To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(3161)
Positive reviews(3100)
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Delicious breakfast(52)
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Negative reviews(61)
Bestboss
Fashionable Double Room
Stayed in Aug 2024
Solo travelers
18 review
3.7/5
Posted on Oct 6, 2024
I only choose this hotel for the location. I didn't like the guard guy who is sitting at the lobby all day and night and watching who is entering hotel lift. When my friend wanted to store her luggage on the first floor hotel refused. They even were preventing her visiting my room just as a visitor. Quite aggressively the guy was holding elevator doors and yelling something to us that if we want to go upstairs, she need to register and pay more money. To be able to go inside my room. The hotel was so so. Not so much dirty but not perfectly clean. The cleaning service was bothering us in the mor even we pressed not disturb. They were bumping at our door 2-3 minutes even no one responded in the morning. No safety box in the room. No fridge. Although we were updated for a two bed in room four free. not bad but not so good. 4/10
Response from Property: Dear guest, we are deeply sorry for your experience during your stay in the hotel. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We have informed the relevant departments of the problems you mentioned and will make rectifications. We will definitely be more careful to improve the stay experience. Your tolerance and understanding are the encouragement and support for our work. I wish you a happy day!
Chimp
Fashionable Twin Room
Stayed in May 2024
Family
14 review
1.7/5
Posted on Jul 14, 2024
The room was smelly with rouches
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We have informed the relevant departments of the problems you mentioned for rectification, and will definitely check them more carefully. To improve the stay experience, your tolerance and understanding are the encouragement and support for our work ~ I wish you a happy every day!
Ericx93
Fashionable Double Room
Stayed in Aug 2024
Business travelers
8 review
4.0/5
Very Good
Posted on Oct 1, 2024
great location , near to public transport , fast check in and check out service.
Response from Property: 酒店是我們的基礎,服務是我們的根本。出行在外要的就是一份舒心,我們怎能不努力滿足您的願望呢,因為這也是我們的心願,希望您多給我們提建議, 願來到深圳的每一個人都是開心的
Guest User
Boutique Single Room
Stayed in Jun 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Jul 18, 2024
The location is centrally located and within walking distance of Chegongmiao subway station. I didn't eat at the hotel, but there are many restaurants close to the hotel. The hotel facilities were fine and my room was cleaned each day by the hotel staff. I would say the best part about staying here is the location. It is convenient to get almost anywhere in Futian from this hotel.
Response from Property: Dear little master, thank you for your perfect evaluation of us. Your recognition is the driving force for our progress. Sometimes an unforgettable look does not necessarily mean luxury and cumbersomeness, but rather the warmth that is close to the heart. Making ordinary details exquisite and serious will create great power. We are willing to be the guardians of warmth and simplicity in modern busy life. You will come and we will always be there!
wpatoche
Harbor-view Twin Room
Stayed in Jul 2024
Family
15 review
4.0/5
Very Good
Posted on Aug 27, 2024
Very good, great location close to the subway station.
Comfortable beds
Response from Property: 親愛的賓客,您好,感謝您在萬店百花叢中選擇了萬國,並給予我們肯定與喜愛,您的厚愛是我們不斷提升服務的動力,我們希望為每一賓客都帶來超值體驗,給您帶來與眾不同的旅途生活,期待與您的下次相遇,祝您生活愉快~
Guest User
Boutique Single Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Great location. Nice and clean. #803 & 809
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Gabrielle
Boutique Single Room
Stayed in Nov 2023
Travel with friends
1 review
3.7/5
Posted on Dec 19, 2023
Good location and warm welcome,especially thanks to the staff 803 and 540! Many snack stores nearby
Response from Property: Thank you for your review.Good luck to you!
Lexi
Fashionable Double Room
Stayed in Oct 2023
Solo travelers
16 review
3.7/5
Posted on Dec 5, 2023
Very basic, no bath robes. The lobby is part of the regular apartment building, it doesn’t feel like a hotel until you go up to the room
Response from Property: Dear guest, hello! Thank you very much for your stay and review. Your tolerance and understanding are encouragement and support for our work!
