Irvine Hotels with Shuttle Service

The room is spacious and bright, tidy and hygienic, with a wide view. The bathroom has shampoo, conditioner, shower gel and towels. There is no toothbrush, toothpaste and slippers. The hotel has a paid parking lot, and breakfast is available for an additional fee.

Great customer service by the shuttle drivers especially ! Especially our driver Issam! He goes out of his ways to ensure he settle rides for our daily hotel-office-hotel- Irvine spectrum- hotel + nearest airports trips! Always greeting us with a warm genuine smile. He is very thoughtful about our safety. He look out for the entire group of us. He is like a fatherly figure imho! He ensure that I am safe while I stay for 15 days at the hotel. He is passionate about his work and if my memory didnt failed me, he has been working for more than 20 years at the same hotel.! Such loyalty should be appreciated. Sad that I didn’t get to thank him properly before i left to fly back home. I hope to see you Issam the next time I come to LA in 2023, god willing.

The hotel is good in all aspects, and the environment is also good. The room is quite spacious, and the cleaning staff also cleans on time. The doorman will help with luggage, etc. The overall feeling is OK.

Amazing customer service, hotel very tidy and clean we loved our room we had all the amenities we needed very close to everything ,We met Marisol, Stanley & Karen, they were very friendly, kind and attentive& we highly recommend! The hotel is very nice.

Overall it’s a Hilton class hotel, it’s close to the airport, Clean room, friendly staff. Only complain is the $39 parking fee which i didn’t know until I found the hotel keep trying to charge on my Apple Pay account with diff amount, $68, $18, $15, $18 finally I called and found out self parking cost $39 even I am Hilton honor member, if the staff inform me while check in , I’ll not park the car there at least I have a choice instead of feeling got ripped off.

My stay at this hotel exceeded what I expected. From start to finish, the service was extraordinary. From the moment I walked up to the front desk, Brian welcomed me with a smile. I told him I was checking in for my Dads 90th birthday celebration with my family. During my stay, Caroline, the front office manager, made sure that I had everything my family and I needed. Also, during the free breakfast the next morning, Kaysee, was outstanding with making sure everything was warm and there was plenty of breakfast items to choose from. She was attentive to her surroundings. During the short stay, all of the hotel staff was friendly. I was walking in the hallway looking for the pool and Emilio asked if I needed help. I told him I was looking for the pool and he actually took the time to show me what door to go out of. I was impressed with his helpfulness. When I was checking out, Caroline, asked how our stay was. The front desk seemed to really care about us from check in to check out. Thank you Homewood Suites for the 5 star service. ⭐️⭐️⭐️⭐️⭐️

Environment: Suite, with entrance cabinet, partition cabinet, toilet and bathroom in two rooms. Spacious enough. Facilities: Booked a room with sofa bed, there is a spare bedspread and blanket in the closet, and asked the front desk to add a set of bedding, which is equivalent to 2 beds including sofa, plus 2 large beds for a total of 4 beds, suitable for families with children. The buffet breakfast is nothing new, but it is not bad. Parking fee is charged, $19 a day, no one checks the entry and exit. At present, only hotels in California still charge parking fees. The service is satisfactory and it is quite clean overall.

This hotel had so many great reviews, but we have stayed here twice, and have had HORRIBLE experiences both times. We are globalists and used points to book. I booked online using the World of Hyatt app, where names of other people staying in the room are added to the ”notes”. I was staying with my aunt and uncle while my husband and mother in law stayed at another hotel where we also have points. Edward at the front desk was rude and unhelpful when my aunt and uncle arrived before me and attempted to check in. He accused them of lying and said he can't see notes on reservations from his computer, and told them that having their names in the notes section meant nothing anyway because ”anyone could hack in and add names.” They also had a printed copy of the reservation with them, so obviously they should have been allowed to check in. I tried to call from the car while driving to meet them, to let Edward know they should be on the reservation, but he wouldn't help and said I had to call some 800 number to have a rep add their names to reservation. Well, I was driving a rental car in traffic, so this was not possible! It felt like he was intentionally trying to make our experience inconvenient for some reason, which was so sad and disappointing. If he was trying to do everything he could to help, but unable, that would have been okay, but he was just unnecessarily RUDE and completely unapologetic or willing to do ANYTHING to try to help, which is why I'm writing this review, and it was also embarrassing for me as a globalist trying to let my family stay in my room with me. When I finally arrived to check in, my aunt and uncle were sitting on the curb outside because they said they felt uncomfortable in the lobby with Edward glaring at them. I checked us in, and Edward was still unapologetic and rude. We are usually upgraded as globalists, but we were not offered this either. The room was fine and clean at least. Also, globalists usually receive complementary parking, but when we checked out, we were charged for parking. I tried to call the customer service line, waiting on hold for 38 minutes before being hung up on. I also tried to use the live customer service chat through the app, but after 41 minutes, no one ever came online. I finally reached the hotel directly, and the general manager, Terry or Kerry? was rude and said the charges were valid unless the reservation was ”redemptive.” I wasn't sure what she meant by that, but I'm done with this hotel.