Yuan·Apartment (Shenzhen North Railway Station Hongshan Subway Station) Reviews
Yuan·Apartment (Shenzhen North Railway Station Hongshan Subway Station)
Block A, Runda Yuanting, No. 152, Tenglong Road, Minzhi Street, Longhua District, Shenzhen, Guangdong, ChinaView Hotel Details
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Yuan·Apartment (Shenzhen North Railway Station Hongshan Subway Station) Guest Reviews
4.2/5
658 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(658)
Positive reviews(596)
Reviews with photos/video(94)
Easy to get around(60)
Close to metro(37)
Average sound insulation(27)
Friendly front desk staff(25)
Convenient for shopping(24)
Large rooms(21)
Amazing natural light(6)
Loved the view(5)
Negative reviews(62)
Amadeus
Special Queen Room
Stayed in Dec 2023
Solo travelers
2 review
4.5/5
Great
Posted on Feb 13, 2024
Overall good but Wi-Fi connection was bad.
Response from Property: Dear guest, thank you very much for your positive review of our hotel. We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Special Queen Room
Stayed in Mar 2024
Solo travelers
17 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Nice clean comfortable stay.
Response from Property: 尊敬的賓客:你好!感謝您選擇圓公寓酒店,感謝您對我們酒店的肯定與支持,您的肯定是我們不懈努力的動力,入住過程中有任何問題找管家服務致電前台(房內熱線撥“0”)我們的管家會第一時間內為您提供服務。另外距離酒店200米有地鐵4號線、6號線紅山地鐵站,深圳北站。並且酒店樓下週邊內有大型商場:天虹商場、華潤萬家、九方購物中心、沃爾瑪等吃喝玩樂應有盡有方便您的出行,祝您旅途愉快感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。期待您的再次光臨,祝您旅途愉快!
Guest User
Special Queen Room
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Awesome location
Response from Property: 尊敬的顧客,您好!非常感謝您給予我們酒店的五星好評。我們一定會繼續努力做的更好,讓您下一次再來入住的時候能感受到我們更好的服務和住宿環境,期待您下一次光臨!
Guest User
Executive Suite - 2-Room
Stayed in Sep 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 15, 2023
OK,ok,ok,ok
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Conveniently located, close to Hongshan subway station and Shenzhen Art Museum is right next to it. The front desk service is polite and answers all questions. The room is clean and tidy, and the stay is comfortable.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:你好!感謝您選擇圓公寓酒店,感謝您對我們酒店的肯定與支持,您的肯定是我們不懈努力的動力,入住過程中有任何問題找管家服務致電前台(房內熱線撥“0”)我們的管家會第一時間內為您提供服務。另外距離酒店200米有地鐵4號線、6號線紅山地鐵站,深圳北站。並且酒店樓下週邊內有大型商場:天虹商場、華潤萬家、九方購物中心、沃爾瑪等吃喝玩樂應有盡有方便您的出行,祝您旅途愉快感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。期待您的再次光臨,祝您旅途愉快!
