Vienna Hotel (Shenzhen Pinghu Center Metro Station) Guest Reviews
9.2/10
Very Good
865 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities9.1
Service9.2
Cleanliness9.2
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All reviews(865)
Positive reviews(822)
Reviews with photos/video(74)
Easy to get around(86)
Friendly front desk staff(74)
Great value for money(49)
Classy environment(44)
Close to metro(44)
Perfect for business trips(29)
Many amenities(24)
Parking difficult(12)
Negative reviews(43)
Anonymous User
Superior Room (2 beds)
Stayed in Nov 2024
Family
4 review
7.0/10
Posted on Dec 30, 2024
Room is spacious and clean. Toiletries, disposable slippers provided. Restos are available upon walking to nearby corner. Walking to mtr station is reasonable.
Response from Property: Dear guest, welcome! Thank you for your review of the hotel. Your recognition is the driving force for us to move forward. It is regrettable that we did not receive your 5-star rating. The Vienna Hotel Shenzhen Pinghu Center Subway Station will continue to strive to create a warm and comfortable living environment for guests, and to meet the needs of different guests with high-cost performance. Vienna (Pinghu Center Subway Station) looks forward to your next visit!
lavaris
Queen Room
Stayed in Jul 2024
Solo travelers
8 review
10.0/10
Outstanding
Posted on Aug 31, 2024
The place is great for the price. I didn't have issues and will stay there again. Very close to a grocery store.
Response from Property: Dear guests! Thank you for choosing to stay at Hotel Vienna Shenzhen Pinghu Center Metro Station and taking the time to rate us! Your comments are a spur and inspiration to us. Vienna hotels promote a healthy sleep lifestyle, we have a fresh, comfortable environment; sincere, loving service. Especially in the high quality bed sleep, can let you get the body and mind relaxed and happy experience, thank you again for the hotel, we sincerely hope that your next visit!
Anonymous User
Queen Room
Stayed in Mar 2024
Solo travelers
34 review
6.5/10
Posted on May 15, 2024
The room is spacious but old. The location is a bit far from shenzhen center but there is a direct train within 15mn walk and can reach shenzhen railway quicker than the metro. A major disturbance was that the toilet flush. It did not work well, and the toilet could not evacuate well. The shower gel was not refilled. There are bottles of water provided daily though.
Response from Property: Dear guests, hello! I'm very sorry that this stay did not meet your expectations. We apologise for the unpleasant check-in experience. Regarding the sound of flushing in the room, it has been reported to the person in charge of the project to follow up and follow up and adjust the water pressure and water flow. Regarding the shower gel, because the hotel uses bottled shower gel, which is not canned, and it is directly replaced after use. If you need to replace it, it is recommended to call the front desk directly. Thank you for your suggestions and feedback. Welcome to visit us next time. I wish you a happy life!
Rohit Singh (@taste._.r0hit_hk)
Superior Room (2 beds)
Stayed in Jun 2023
Travel with friends
13 review
4.5/10
Posted on Sep 15, 2023
I liked the hotel, but unfortunately it's a bit far away. the room was pretty good and it came with a basic free breakfast (honestly, i would rather eat outside, but it's fine for free food).
Response from Property: Dear guests, how do you do? Thank you for choosing the Pinghu Central Metro Station in Vienna. I'm sorry to bring you a bad check-in experience. first of all, we sincerely apologize to you. This store is a ten-year-old shop, leaving some traces of years. At the beginning, there was no restaurant. For your stay experience, breakfast is an outsourced breakfast of the famous Yonghe King Breakfast Restaurant. We will also make some improvements and improvements in the later stage. Make full preparations for our next meeting, and look forward to your next visit
Ajit.Patil
Superior Room (2 beds)
Stayed in Apr 2023
Business travelers
16 review
7.0/10
Posted on Jul 15, 2023
Appeared a very old property, asked for plates so I can have my meals, they didn’t have, didn’t have some sugar sachets too, pretty much managed to stay, will probably not book it again. Had booked it only because it was close to the place where I had the business meeting . It looked nice in the pictures though.
