HEY VILLA.Garden Private Hot Spring Villa (Shenzhen Nanao First Beach Store) Reviews

Response from Property: Staff Exemplary Space Pristine Gestures Heartwarming Dear guest,Thank you from the bottom of our hearts for sharing such a detailed and glowing review! Your kind words about our staff's attentiveness, the immaculate communal areas, and thoughtful amenities like welcome tea, children’s gifts, and complimentary desserts have truly made our day. We're overjoyed that the rooftop room's sea views, outdoor bathtub, and romantic shower space added to your memorable stay. Your understanding of the unique layout's quirks means the world to us. It was an honor hosting you, and we wholeheartedly look forward to welcoming you back for another enchanting retreat soon!

Response from Property: 临近海滩 设施贴心 景色迷人 Dear guest,Thank you so much for taking the time to share your wonderful experience! We’re thrilled that you loved the beachfront location, convenient amenities, and our team’s hospitality. It’s delightful to hear that the pool, villa, and nearby attractions added to your family’s enjoyment. Your kind words about the coffee shop and surrounding architecture mean a lot to us. We’re sorry if anything could have been improved and hope to welcome you back for another unforgettable stay soon!

Response from Property: Thank you very much for choosing to stay and leaving such a heartwarming review! We are very encouraged to know that you like our hotel's new and comfortable environment and clean facilities very much, and are satisfied with our services, especially the warm and friendly staff, who are meticulous. Your recognition is the biggest motivation for our continuous progress. We sincerely look forward to your choosing us again on your next trip, and we will continue to provide you with a home-like experience as always! I wish you a happy life!

Response from Property: Thank you for your love! We are honored that you appreciate our design style and service. We apologize for the inconvenience caused by the surrounding construction. The construction will be completed soon. We sincerely invite you to come back and experience a more perfect stay! 🌷🌷

Response from Property: Dear guest,Thank you for taking the time to share your feedback! We sincerely apologize for the noise and inconvenience caused by the construction during your visit. We’re happy to let you know that all construction has now been completed, and the environment is fully restored to a quiet, comfortable state. We understand how important a peaceful experience is, and we’ve worked hard to ensure no such disruptions occur again, especially during peak seasons. We’d be thrilled to welcome you back soon so you can enjoy the improved space without any distractions. Thank you for your understanding, and we hope to see you again soon!

Response from Property: 【家庭出遊可加床】【南澳一線海景】【享南澳獨有庭院】親愛的家人，看到您全家人住得開心，我們心裏比南澳的陽光還燦爛呀！☀️

Response from Property: Thank you so much for your good review! I am so happy that you like me. We will continue to work hard and bring you more surprises! I wish you a happy day! ✨😊

Response from Property: Thank you so much for your wonderful feedback!We are delighted to hear that you had a fantastic stay at HEY VILLA·熹遇见花园私汤别墅and that our staff,especially the housekeeper,provided excellent service.We are thrilled that your children loved the place and that you are willing to recommend us to your friends.We look forward to welcoming you back again in the future!

Response from Property: Oh, that's wonderful to hear! It's always heartwarming to know that someone had a great time thanks to the efforts of the staff. I'm glad you and your loved one enjoyed yourselves. If there's anything else I can help with or any other information you'd like to share about your stay, please feel free to let me know. I'm here to ensure your experience is nothing short of amazing!

Response from Property: Dear guest, thank you very much for your high evaluation and detailed feedback on Xi Yu Jian Villa. Here are the responses to the aspects you mentioned: Food and Beverage Service: We are glad that you find our breakfast, afternoon tea and goodnight milk very good. We are committed to providing our guests with a delicious and comfortable dining experience. Communication method: Creating a WeChat chat group to help with communication is a way for us to keep in touch with guests and respond to their needs in a timely manner. We are glad that this has brought you convenience. Birthday Celebration: Your friend's birthday, we pre-decorate the room and provide pre-order birthday cake service, we are happy to be part of this special moment, hope this adds a wonderful memory for you and your friend. Projection TV Issues: We apologize for the issues you are having with your projection TV. We will immediately check and make improvements to ensure you have clearer images and a better viewing experience. We value every piece of your feedback and will continue to improve our services and facilities. We hope to provide you with a more perfect experience next time you stay. Thank you again for your kind comments and support, we look forward to welcoming you again in the near future! I wish you a happy life and look forward to meeting you again! Xi met with respect 🏡🍳🫖🥛🎉😊📹