Guest User
Special Queen Room
Stayed in Nov 2024
Family
4 review
1.0/5
Posted on Dec 8, 2024
I booked a 4-hour hourly room one day in advance, from 8:00 to 12:00. I arrived at 8:00 and was told that there were no rooms available. After a few arguments, they told me that there were rooms available, but the aunty had to go to work at 10:00 to clean the room, so I had to wait for 2 hours before checking in!!! I said they would just clean up, I just wanted the table and chairs for the kids, but they told me that they didn't know how to clean, only the aunty could clean!!! In the end, I was given an uncleaned room. Nowadays, there is still such a weird service attitude in Shenzhen, which really damages the image of Shenzhen!!!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. As for your check-in time at 8 o'clock in the morning, there was indeed no clean room for you to stay at this time, because our rooms were fully booked the day before. This is indeed our problem. As for your statement that you were given an uncleaned room, the front desk explained to you that there was no clean room available, but you still insisted on arranging it for you to stay. The front desk staff also confirmed with you again and again that it was a dirty room, not a clean room, and you also agreed. Finally, under your insistence, the front desk opened it for you. I don't know what kind of mentality you have! Your valuable opinions are very important to us, and we will inform the relevant departments of the opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The room is big and clean, the front desk service is very thoughtful, I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Yuan Apartment Hotel, thank you for your affirmation and support for our hotel. Your affirmation is the driving force of our unremitting efforts. If you have any questions during your stay, please call the front desk for housekeeping service (dial "0" on the hotline in the room). Our housekeeper will provide you with service as soon as possible. In addition, there are Hongshan Subway Station on Line 4 and Line 6 and Shenzhen North Station 200 meters away from the hotel. There are large shopping malls around the hotel downstairs: Tianhong Shopping Mall, China Resources Vanguard, Jiufang Shopping Center, Walmart, etc., which are convenient for your travel. I wish you a pleasant journey. Thank you for your praise for our hotel. We will continue to work hard and live up to your praise. Looking forward to your visit again, I wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
The room is clean and spacious, with a balcony and good lighting. It is convenient to eat and shop in the mall downstairs.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your high praise for our hotel. Your praise is the greatest encouragement for our hotel service. We will continue to work hard to improve every aspect of our quality and look forward to your next visit!
Guest User
Deluxe Queen Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 28, 2025
The room is comfortable and clean. I like the high floor. The view outside the window is refreshing. I especially want to thank the uncle who helps with cleaning on the 29th floor. He is very friendly and helps us carefully every time. It feels very kind. It was a great stay. Recommended to friends who come to Shenzhen for travel and business trips and have certain requirements for quality of life.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
SweetDuck
Special Queen Room
Stayed in Jan 2025
Business travelers
74 review
4.5/5
Great
Posted on Feb 6, 2025
The location and surrounding facilities are perfect, and the price is not high, but the interior of the hotel is old and has a musty smell.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of service. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
Special Queen Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The front desk service attitude is very good, the room is very spacious, and the location is good and close!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:你好!感謝您選擇圓公寓酒店,感謝您對我們酒店的肯定與支持,您的肯定是我們不懈努力的動力,入住過程中有任何問題找管家服務致電前台(房內熱線撥“0”)我們的管家會第一時間內為您提供服務。另外距離酒店200米有地鐵4號線紅山地鐵站,深圳北站。並且酒店樓下週邊內有大型商場:天虹商場、華潤萬家、九方購物中心、沃爾瑪等吃喝玩樂應有盡有方便您的出行,祝您旅途愉快感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。期待您的再次光臨,祝您旅途愉快!
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Couples
3 review
2.0/5
Posted on Jan 18, 2025
Dirty, messy, and very different from the pictures. There are toothbrushes used by previous guests under the sink. The front desk service is pretty good
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
dianali12
Family Suite
Stayed in Dec 2024
Family
17 review
4.5/5
Great
Posted on Jan 18, 2025
The room is quite good, facing south. Although the decoration and facilities are average, the price is reasonable. The cost performance is still acceptable. It is also clean. It is very close to the subway. I answered your questions the day before yesterday. The whole floor is much better than those hotel apartments with a few rooms.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Yucaoji
Deluxe 2-bed Room
Stayed in Jun 2024
Other
11 review
5.0/5
Outstanding
Posted on Aug 7, 2024
The hotel is close to the subway, and you can see the subway line in the room, which is very convenient for travel. There is an art gallery and library across the street, and there is also Tianhong nearby, which is convenient for shopping and eating.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Ming Alex
Elegant Double Room
Stayed in Jun 2024
Family
18 review
3.5/5
Posted on Jul 23, 2024
The location of the hotel is easy to find, right next to the 7-11 convenience store. The rooms are spacious and well-lit.
Unfortunately, the air conditioner is misplaced and can only blow directly toward the door. There is no curtain or the like between the living room and the bed, so even if the air conditioner is turned on all the time, you will not feel cool.
In addition, the sanitation of the bathroom was very average. The shower head was stained and the toilet smelled bad. The water was not drained smoothly.
But there is a small terrace near the bed where you can dry clothes.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you very much for your good comments on our hotel. We are deeply sorry for your experience during your stay. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of service. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!