Somerset Grandview Shenzhen

Somerset Grandview Shenzhen Reviews

Somerset Grandview Shenzhen

No.5 Xinsha Road, Futian District, Shenzhen, Guangdong, 518048, ChinaSee Hotel Details
Somerset Grandview Shenzhen
Somerset Grandview ShenzhenSomerset Grandview ShenzhenSomerset Grandview Shenzhen
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1 night

Guest Reviews

9.0/10
Good
684 review
Verified reviews
Location9.1
Amenities8.9
Service9.1
Cleanliness9.1
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All reviews(684)
Positive reviews(667)
Reviews with photos/video(113)
Large rooms(87)
Friendly front desk staff(69)
Delicious breakfast(26)
Near shopping area(22)
Perfect for families(19)
Convenient for shopping(16)
Stayed multiple times(15)
Strange smell in room(11)
Negative reviews(17)
Mamagood
Two-Bedroom Executive
Stayed in Mar 2025
Family
4 review
8.0/10
Very Good
Posted on Apr 28, 2025
Big room for families. Convenient location.
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
Rippers
Studio Executive
Stayed in Dec 2024
Solo traveler
15 review
10/10
Outstanding
Posted on Jan 20, 2025
Second time I have stayed there. Some fool beeping there car horn in the early hours which was annoying but the hotel is nice.
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
Anonymous User
Studio Executive
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 9, 2025
Ms. Cecil and Ms.Charlene has been exceptionally helpful in making our stay a pleasant experience, and we look forward to another stay in the nearest future"
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It is our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
Michz
One-Bedroom Executive
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 28, 2025
Very good hotel. Great service from receptionist Lily. Clean and comfortable hotel. Would stay again!
Response from Property: Jiebao is so happy that you like us! Ascott brand serviced apartments want to give you a unique service experience! Our professionalism and enthusiasm are only for you! I hope you will come back to see Jiebao often!
Guest User
Three-Bedroom Premier
Stayed in Sep 2024
Traveling with friends
5 review
10/10
Outstanding
Posted on Oct 11, 2024
The location is superb, just 3 mins to coco park. The room was modern, very clean and spacious with a balcony! Very enjoyable stay! The reception staff here is EXTREMELY nice and helpful , especially LILY :) when we checkout, we were given two small gifts as memorabilia too! What a sweet surprise!
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
JOSL
Studio Premier
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 10, 2025
Thank you to Charlene and Cora for the great service, indeed staying at Ascot Somerset is like home away from home!
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
Guest User
Studio Executive
Stayed in Feb 2025
Couple
1 review
8.5/10
Very Good
Posted on Apr 3, 2025
Staff were very helpful and friendly. Very willing to help and assist when there is a need as soon as they were able to. Rooms were spacious, cleaned daily and well maintained. On the whole very happy with the stay. Location may not be in the heart of town but hailing a ride was a breeze every time so it was very convenient to travel to and from places of interest. Hotel is surrounded by plenty of local food and convenience stores that open till late.
Response from Property: 感謝您的點評！捷寶很遺憾沒能給到您一次完美的入住體驗。請允許我們向您表達最誠摯的歉意。在這裏也希望您能再給我們一次機會，捷寶誠摯邀請您再一次入住酒店，我們將竭誠為您服務，給您一次滿意、舒心的入住體驗！我們希望在不久的將來有機會為您奉上更好的服務
JLT
Two-Bedroom Premier
Stayed in Feb 2025
Couple
5 review
7.0/10
Posted on Apr 14, 2025
We stayed in a 2 bedrooms apartment. It’s a bit dated. The air conditioning wasn’t on at the time and asked to be switched on, staff said “not possible as the air conditioning for the whole building is currently not running yet. There was no extraction fan in the bathroom which is odd. Staffs are friendly and very helpful.
Response from Property: You must be a person who likes to travel around and must have stayed in many hotels. Maybe you got it wrong because you mixed it up. All the air conditioners in Jiebao are independent air conditioners. The hot and cold switches are controlled independently in the room. There will not be a situation where the whole building is not turned on. As for the exhaust fan in the bathroom, the wind force is relatively small. The engineering brother has applied for purchase and replacement. I hope you will come again. Jiebao will not let you down.
G
Three-Bedroom Premier
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 24, 2025
Excellent stay - staff and service (especially reception) went above and beyond and was the highlight of our stay. We (5ppl) booked a 3 bedroom suite which was spacious, clean, and filled with all the amenities we needed for our weekend stay. Would definitely stay again for another weekend trip or even a longer stay.
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
Guest User
Studio Premier
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 23, 2025
Candy and Lily was very helpful during entire stay and in general the hotel is clean and good!!
Response from Property: Jiebao is so happy that you like us! Ascott brand serviced apartments want to give you a unique service experience! Our professionalism and enthusiasm are only for you! I hope you will come back to see Jiebao often!
Guest User
Studio Executive
Stayed in Feb 2025
Business traveler
1 review
9.5/10
Amazing
Posted on Mar 15, 2025
Very nice rooms, good location with KFC and shops nearby. Regular availability of taxi, easy to commute even though not nearby metro. Thanks to the receptionist for helping us and making our stay smooth
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
Zhang
Studio Executive
Stayed in Feb 2025
Family
2 review
10/10
Outstanding
Posted on Mar 9, 2025
Service is prompt and friendly (special thanks to Charlene) food is awesome and location is central - walking distance to central
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
Sue Co
One-Bedroom Executive
Stayed in Feb 2025
Traveling with friends
4 review
9.0/10
Great
Posted on Mar 2, 2025
Front desk girl was very helpful. Location in residential area. Room was clean and non-smoking but the ventilation had smell of smoke in the evening. Other than that, our stay was very pleasant.
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
Guest User
Three-Bedroom Premier
Stayed in Feb 2025
Family
1 review
8.0/10
Very Good
Posted on Mar 9, 2025
Lily and all staff provided excellent service and the rooms are big and comfortable to stay
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
Guest User
Three-Bedroom Premier
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 5, 2025
The room is very good and comfortable, Charlene and cora is very kindly
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.