Hehua Hotel (Shenzhen Dongmen Tanbu Subway Station)

Hehua Hotel (Shenzhen Dongmen Tanbu Subway Station) Reviews

Hehua Hotel (Shenzhen Dongmen Tanbu Subway Station)

6 / F, Light textile City, Tiandi Building, 29 Dongmen Middle Road, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
Hehua Hotel (Shenzhen Dongmen Tanbu Subway Station)
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Hehua Hotel (Shenzhen Dongmen Tanbu Subway Station) Guest Reviews

3.9/5
295 review
Verified reviews
Location4.0
Amenities3.9
Service4.0
Cleanliness3.9
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All reviews(295)
Positive reviews(256)
Reviews with photos/video(103)
Easy to get around(25)
Friendly front desk staff(17)
Close to metro(14)
Classy environment(10)
Too many mosquitoes(8)
Many amenities(7)
Convenient for shopping(5)
Stayed multiple times(2)
Negative reviews(39)
Guest User
Heyue Double Bed Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 9, 2024
We stayed in a windowless room, and the room was quite clean and tidy.
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Response from Property: Thank you for your praise of our hotel despite your busy schedule. Serving every customer well is our consistent pursuit. After confirming your eyes, you are our noble person. We will uphold the service concept of being at home and give all customers a home. I feel like all members of Hehua wish you good health and a happy life, and look forward to seeing you again!
Xiangfaduodeligoudan
Lotus Twin Room
Stayed in Jan 2024
Family
1 review
2.2/5
Posted on Feb 15, 2024
The location of the hotel is very good, but the room hygiene is terrible and the facilities are average. You can stay here if you value the location, but it’s not worth it
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Guest User
Hehua Double Bed Room
Stayed in Jan 2024
Business travelers
1 review
2.0/5
Posted on Feb 15, 2024
Renovation of old hotels. Relatively small, a bit cold, and generally hygienic. It's almost 35. The carpet in the room is very dirty and the wash basin is next to the bed.
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Response from Property: "Dear, I really appreciate your stay and review! Our hotel has been open for a long time, and some of the facilities may be a little old. We apologize for the inconvenience, but our service and enthusiasm will always remain the same for a hundred years. Rida! We look forward to your visit again!"
Guest User
Heyue Twin Room
Stayed in Dec 2023
Couples
2 review
1.5/5
Posted on Feb 4, 2024
Apart from the convenient location, I would not recommend staying here. The sanitary environment is very poor and the bed is itchy when I sleep on it. The room smells bad. Staff needs to spray air purifying spray to make it better.
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Response from Property: Hello dear customer! We are very sorry to bring you a bad experience during your stay. We have followed up on the odor problem in the branch and improved the quality of sleep. Thank you very much for your valuable feedback! I hope you will have a better stay experience next time you stay, and all the staff look forward to your visit again! I wish you a happy life~
Guest User
Heyue Double Bed Room
Stayed in Feb 2024
Solo travelers
33 review
5.0/5
Outstanding
Posted on Mar 9, 2024
Good location, convenient transportation, and clean rooms.
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Response from Property: Hello, dear family, thank you for your good review! Every city always has a reason to miss you, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Hehua The hotel will be the warmest and unique one in your memories. Come back to Hehua often and wish you well!
Guest User
Lotus Twin Room
Stayed in Apr 2023
Travel with friends
3 review
1.0/5
Posted on May 28, 2023
Hygiene is poor, the ground outside is dirty. The carpet has a musty smell, very offensive! ! The room is quite crowded, the two beds are very close to each other, the beds are a foot away, and the facilities are very old. It's not worth it anyway! !