Response from Property: 尊敬的貴賓，我們已悉數收到您的反饋，對於您在入住期間所發生的不愉快，我們深感歉意。得知因我們的疏忽，致使您在等待頌缽老師的到來時間過長，我們的心情亦是很難過請允許我們詳細説明當日的情況。頌缽老師在前往酒店的途中遇到了車輛故障，這導致了他無法按時抵達。我們深知，無論何種藉口，都無法彌補因我們安排不周給您帶來的不便。在此，我們再次向您致以誠摯的歉意。為了確保此類事件不再發生，我們已迅速採取措施，安排了一輛備用車輛，以應對可能的緊急情況。我們堅信，這一舉措將大大降低未來類似延誤的風險，確保我們的賓客能夠更加順暢地享受服務。此外，我們深知您對貴重物品的關心。若在退房後發現有物品遺漏在房間，我們已制定了一套詳盡的程序來處理此類情況。首先，我們會請仍在酒店的賓客返回客房進行確認。若賓客已離開，我們的管家將代為尋找，如能尋獲，會立即與您聯繫，將物品寄送至您指定的地點。我們對這一服務的每一個環節都嚴格把關，以確保您的物品能夠安全、及時地返回您手中。對於工作人員要求給予五星評價，給您帶來的不適感，我們深表遺憾並理解您的感受。過度索取好評與我們的價值觀背道而馳。我們期望的評價是基於客人真實、滿意的體驗自然產生的反饋。我們已向全體員工重申：服務質量是贏得讚譽的唯一途徑，嚴禁任何形式的要求或暗示客人打高分的行為。我們將專注於提升服務本身，用行動而非言語來爭取您的認可。並正在從管理層到一線員工層面，推動一場關於“服務本質”的深刻反思和變革。我們正在實施更嚴格的服務標準培訓，強化員工的主人翁意識和主動性，確保每一位團隊成員都理解：客人體驗是設施、服務和人員關懷無縫結合的整體。感謝您提到‘總的來説，這個地方不錯’——這讓我們知道我們的硬件基礎和環境仍有可取之處。我們將以此為基礎，加倍努力彌補服務上的短板，力求讓硬件優勢與卓越服務相匹配，提供名副其實的、全方位的優質體驗。再次為此次入住給您帶來的諸多不愉快深表歉意！您的反饋是我們改進路上最珍貴的指南針。我們承諾將切實落實上述改進措施，並持續監督效果。我們衷心希望未來能有幸再次為您服務，向您證明我們的決心和進步，重塑您對我們酒店的信心。

Response from Property: Dear Guest,Thank you so much for your kind words!We're thrilled to hear that you're enjoying the atmosphere here.It's our pleasure to create a nice and chill environment that resonates with our guests.Your love for the atmosphere is a testament to the hard work and dedication of our entire team.We strive to make every visit a memorable one,and your feedback is invaluable in helping us maintain the high standards we set for ourselves.We look forward to welcoming you again soon and continuing to provide an environment that you appreciate.

Response from Property: Thank you for recognizing our service! We sincerely apologize for the disappointing dining experience—your feedback is invaluable. Our kitchen team is now working with a new chef to revamp the menu, focusing on fresh local ingredients. As a gesture of goodwill, we’d like to offer you a complimentary gourmet dinner voucher for your next stay. We’re rolling out a new seasonal menu next month and would be honored if you’d give us another chance to delight your taste buds.

Response from Property: Dear distinguished guests, thank you for choosing Xiyu Private Hot Spring Villa. Many people in modern times are troubled by insomnia, stress, anxiety and confusion, and sub-health. In our most unique singing bowl concert, you can experience the deep and distant sounds of Himalayan singing bowls and Smooth vibrations reach the heart directly through sound, promoting physical and mental relaxation and harmony. Meeting the "Xiyue Retreat Center" in Xi can relax, decompress and meditate, balance insomnia, release and dissipate accumulated stress and pain, and soothe depressed people. mood. The trace elements in our Japanese hot spring mineral bath can moisturize the skin/rejuvenate the muscles/relieve aches and pains. It is like visiting a famous Japanese hot spring in person. Together with the signature courtyard spa, you can get the ultimate relaxation and enjoyment of your body and mind. Every guest who stays at Ximei will receive a complete Ayurveda personal health plan when leaving the hotel. We hope that taking care of yourself starts from Ximei.