Irvine Hotels with Hot Tub

This hotel had so many great reviews, but we have stayed here twice, and have had HORRIBLE experiences both times. We are globalists and used points to book. I booked online using the World of Hyatt app, where names of other people staying in the room are added to the ”notes”. I was staying with my aunt and uncle while my husband and mother in law stayed at another hotel where we also have points. Edward at the front desk was rude and unhelpful when my aunt and uncle arrived before me and attempted to check in. He accused them of lying and said he can't see notes on reservations from his computer, and told them that having their names in the notes section meant nothing anyway because ”anyone could hack in and add names.” They also had a printed copy of the reservation with them, so obviously they should have been allowed to check in. I tried to call from the car while driving to meet them, to let Edward know they should be on the reservation, but he wouldn't help and said I had to call some 800 number to have a rep add their names to reservation. Well, I was driving a rental car in traffic, so this was not possible! It felt like he was intentionally trying to make our experience inconvenient for some reason, which was so sad and disappointing. If he was trying to do everything he could to help, but unable, that would have been okay, but he was just unnecessarily RUDE and completely unapologetic or willing to do ANYTHING to try to help, which is why I'm writing this review, and it was also embarrassing for me as a globalist trying to let my family stay in my room with me. When I finally arrived to check in, my aunt and uncle were sitting on the curb outside because they said they felt uncomfortable in the lobby with Edward glaring at them. I checked us in, and Edward was still unapologetic and rude. We are usually upgraded as globalists, but we were not offered this either. The room was fine and clean at least. Also, globalists usually receive complementary parking, but when we checked out, we were charged for parking. I tried to call the customer service line, waiting on hold for 38 minutes before being hung up on. I also tried to use the live customer service chat through the app, but after 41 minutes, no one ever came online. I finally reached the hotel directly, and the general manager, Terry or Kerry? was rude and said the charges were valid unless the reservation was ”redemptive.” I wasn't sure what she meant by that, but I'm done with this hotel.

The room is spacious and bright, tidy and hygienic, with a wide view. The bathroom has shampoo, conditioner, shower gel and towels. There is no toothbrush, toothpaste and slippers. The hotel has a paid parking lot, and breakfast is available for an additional fee.

The hotel is newly renovated, the effect is very good, and the facilities are also very good. The staff is very polite and parking is 46 dollars/night. The surrounding environment is high-end, but if you eat nearby, you have to wait in line for a meal, which takes a long time.

This hotel is the closest to the Irvine Spectrum Center, which has tons of restaurants, a huge movie complex, shops galore, plenty of parking in several parking structures, easy access to the freeways. We stayed here June 2022 for 2 nights and we had a blast. The thing that made it super cool is the staff. In particular, Angelo in the front desk. We came in early and our suite was not yet ready. He gave us complementary access to amenities while we wait. Then he notified us when the suite was ready. For our troubles, which really was none because check in was at 4 pm and we came in at 1 pm, he gave us free breakfast for two. When we needed anything else, like toiletries, the staff and Angelo helped us quickly. We used the gym and it was bigger than most hotels offer, with several treadmills, ellipticals, free weights, machines, cold water, towels, sanitizers all around. It overlooks the swimming pool and those pools have private cabanas. When we wanted to eat in their garden one evening, the staff turned on the firepit for us to keep warm. The hotel was quiet, no noise whatsoever during our stay. We stayed here years ago and had a great experience then and it still continues to this day. Overall, our stay was awesome.

Environment: Suite, with entrance cabinet, partition cabinet, toilet and bathroom in two rooms. Spacious enough. Facilities: Booked a room with sofa bed, there is a spare bedspread and blanket in the closet, and asked the front desk to add a set of bedding, which is equivalent to 2 beds including sofa, plus 2 large beds for a total of 4 beds, suitable for families with children. The buffet breakfast is nothing new, but it is not bad. Parking fee is charged, $19 a day, no one checks the entry and exit. At present, only hotels in California still charge parking fees. The service is satisfactory and it is quite clean overall.

I stay in roughly 70 hotels a year. I generally stay at Marriott‘s and never have any issues. One of my friends decided to book this room and stay at the Embassy suites in Orange, Irvine. We stayed in a different Hilton the day before. I was just as disappointed in both locations. Staff seems miserable. Not welcoming. We explained the issues we had at the previous location and the original lady at the front desk was trying to be pleasant. Then a manager came by, Sophia, she was very disrespectful and not very friendly to work with. I would expect better service from a reputable organization. Breakfast is served until 9 AM. So in the event that you are not an early riser you are SOL. I would recommend staying elsewhere and if Hilton sees this please retrain your managers especially Sophia and treating customers. I know I may not have an elite status with this hotel provider. However, I am a titanium member with Marriott. I will not be changing to Hilton anytime soon. I’ve made the decision that if I ever needed I would rather stay in my car than sleep in another Hilton. We also tried to explain and showed proof that they double charged us. They refuse to believe us even though our bank statements show otherwise. I will be submitting a chargeback with my credit card company as I refused to speak with another staff member at this horrid facility. Sophia, do not work in customer service if you do not know how to serve customers.

We stayed at Staybridge Suites in Irvine for 3 weeks when we moved into the area and it was everything we hoped for and more. The spacious rooms, full in-room kitchen, laundry room, pool, and other amenities all made our extended stay comfortable and pleasant. But the best part of our stay was the amazing staff that went above and beyond to solve any issue and make our stay even better. Jorge, Fara, Sandra, and all the other staff members - thank you for your hospitality and professionalism.

Had to stay an extra day in Irvine, staff was friendly and helped sort out my booking and extend the stay in the same room. Also provided toiletry at the front desk when inquired.

One-night stay. Shuttle from airport was prompt however driver did not offer to help with luggage. Check-in at 8:30 PM went fine. Sandwich’s at “Bistro” were expensive but no car and late to go elsewhere. Room was very modern and clean. Bed and linens very comfortable! Huge TV! Sink was separate from the toilet and shower room which I like! Our king room had walk-in shower (no tub). Did not purchase breakfast nor use courtyard. Quiet, business-center neighborhood. Check-out and billing was ok although my address on bill was for address & state hundreds of miles away!