Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities8.6
Service8.9
Cleanliness8.9
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All reviews(1179)
Positive reviews(1130)
Reviews with photos/video(206)
Classy environment(86)
Friendly front desk staff(84)
Close to scenic area(31)
Comfortable bed(30)
Convenient parking(29)
Would stay again(21)
Loved the night views(10)
Elevator was OK(9)
Negative reviews(49)
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Travel with friends
1 review
8.0/10
Very Good
Posted on Apr 5, 2025
Very close to Guzhen good places for a stay
Response from Property: Thank you for giving a 4-point rating! We are very happy to get your recognition. I'm glad to know that the hotel is close to the ancient town, which meets your needs. I look forward to providing you with more perfect service next time. I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Jan 2025
Business travelers
3 review
9.5/10
Amazing
Posted on Feb 23, 2025
Close to subway
Lots restaurants around
Good services
Reasonable prices
Nice place for travel at night
Response from Property: Thank you so much for your kind words! We're thrilled to hear that you appreciate our prime location close to the subway and the abundance of restaurants in the vicinity. It's great to know that our services met your expectations and you found our prices reasonable. We're especially glad that you enjoyed the area for night-time exploration. We always strive to create a comfortable and convenient environment for our guests. Looking forward to welcoming you back soon!
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Business travelers
2 review
8.5/10
Very Good
Posted on Jan 7, 2025
Location close to subway. Nice old buildings around. Lots restaurant choices. Kindly front desk services.
Response from Property: 感謝客人您一如既往的支持,您的信任和評價讓小維感受到了無比的温暖和激勵,我們始終相信好的口碑定是從客人最真誠的滿意度推薦出去的,希望我們的熱情服務能讓您有賓至如歸的感受,能給您的旅途中提供一個舒適的休息站,我們給您一如既往的好,以後還會更好的,期待您一如既往的來我們家入住喲~更期待下次點亮的是全五星哦~
Guest User
Guestroom - Single Occupancy (No Window)
Stayed in May 2024
Business travelers
11 review
9.5/10
Amazing
Posted on Jul 1, 2024
Convenient location
Reasonable price
Lots restaurants around
Beautiful old buildings around the area
Response from Property: 尊敬的客人,您好!感謝您的好評,如果是五分就好了,哈哈~小維希望不斷進步,期待入住的您能夠滿意和舒心,願成長之路由您相隨~
Zen Lee 01
Superior 2-bed Room
Stayed in Oct 2023
Travel with friends
1 review
9.0/10
Great
Posted on Nov 12, 2023
Not bad. Great location, a very nice place.
Response from Property: 您好!感謝您選擇我們並對酒店給予支持與厚愛。針對您提出的寶貴建議,酒店管理方非常重視您提出的寶貴意見早餐以及對客服務歡迎您致電酒店總枱或值班經理,我們一定會馬上進行整改,並全面提升早餐以及對客服務,確保為每一位賓客提供更好的早餐以及對客服務體驗。酒店周邊還有超市、便利店、美食街娛樂云云,親子遊樂園等等.小鎮的風景也很不錯噢,地鐵10號線現在已經開通,A.B地鐵出口距離酒店步行大概10多分鐘的路程,交通非常便利。歡迎您和家人朋友常來遊玩。再次感謝您的寶貴建議,讓我們更有信心在今後的服務中不斷的去提升和創新,免費高速 WIFI, 入住零等待,寄存服務,叫早服務等,提升酒店的設施設備和服務品質!給每位顧客帶來更舒適的入住體驗,再次感謝您的支持與鼓勵! 熱切期待您和家人的再次光臨!
Yu Jie
Superior 2-bed Room
Stayed in Nov 2024
Family
2 review
10.0/10
Outstanding
Posted on Jan 1, 2025
nice service and good food
Response from Property: 您好!感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是酒店全體員工工作的動力, 讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店周邊還有超市、便利店、美食街娛樂,親子遊樂園等等.小鎮的風景也很不錯噢,地鐵10號線現在已經開通,A.B地鐵出口距離酒店步行大概10多分鐘的路程,交通非常便利。歡迎您和家人朋友常來遊玩。感謝您的五分好評,讓我們更有信心在今後的服務中不斷的去提升和創新,免費高速 WIFI, 入住零等待,寄存服務,叫早服務等,提升酒店的設施設備和服務品質!給每位顧客帶來更舒適的入住體驗,再次感謝您的支持與鼓勵! 熱切期待您和家人的再次光臨!
睛
Deluxe 2-bed Room
Stayed in Nov 2023
Family
6 review
6.5/10
Posted on Dec 28, 2023
well located but the lift is occasionally stop for service, so needs to walk u five storeys. poor me!