Virginia Argentina
Fashionable Double Room
Stayed in Sep 2023
Couples
4 review
3.2/5
Posted on Nov 7, 2023
The hotel location was good. Near the coast and nature park, and also close to downtown by taxi or Didi.
The people in reception don't speak English, so it was difficult to get help.
We ask for a recommendation to visit the city and they didn't know how to answer that.
The room was clean, we have all the amenities in the room. Breakfast is Chinese style, very complete.
The hall in our floor smell like cigarettes, so maybe some floors you can smoke and others not. This is a big problem in china, a lot of people smoking in the streets or bars.
The bed was very comfortable and also the pillows.
It was very good for the price
Response from Property: Dear guest, hello! Thank you very much for your stay and review, and wish you a happy day~
Ho Ching Ho
Fashionable Twin Room
Stayed in Aug 2023
Travel with friends
28 review
4.0/5
Very Good
Posted on Sep 25, 2023
Best thing about it was the convenience, very close to the train station and a lot of restaurants and spas nereby
Response from Property: Dear guest, hello! Welcome to choose and stay at Shenzhen Wanguo Hotel. The hotel is located in Shennan Avenue, Futian District, Shenzhen (directly opposite China Merchants Bank Building), on the south side of the Guangzhou-Shenzhen Expressway Overpass, Exit C of Chegongmiao Station of the Metro, and adjacent to the Convention and Exhibition Center. Overseas Chinese Town tourist attraction. Looking forward to your visit again, we will serve you wholeheartedly~
jennwoei soo
Boutique Single Room
Stayed in Nov 2023
Business travelers
1 review
2.7/5
Posted on Jan 3, 2024
Location is good, it just beside subway. But this hotel is quite old.
Response from Property: Dear guests, we are sorry to see that this check-in did not meet your expectations. We apologize for the inconvenience caused to you. We have recorded the problems you raised and fed them to the relevant departments for rectification. We appreciate your tolerance and Understanding is encouragement and support for our work. I wish you a happy day!
de jonge
Fashionable Twin Room
Stayed in May 2023
Business travelers
2 review
3.2/5
Posted on Jul 3, 2023
This hotel was chosen because of location, hotel is fine since we only go there to sleep, breakfast is Chinese as indicate, not the best to my liking but sure one can feed himself and you would be able to move most of the day. But I prefer more a bit western BF. Who knows maybe next time. Service was good no complains. Thank you Wanguo hotel or what ever the actual name is, outside name is different!
Response from Property: 尊敬的賓客您好,感謝您的光臨, 抱歉沒有帶給您完美的入住體驗,在住期間如有任何問題您可以隨時與我們聯繫,酒店房務中心及前台同事定竭誠為您服務,祝您開心每一天!
Guest User
Cozy Double Room
Stayed in Feb 2023
Couples
46 review
3.7/5
Posted on Apr 29, 2023
The hotel is right in the city centre of Shenzhen. The receptionist is professional and kind. Overall good.
Response from Property: Dear guest, hello! Thank you very much for your stay and review. It is the constant care and supervision of our guests like you that enables us to make continuous progress. We hope to provide you with more high-quality and value-for-money services in the future, so that you can give us a 5-star rating. We look forward to your visit again and wish you a happy life!
Guest User
Fashionable Double Room
Stayed in Jan 2023
Business travelers
53 review
2.7/5
Posted on Feb 19, 2023
Decent budget hotel, but kind of a dump.
Response from Property: Dear guest, thank you for coming. We are sorry that we did not give you a perfect stay experience. We will rectify the issues you raised immediately. If you have any questions during your stay, you can contact us at any time. Hotel housekeeping center and front desk colleagues We are dedicated to serving you 24 hours a day. We look forward to your visit again and wish you a happy every day!
Guest User
Fashionable Double Room
Stayed in Aug 2022
Other
1 review
4.2/5
Very Good
Posted on Oct 4, 2022
The hotel looks dated, service was very good.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!