Response from Property: To the guests. Hello! Thank you very much for your support to the hotel. We are still a little disappointed that we have not received all 5 points of praise. Our shop is a 10-year-old store, which is the first store to start operation. The restaurant was not configured at the beginning. We regret that this stay failed to meet your expectations, and we apologize for the inconvenience caused to you. Once again, we would like to extend our sincere apologies to you for this. In response to your questions, we will continue to improve and innovate our services in the future, and carry out regular inspections of facilities and equipment.
Guest User
Standard Double Room
Stayed in Jul 2023
Couples
24 review
10.0/10
Outstanding
Posted on Aug 5, 2023
Staffs are courteous and very helpful, the hotel is clean and near MTR
Response from Property: Thank you for your affirmation of the Vienna Pinghu Center Subway Station Store! Your satisfaction and comfort is the embodiment of our work value. The thoughtful service hopes to bring you a warm home feeling. I hope you will come to Vienna Hotel often. I believe that you will find more advantages with your discerning eyes.
Guest User
Standard Double Room
Stayed in Jun 2023
Business travelers
10 review
10.0/10
Outstanding
Posted on Aug 3, 2023
no comment
Response from Property: 尊敬的賓客,酒店在此非常感謝您對我們店的認可!美好的事物總是讓人流連忘返,願您能夠將這份美好分享給身邊的親朋好友,同時也希望您可以繼續關注維也納平湖中心地鐵店,我們會一如既往,為您帶來更多的驚喜。下次再約哦!
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2025
Couples
14 review
4.5/10
Posted on Apr 21, 2025
I have stayed in Vienna about 50-60 times in the past ten years. I have a general idea of its style and environment. This time I was disappointed. At first I thought I was staying in a fake Vienna. After a closer look, it was indeed the real thing, but the style had nothing to do with Vienna.
1. The curtains are light-transmitting and of poor quality
2. The furniture is old and broken
3. The air conditioner makes strange noises when cooling
4. Someone wants to open the door in the middle of the night
5. There is no decent parking lot
6. The bathroom looks like a converted small hotel
I really admire how this store passed the Vienna franchise system
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying in our hotel. We are very sorry for your experience during your stay. We have carefully accepted your feedback. Our hotel is a 10-year-old store and one of the first stores to start operating. Therefore, there are some traces of time. We will continue to strengthen equipment renovation, room renovation and other work. We look forward to your stay again and witness our growth. Thank you.
Guest User
Queen Room
Stayed in Mar 2025
Business travelers
1 review
10.0/10
Outstanding
Posted on Apr 8, 2025
The service is very very very thoughtful! They are all very considerate and friendly, and the hygiene is also very good. This alone is very good! Otherwise, the sound insulation is not very good, which is a deduction. The facilities are relatively old, but it does not affect personal travel. The lighting of the desk is slightly lacking
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for taking the time to comment on the hotel. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and we will seriously improve your feedback. We look forward to your next visit~
Guest User
Superior Room (2 beds)
Stayed in Feb 2025
Other
1 review
10.0/10
Outstanding
Posted on Mar 30, 2025
The room is nice, there is an auntie cleaning every day, the location is easy to find, and the service at the hotel front desk is also good
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for taking the time to comment on the hotel. Your satisfaction is our greatest motivation, and your encouragement is the source of our energy. The hotel is committed to providing guests with better services. If you need any help, you can call the hotel front desk to find us as soon as possible. All hotel staff are dedicated to serving you. The hotel is a 5-minute walk from Exit C of Shuangyong Street Station on Metro Line 10 and an 8-minute walk from Exit B of Pinghu Subway Station. The transportation is convenient, and we look forward to your next visit~
※四月※
Superior Room (2 beds)
Stayed in Feb 2025
Family
30 review
8.0/10
Very Good
Posted on Mar 23, 2025
The reception at the hotel lobby was very polite, the room space was good, and the beds were clean and tidy, but the bathroom showed signs of age, and there were cigarette butts on the floor that had not been swept. Although the bathroom was separated into dry and wet areas, the water from the shower room would flow to the area next to the toilet and make the entire bathroom wet. Overall very satisfied.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your comments on the hotel. Your recognition is our driving force. It is a pity that we did not get your 5-point praise. Vienna Hotel Shenzhen Pinghu Center Subway Station Branch strives to continuously create a warm and comfortable living environment for guests and meet the needs of different guests with high cost performance. Vienna (Pinghu Center Subway Station Branch) looks forward to your next visit!