Response from Property: Hello! Thank you for choosing us and supporting our hotel. In response to your valuable suggestions, the hotel management attaches great importance to your valuable opinions on breakfast and customer service. You are welcome to call the hotel front desk or the duty manager. We will make rectifications immediately and comprehensively improve breakfast and customer service to ensure Provide every guest with a better breakfast and customer service experience. There are supermarkets, convenience stores, food streets, entertainment venues, parent-child amusement parks, etc. around the hotel. The scenery of the town is also very good. Subway Line 10 is now open, and the A.B subway exit is about 10 minutes' walk from the hotel. The transportation is very convenient. You and your family and friends are welcome to come and play often. Thank you again for your valuable suggestions, which gives us more confidence to continue to improve and innovate in future services, including free high-speed WIFI, zero waiting for check-in, storage service, early morning service, etc., to improve the hotel's facilities, equipment and service quality! To bring a more comfortable stay experience to every customer, thank you again for your support and encouragement! We look forward to seeing you and your family come again!
Cobi L.
Deluxe 2-bed Room
Stayed in May 2023
Travel with friends
11 review
7.5/10
Posted on Jun 18, 2023
Location is perfect, right at the entrance of the ancient town. But the hotel seems old and the room and bathroom are dated, seems not well maintained, the water tap feels about to break.
Booked deluxe room and was arranged 7/F facing the road which can hear the noise of the traffic from the road, luckily we went on a weekday and it’s rainy day so the road is already less busy, otherwise maybe kind of noisy.
Response from Property: 親愛的客人您好,小維十分感謝您抽出寶貴時間對維也納客家小鎮店的點評,我們會加快腳步提升,衹為帶給您優質服務和更好的出發,小維有個不情之請,希望您能打賞一個五星的好評鼓勵一下,期待為您再次奉上更好的服務,愛您哦
Guest User
Queen Room With View
Stayed in Nov 2023
Family
8 review
6.5/10
Posted on Jan 22, 2024
Some people smoke in corridor, no staff stop them. Will not stay again
Response from Property: 尊敬的客人, 非常感謝您抽出寶貴的時間對您在 維也納酒店的入住體驗進行分享。對於您在入住期間所遇到的問題我們表示抱歉, 我們也已經就此與相關部門溝通, 徹查事情經過。酒店會進行再培訓並確保同類的問題不會發生。我們會不斷致力於完善每一個細節, 期待您的下次光臨。
Mingxing
Suite With Cards
Stayed in Dec 2024
Family
10 review
10.0/10
Outstanding
Posted on Feb 1, 2025
Good Hotel
Response from Property: 寶子!您的一句“不錯”,直接讓我們開心到飛起!能得到您的認可,是我們最大的動力!我們會繼續保持,不斷提升服務品質,期待您再次選擇我們,給您帶來更多驚喜!
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Couples
3 review
8.0/10
Very Good
Posted on Aug 3, 2024
So far so good
Response from Property: 感謝客人您一如既往的支持,您的信任和評價讓小維感受到了無比的温暖和激勵,我們始終相信好的口碑定是從客人最真誠的滿意度推薦出去的,希望我們的熱情服務能讓您有賓至如歸的感受,能給您的旅途中提供一個舒適的休息站,我們給您一如既往的好,以後還會更好的,期待您一如既往的來我們家入住喲~更期待下次點亮的是全五星哦~
Guest User
Superior 2-bed Room
Stayed in Mar 2023
Travel with friends
1 review
8.0/10
Very Good
Posted on Apr 11, 2023
cheap cheap good good la. location is very good but the room condition just fair.
Response from Property: 親愛的客人您好,小維十分感謝您抽出寶貴時間對維也納客家小鎮店的點評,我們會加快腳步提升,衹為帶給您優質服務和更好的出發,小維有個不情之請,希望您能打賞一個五星的好評鼓勵一下,期待為您再次奉上更好的服務,愛您哦
Response from Property: 您好!感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是酒店全體員工工作的動力, 讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店周邊還有超市、便利店、美食街娛樂,親子遊樂園等等.小鎮的風景也很不錯噢,地鐵10號線現在已經開通,A.B地鐵出口距離酒店步行大概10多分鐘的路程,交通非常便利。歡迎您和家人朋友常來遊玩。感謝您的五分好評,讓我們更有信心在今後的服務中不斷的去提升和創新,免費高速 WIFI, 入住零等待,寄存服務,叫早服務等,提升酒店的設施設備和服務品質!給每位顧客帶來更舒適的入住體驗,再次感謝您的支持與鼓勵! 熱切期待您和家人的再次光臨!
Tonymei
Deluxe Queen Room
Stayed in Mar 2025
Couples
13 review
6.5/10
Posted on Apr 22, 2025
This hotel is located in the center of Gankeng City, which is very convenient. There are many restaurants to choose from near the hotel, many places to drink, convenience stores, and late-night restaurants. I will stay there again next time.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Vienna Shenzhen Hakka Town and taking the time to share your comments! We are honored to learn that you are satisfied with the hotel's location and that the abundant dining, beverage and convenience store resources around it can meet your daily needs. Your recognition and support are our driving force, and also make us more confident to provide a convenient stay experience for every guest. We look forward to seeing you again. We will continue to optimize the service details to create a more comfortable and intimate accommodation environment for you. I wish you a happy life!