Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.4
Amenities8.3
Service8.4
Cleanliness8.4
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All reviews(150)
Positive reviews(139)
Reviews with photos/video(10)
Great value for money(7)
Easy to get around(6)
Convenient location(6)
Convenient parking(5)
Classy environment(4)
Close to metro(3)
Average sound insulation(2)
Friendly front desk staff(2)
Negative reviews(11)
Jiuyue1433
Superior Queen Room
Stayed in Mar 2025
Business traveler
47 review
8.0/10
Very Good
Posted on Apr 14, 2025
The hotel is located less than 500 meters away from the subway entrance. There are many restaurants around, including Guangdong, Chongqing, Hunan, Guizhou, and Northwest restaurants. The fourth and fifth floors of the hotel are apartments, and the higher floors are quieter. The facilities are complete but relatively old, and the rooms are of a relatively standard configuration.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好:十分感謝您的入住!您的需求,我的責任!是我們鑫嘉源酒店對客服務的宗旨。期待您的再次光臨!
Ns Law
Superior Room (2 Beds)
Stayed in Feb 2025
Couple
46 review
9.5/10
Amazing
Posted on Mar 24, 2025
Stayed 2 nights, no problem, very quiet, convenient for eating nearby. ...........................
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Xinjiayuan Hotel and for your good comments on our hotel! We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Wensijun
Deluxe Room (2 Beds)
Stayed in Feb 2025
Traveling with friends
8 review
2.0/10
Posted on Mar 11, 2025
The most rubbish hotel I've ever stayed in. A two-night deposit was required. The hotel environment was terrible, the hygiene was also poor, it was very noisy early in the morning next to the road, and they even charged for bottled water.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay. We are very sorry for the bad experience during your stay. Two bottles of free mineral water are provided in the hotel rooms. At the same time, we will strengthen the inspection of room hygiene. We apologize again for any inconvenience caused to you. We hope that you will have a brand new experience next time you stay. I wish you a happy life. Thank you!
Dadazi
Deluxe Room (2 Beds)
Stayed in Mar 2024
Family
11 review
10/10
Outstanding
Posted on Apr 22, 2024
The room is big and the bed is big. Come back next time🤭
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Xinjiayuan Hotel and for your good comments on our hotel! We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, and look forward to visiting again. I wish you a pleasant journey!
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Business traveler
42 review
10/10
Outstanding
Posted on Sep 13, 2024
This room is okay, the price is reasonable, and it has good reviews! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Xinjiayuan Hotel and for your praise of our hotel! We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Deluxe Double Room
Stayed in Jul 2024
Business traveler
4 review
10/10
Outstanding
Posted on Aug 29, 2024
Clean and hygienic
Service: attentive
Hygiene: Neat and clean
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Xinjiayuan Hotel and for your praise of our hotel! We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Jul 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Aug 19, 2024
Except that the toilet is a bit small, everything else is good
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for staying at Xinjiayuan Hotel. We will continue to work hard to ensure the quality of our services and look forward to your visit again! Wish you a happy life!
Anonymous User
Superior Queen Room
Stayed in Feb 2024
Business traveler
1 review
2.0/10
Posted on Mar 25, 2024
I felt itchy as soon as I lay down. I changed rooms twice, but the hygiene was still not good and the air was stuffy. I took a taxi to another hotel overnight.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Xinjiayuan Hotel. All the bedding and towels in the hotel are sent to the laundry by a regular laundry factory with relevant qualifications. The district health supervision department will regularly conduct random inspections on the hotel linens, and the hygiene of the bedding is guaranteed! At the same time, we will strengthen the inspection of the sanitation of the guest rooms. If it causes you any inconvenience, we apologize to you again. We hope that you will have a brand new experience next time you stay. I wish you a happy life. Thank you!
Guest User
Deluxe Room (2 Beds)
Stayed in Jul 2024
Family
4 review
10/10
Outstanding
Posted on Aug 6, 2024
Good, convenient transportation, lively, stay here often
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Xinjiayuan Hotel and for your praise of our hotel! We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Premier Deluxe Queen Room
Stayed in Jun 2024
Other
6 review
2.0/10
Posted on Jul 28, 2024
The garbage is expensive and the toiletries are poor.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Xinjiayuan Hotel! We are deeply sorry for your experience during your stay at the hotel. The hotel management attaches great importance to the relevant issues you reported and has promptly reported them to the relevant departments for inspection and follow-up! Since the hotel opened on January 1, 2017, the hotel has been adhering to the business philosophy of creating a comfortable, clean and tidy stay environment for all guests! I hope that we will give you a brand new stay experience next time we meet. Wish you a happy life! Good luck with your career!
Guest User
Superior Room (2 Beds)
Stayed in Apr 2023
Solo traveler
1 review
5.5/10
Posted on May 26, 2023
The room is stuffy, the lighting is poor, the windows cannot be opened, and the residential building opposite the window is too close to it, so there is no privacy, which is very inconvenient. The environment and hygiene of the laundry room are also very poor.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Xinjiayuan Hotel! We deeply regret your experience during your stay in the hotel. The hotel management attaches great importance to the relevant issues you reported and has promptly reported to the relevant departments for inspection and follow-up! Since the hotel opened on January 1, 2017, Xinjiayuan Hotel has been adhering to the business philosophy of creating a comfortable, clean and tidy accommodation environment for all guests! I hope that when we meet next time, I will give you a brand new stay experience. I wish you a happy life! Success in your career!
Anonymous User
Superior Room (2 Beds)
Stayed in Oct 2023
Business traveler
12 review
10/10
Outstanding
Posted on Nov 24, 2023
The location of the hotel is easy to find, it is convenient to eat nearby, and parking is also convenient downstairs. The room has everything you need, the hygiene is good, and the staff service is good
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Xinjiayuan Hotel and your precious praise for the hotel. We are very happy to know that you are satisfied with the hotel. Your satisfaction is the greatest compliment to us. We will continue to uphold the service concept of "comprehensively improving customer satisfaction" and strive to make every guest feel more comfortable and healthy with high-quality services. We look forward to your stay again and wish you a happy work!
Jennifer......
Premier Deluxe Queen Room
Stayed in Jun 2024
Traveling with friends
27 review
8.0/10
Very Good
Posted on Jul 13, 2024
Hygiene is average, the room smells
Original TextTranslated by Google
Response from Property: Dear guests, hello! We failed to get your five-point praise and recognition. I guess we still have a lot to improve. Due to the recent bad weather, the room doors on the lower floors have poor ventilation, which has caused you to have a bad experience during your stay. We sincerely apologize! The hotel attaches great importance to and will strengthen ventilation times on lower floors. Try to provide guests with maximum service! Looking forward to your next visit, we will definitely let you enjoy a value-for-money stay experience and warmth and comfort!
Monster 520
Superior Room (2 Beds)
Stayed in Aug 2023
Family
3 review
10/10
Outstanding
Posted on Dec 10, 2023
I have stayed at this hotel for several years. I stay here every time I go to Shenzhen. The location is convenient.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Xinjiayuan Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Other
2 review
10/10
Outstanding
Posted on May 13, 2024
It's pretty good. It's always his house.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay. We are delighted by your consistent support. Xinjiayuan is committed to creating a comfortable and livable atmosphere for all guests and providing a home-like service experience! Welcome to your next visit and wish you and your family a happy life!