Elong Xicheng International Hotel (Shenzhen Longgang Nanlian Subway Station Branch) Guest Reviews
4.3/5
369 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(369)
Positive reviews(343)
Reviews with photos/video(80)
Convenient parking(31)
Friendly front desk staff(26)
Easy to get around(23)
Large rooms(22)
Classy environment(21)
Close to metro(16)
Average sound insulation(12)
Convenient for shopping(6)
Negative reviews(26)
Guest User
Cozy Queen Room
Stayed in Nov 2023
Solo travelers
11 review
2.0/5
Posted on Dec 14, 2023
Very bad
Response from Property: 親,不知道是璽程哪裡做的不好,沒有達到您的滿意,璽程也會反思自己,期待以後能夠得到您的肯定,祝您生活愉快!
Makyuyuen
Cozy Queen Room
Stayed in Aug 2024
Family
2 review
4.2/5
Very Good
Posted on Sep 11, 2024
The room is clean and the location is convenient. The shower and hair dryer need to be improved.
Original TextTranslated by Google
Response from Property: If you like our home, come often!
Yutanbazhu
Cozy 2-bed Room
Stayed in Jun 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The hotel environment is good. The front desk moved us to the rooftop, where we could watch the sunset. It was very beautiful! There are so many places to eat near the hotel.
Original TextTranslated by Google
Response from Property: We are so lucky to meet you. Thank you very much for taking the time to write down your valuable review. Your review is our greatest motivation! Attentive service will give you a different experience!
Guest User
Preferred King Room
Stayed in Mar 2024
Solo travelers
3 review
1.0/5
Posted on Apr 17, 2024
One point is too much. This is the most rubbish hotel I have ever stayed in. The smell is very strong. It is very strong. The first place I was assigned to was the 7th floor. I came out of the elevator and vomited directly. I really vomited directly. The smell was very strong. It smelled of formaldehyde, but the front desk said there was no renovation, and then they moved to the 9th floor, but it was still the same! ! ! The sanitary condition of this hotel is very poor, worse than that of a hotel. There is also a light in the room. One of the lights cannot be turned off. It suddenly flickers on and off all night long. I want to leave at dawn without thinking about it. Even the cleanliness of the room is very bad, the linen is simply yellow, the Yilong brand is really a disgrace! It really surprised me! !
Original TextTranslated by Google
Response from Property: Thank you for your review. We will follow up on your feedback immediately. In addition, our home was renovated in April last year. It has been open for a year. No guests who stayed at the hotel reported the smell of formaldehyde. What is your request? We will find professional personnel to deal with this feedback issue. We look forward to getting your approval next time. I wish you a happy life!
秋風起三蛇肥
Selected Business Suite
Stayed in Nov 2023
Couples
25 review
3.5/5
Posted on Dec 7, 2023
The price is not cheap, and the facilities are relatively old, but the bed is very comfortable and the air conditioner is cold enough.
There is construction work downstairs and there will be noise in the morning.
Original TextTranslated by Google
Response from Property: Thanks for your review! The restaurant downstairs will open this month, which will be very convenient then. I wish you a happy life!
Junhao
Preferred King Room
Stayed in Feb 2024
Solo travelers
37 review
3.5/5
Posted on Mar 20, 2024
It's about 10 minutes away from the hotel, but the straight line is very easy to find. There are so many restaurants that it's difficult to choose. The hotel room is large and has a bit of history. Overall it's okay. There is an attraction nearby that you can visit.
Original TextTranslated by Google
Response from Property: Even if it is not 5 points, thank you for your review! I don’t know whether we didn’t do well enough or you accidentally missed a click. We feel deeply guilty, and it also sounded the alarm for us. We always remind ourselves to learn from each other’s strengths and we look forward to your 5-point praise!
Guest User
Preferred King Room
Stayed in Dec 2023
Solo travelers
33 review
5.0/5
Outstanding
Posted on Jan 12, 2024
The location is easy to find, the parking is convenient, the facilities are in good condition, the front desk staff are attentive, great!
Original TextTranslated by Google
Response from Property: Sunflowers tell me that as long as we face the sunshine and work hard, life will become simple and beautiful. Just like this moment I met you
andy
Cozy 2-bed Room
Stayed in Jun 2023
Family
20 review
4.0/5
Very Good
Posted on Aug 14, 2023
It is far from the city center, but the rooms are large and well-equipped. There are small shops nearby where you can eat. The staff is friendly and friendly. Guests can relax and have a rest. The overall price/performance ratio is good.
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Response from Property: Thanks for the good review! Our parking lot is right at the door. Parking and accommodation are very convenient. We look forward to your next return!
Baby-G
Selected Business Suite
Stayed in Nov 2023
Family
29 review
4.0/5
Very Good
Posted on Dec 29, 2023
The suite is large and has a bathtub🛁
However, the sanitary conditions are relatively weak and many places are very dirty.
Maybe it’s because the quarantine building has just been renovated?
Original TextTranslated by Google
Response from Property: Thanks for your review! We will follow up on your feedback in a timely manner. We hope to get your approval next time. I wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Nov 2023
Travel with friends
19 review
2.7/5
Posted on Dec 17, 2023
The hotel is close to the subway station. The lobby and floors seem to be untied. There is no phone in the room and there is a problem with the TV.
Original TextTranslated by Google
Response from Property: Dear, I'm sorry that I didn't give you a pleasant stay experience. The renovation of the restaurant next to it affected your feelings. Xicheng would like to apologize to you here and wish you a happy life!
Edgar Leung
Cozy 2-bed Room
Stayed in Jul 2023
Travel with friends
2 review
1.7/5
Posted on Aug 14, 2023
No service, poor environment in the room, only convenient location, not very clean toilet
. The front desk is slow to respond and will not stay in the future
Original TextTranslated by Google
Response from Property: Dear, we did not meet your expectations. The waiter feels deeply guilty. Wish you a happy life!
john1215
Preferred King Room
Stayed in May 2024
Solo travelers
26 review
3.0/5
Posted on Aug 12, 2024
Near night market
Well enough
Original TextTranslated by Google
Response from Property: 簡簡單單的幾個字,是滿滿的信任,是穩穩地幸福。別人拿不走,也擦不掉的成就感。我們喜歡的是您輕敲鍵盤時敲出對我們的滿意及認可,喜歡請給小藝5星好評哦!小藝再次誠摯邀您再次入住!祝您工作順利!
Guest User
Preferred King Room
Stayed in Jun 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 1, 2023
Overall it's pretty good. I recommend using anti-slip tiles.
Original TextTranslated by Google
Response from Property: There is always a smile for our blooming, there is always an encounter, which makes the whole process beautiful. Because of your praise, it warms our whole heart. Seeing your praise makes our hearts warm. We look forward to meeting you next time. ~
Response from Property: 尊敬的客人,非常抱歉為您帶來如此不愉快的入住體驗,瞭解到您的訴求後,我們深感抱歉,確認立即改進服務流程,以確保未來能更高效地處理客户請求,尊重並確保每位賓客的感受,是我們服務最基本的價值觀,對此情況未能體現我們的這一準則,我深表歉意。再次感謝您用實際行動指導我們如何提升服務,希望您重新考慮再次入住文德酒店,我們將用實際行動證明我們的改進。