MaxShung
Superior Room (2 beds)
Stayed in Dec 2024
Family
4 review
8.5/10
Very Good
Posted on Jan 26, 2025
The location of the hotel🏨 is very good, near Exit B of Pinghu Metro Station🚉. But now due to the progress of the project so exit B is closed, friends have to walk through exit C, the location will be slightly far away.
As for the lobby, at a glance, quite good 👍 but no weekdays when I stayed at the Vienna hotel lobby perfume smell, however not much impact.
The room was good, the hygiene was tidy, the room was just right for two people. It can't be seen on network TV, only terrestrial TV.
Finally, the hotel served us breakfast, however they are no buffet restaurant🍴, but they will take out breakfast and prepare, if the time is early enough, you can choose what to eat for breakfast, should often be different.
Overall, very good 👍! I am very satisfied, but the facilities are indeed very old, but the cheap and affordable prices have little impact on me.
Original TextTranslated by Google
6/13
Response from Property: 尊敬的賓客您好!感謝您對酒店的點評,你的認可是我們前進的動力,很遺憾沒得到您的5分好評,維也納酒店深圳平湖中心地鐵站店 以不斷為客人營造温馨舒適的居住環境而努力,以高性價比滿足不同賓客的需求。維也納(平湖中心地鐵站店)期待您的下次光臨!
Anonymous User
Queen Room
Stayed in Jan 2025
Other
5 review
10.0/10
Outstanding
Posted on Feb 21, 2025
The hotel is in a very good location, with convenient transportation and many places to eat and shop nearby. The front desk staff is very good, the room is spacious and bright, and the bedding is comfortable, making people feel at home. Worth recommending👍👍
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for taking the time to comment on the hotel. Your satisfaction is our greatest motivation, and your encouragement is the source of our energy. The hotel is committed to providing guests with better services. If you need any help, you can call the hotel front desk to find us as soon as possible. All hotel staff are dedicated to serving you. The hotel is a 5-minute walk from Exit C of Shuangyong Street Station on Metro Line 10 and an 8-minute walk from Exit B of Pinghu Subway Station. The transportation is convenient, and we look forward to your next visit~
Jianke
Deluxe Room (2 beds)
Stayed in Dec 2024
Business travelers
57 review
7.0/10
Posted on Apr 2, 2025
The room is in an average location. The hotel facilities look old and the service is average. It is very difficult to park when driving there. The overall feeling is poor. I will not stay here again next time.
Original TextTranslated by Google
Response from Property: Dear traveler, the hotel has received your feedback. Unfortunately, your stay did not meet your expectations. We apologize for the inconvenience! This store is a 10-year-old store. It is one of the first stores to start operating, so there are some traces of time. Thank you for your questions. The hotel also attaches great importance to such issues. We will continue to strengthen equipment renovation, room renovation and other work. We sincerely invite you to visit the hotel when you have time. The hotel is a 5-minute walk from Exit C of Shuangyong Street Station on Metro Line 10 and an 8-minute walk from Exit B of Pinghu Metro Station. Convenient transportation, come and witness our growth!
Guest User
Queen Room
Stayed in Nov 2024
Solo travelers
2 review
10.0/10
Outstanding
Posted on Dec 30, 2024
The room is clean and tidy. The service attitude of the front desk brother and sister is warm. The hotel facilities are complete. The location is good. There is a bus stop outside. It is about a 6-minute walk from the subway. It is very convenient
Original TextTranslated by Google
Response from Property: Hello! Thank you for taking the time to comment on the hotel. Your satisfaction is our greatest motivation, and your encouragement is the source of our energy. The hotel is committed to providing guests with better services. If you need any help, you can call the hotel front desk to find us as soon as possible. All hotel staff are dedicated to serving you. The hotel is a 5-minute walk from Exit C of Shuangyong Street Station on Metro Line 10 and an 8-minute walk from Exit B of Pinghu Subway Station. The transportation is convenient, and we look forward to your next visit~