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Response from Property: Dear guest: Hello! Thank you very much for your sincere comment. This stay did not get your 5★ praise. I am very sorry that this stay gave you a bad feeling. We will definitely review our shortcomings and actively correct them. Try to achieve your satisfaction, welcome to supervise! Finally, thank you for your affirmation of our service, I wish you a happy life
Guest User
Heting Tatami Room
Stayed in Mar 2023
Other
6 review
5.0/5
Outstanding
Posted on May 16, 2023
room is ok
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay in our hotel and sharing your experience! Guests who encounter relevant problems during their stay can report them to the front desk in a timely manner. We will try our best to help you solve the problems as soon as possible. Your affirmation is the driving force for us to move forward. We will continue to work hard to let you have a better check-in experience when you check in again. We sincerely look forward to your coming again
Anonymous User
Heyue Twin Room
Stayed in Jan 2024
Travel with friends
23 review
4.2/5
Very Good
Posted on Feb 16, 2024
Very close to our home, convenient
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Response from Property: My dear, Xiaohe was so happy when he saw the five little stars you gave him. He smiled as brightly as a child who just got out of school. Your affirmation is our greatest support and motivation. Looking forward to your next stay.
Kevin4U
Heyue Double Bed Room
Stayed in Dec 2023
Solo travelers
3 review
1.0/5
Posted on Jan 27, 2024
Not clean, very poor
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Anonymous User
Hehua Double Bed Room
Stayed in Aug 2022
Business travelers
4 review
3.2/5
Posted on Sep 23, 2022
All the facilities are good, quite new, check-in is very convenient, the service attitude at the front desk is also very good, but the cleanliness is too poor, there are cockroaches crawling around in several rooms, on the bedside table, on the carpet, in the paper drawer box, under the landline, there are big ones and small ones, the carpet is dirty, there are hairs and sundries, I don't know how to clean it! Will the bugs that are worried all night come crawling on the bed?
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and your comments on the hotel. We apologize for not being able to bring you a satisfactory accommodation experience during this stay. Thank you very much for your feedback! We must review our deficiencies and actively correct them, and we will do our best to improve the quality of service and hygiene in the future! The hotel also very much hopes that your next stay can give you the accommodation experience you expected! Sincerely look forward to your visit again, I wish you a happy life!
Anonymous User
Heting Tatami Room
Stayed in Apr 2022
Other
1 review
1.0/5
Posted on May 9, 2022
The rooms in the rubbish hotel are very small. One time I called at 7:00 in the morning and said that it was past 7:00. The service was very poor the night shift one.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinion is very important to us, we will distribute it to relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to seeing you again
Anonymous User
Heyue Double Bed Room
Stayed in Feb 2025
Other
1 review
0.5/5
Posted on Mar 2, 2025
房間很小,就在路邊超級嘈,隔音很差,衞生很差,床單破損,被單不乾淨,整個房間一股難聞的味道,服務態度很差。
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Anonymous User
Heyue Twin Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 12, 2025
環境:不錯,出門便利 連續住了五天四夜,出門樓下就是地鐵口,距離茂業百貨東門都很近,值得推薦! 服務:前台小姐姐都很好講話
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Response from Property: 親親:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予小禾很大的鼓舞,也是小禾進步的動力,小禾會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Xiaolvmeimei
Hexian Double Bed Room
Stayed in Sep 2024
Couples
11 review
5.0/5
Outstanding
Posted on Oct 18, 2024
環境很好 很舒適很安靜設施齊全前台小姐姐服務態度很好 服務也很好很周到衞生乾淨交通便利樓下就是地鐵站 周邊幾百米過去就是東門步行街酒店非常好五星好評,還在猶豫的朋友趕緊下手,良心推薦,真的很不錯,性價比也很高,以後還在這家住。總之:滿意!滿意!滿意
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Response from Property: 感謝親在百忙之中對我們酒店進行好評,服務好每一位顧客是我們一致的追求,確認過眼神你就是我們的貴人,我們會秉承如同家一樣的服務理念,給所有顧客回家的感覺,禾花全員祝親身體健康,生活愉快,期待你的再次光臨!
Guest User
Heyue Double Bed Room
Stayed in Feb 2025
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 9, 2025
環境好衞生乾淨
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Response from Property: 初與君相識,猶如故人歸。春風十里,都不如您的認可,能得到客官的五星好評和認可,小禾十分的開心,沒有最好,衹有更好。我們會繼續努力,不斷前進!期待與您的下次相遇。