climbed to 73 degrees. We headed out to dinner and then had drinks in the lobby upon our return. Once we got back to our room around 9pm, it had gotten down to a balmy 71 degrees. We tried to go to sleep, but just our being in the room was enough to take it back up to 72 for the night, it was miserable. At 9am we went to the front desk to talk to them about the air conditioner not working and they said they would have someone take care of it. We left for the day after breakfast and did not return until almost 6pm and guess what, the room was still 72 degrees and dark. So we went back to the front desk and they were very sorry and gave us a $100 credit and would waive the resort fees. They said they would send someone up while we went out. That night we went to Nobu, we were one of the few people that were dressed appropriately, most were in shorts and football jerseys. There was a 2-3 year old child jumping up and down on the chair yelling and her parents just ignored her, she did this our entire meal. The restaurant Manager gave a glaring look to the child, but never spoke to the parents. She noticed we kept looking around for our waiter and came over and had to take our 2nd sushi order as our waiter was not around for over 20 minutes and it took 40 minutes for our 1st order to get to the table. My husbands 2nd cocktail did not make it to the table until desert, not at all what we had hoped for when paying over $300 for dinner. After dinner, we went to another bar to listen to some music, we did not return until just after 1am and still no improvement on cooling down our room. We talked with the night Manager and he said he would send someone up in 5 minutes. After 25 minutes (almost 2am) I had to go back downstairs to let him know no one had come up, so I waited in the lobby until the Engineer was in the elevator with me. He got on his ladder and said the temp coming out was 69, but it was just the bed side of the room that felt warm... and the thermostat was probably just registering the warm side... it w

Very cozy place. Everything inside is very clean! Amazing rooftop! Very close to the ocean. The hotel has a good cafe so you can have breakfast at 8am and have fun at the bar until the evening. Very friendly and polite staff. Clean room. I would like to express special gratitude to Azem Anvar, who works at the reception - as a personal assistant, he helps any guest with absolutely any question, a very polite and well-mannered young man is the face of this hotel.

The street is a bit far from the hot beach street, but it is still walkable. There is also the sea within a short walk! The hotel itself is very pretty and the material is from Santorini.. I met the bar teacher in the room..It's quite sad...If you're careful about that part, the staff are also nice..(But a little bit..the kind of generosity that Koreans don't like.. )

Loved the location, friendly staff and colorful retro vibe! Hector is an AMAZING bartender, we enjoyed a fabulous dinner and drinks in the bar area. Cocktails were clever, bruschetta, bang bang cauliflower and shrimp ceviche were fresh and flavorful share plates. So glad the dining was so good, given that thunderstorms kept us in. Will be back!

The foreign brother is very enthusiastic, and there are a lot of food around

The worst hotel experience I’ve ever had. The day we arrived (Oct. 8th) the room wasn’t properly cleaned. The countertops and stove in the kitchen had not been cleaned. As we continued to get settled into the room we hear the air conditioned come on. OMG!! The air-conditioning unit in the room was so loud it sounded like an industrial engine in a factory. It woke us up every night so needless to say we didn’t get much sleep. To add insult to injury, while trying to sleep I felt something on my head. Thinking it was a roach I jumped up and turned on the lights only to realize it was the “pleather” headboard that was peeling and falling on my head. The worst part about it all was the lack of response from the hotel staff including the Manager, Jose Pita. I immediately addressed my concerns with the front desk clerk the night we arrived and asked for another room as this room was not satisfactory at all. The receptionist proceeds to tell me that she couldn’t help me and that I would need to speak with someone in the morning. I waited until the following morning to address my concerns with the next person on duty. That young lady (Ruth) was the only pleasant person at the hotel. She stated she would have someone check out the AC unit in our room and if it couldn’t be repaired she would move us to another room. I explained we would be out the entire day and would return around 5pm that afternoon which she replied, “no problem”. As we returned from our day of exploring Miami I approached the young lady at the desk (her name was Hynah) to inform her of the conversation I had with Ruth and she proceeds to tell me that they would not be moving our room as Ruth had stated. She said “All the AC units sound like that”. When I asked to speak to the Manager she told me he wasn’t there so I asked for his email address. I sent the Manager (Jose Pita) a lengthy email detailing my experience in an effort to see if he could resolve the issues at hand for a paying customer. I never received a response from Mr. Pita. As someone who is a Corporate Exec in the hospitality industry and stays at hotels 150+ nights a year across the gulf south region this was by far the worst customer service experience I’ve ever had. If I could give this a ZERO I would. I am going to make sure I let all of my colleagues and contacts know never to stay at this hotel EVER!!

I was going to spend a night in,Miami beach . Low budget in a hostal , coz I would be out doors most of the time . I been in 100 s of hostal travelling all over the world So I didn't read the little letters, coz most hostals are easy peasy chill and flexible I arrive at this hostal at reception , I had paid my booking with PayPal as I always do . They tell me than that there is a 20 $ deposit to be paid on a credit or debit card. I have a Dutch account and debit card from VISA PAY from my birth country but although it is a well known bank in Europe ,and everywhere in Europe it's accepted and even in Mexico and Colombia. It is not accepted in the US. So I could not pay for the deposit , and they would not accept cash, so I had to cancel the reservation and also it was not refundable . To be honest , it was a very basic hostal , with nothing there of great value. Why the deposit anyway , are guests so demolitions in Miami beach ? And shouldnt a hostal or hotel be covered by insurance for damages? Coz I see this over and over in other accommodations only so far in Miami Luxury hotels asking for a 500 $ deposit when staying there? It is mind blowing, I have never been asked for a deposit in my life Also the weirdest thing , they would ask at reception at Bed and Drinks hostal for a return or onwards ticket leaving the country.If you don't have proof of that , your stay will be cancelled For security reasons are they making this stuff up or what?! Bottom line , if they insist on deposits , they should at least have a terminal that accept ALL cards , Miami Is a Multi international city and should have more paying options. Although I still think it's way out of line to ask guests for deposits it is discrimination. It makes me very suspicious, about what is done with all those ” deposits ” money on hold . I hope they don't play around with that on stock markets or cryptocurrency ...... Freedom of speech