Pestana Rovuma

Pestana Rovuma Reviews

Pestana Rovuma

114 R. da Sé, Maputo, 4376, MozambiqueView Hotel Details
Pestana Rovuma
Pestana RovumaPestana RovumaPestana Rovuma
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Pestana Rovuma Guest Reviews

3.8/5
Good
21 review
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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All reviews(21)
Positive reviews(17)
Negative reviews(1)
Sergejs
Standard Double or Twin Room
Stayed in Oct 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Jan 9, 2025
Everything is better, when you are thinking about Mozambique
Guest User
Executive Double Room
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 31, 2023
Lovely stay.
Guest User
Executive Double or Twin Suite
Stayed in Jun 2024
Business travelers
132 review
5.0/5
Outstanding
Posted on Jul 4, 2024
Very good and cheap
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Dawn C
Stayed in Aug 2023
Couples
2.0/5
Posted on Sep 13, 2023
Swimming pool facility closed but still advertised. We were not informed prior to our stay that the pool would be closed. We chose this hotel for the location & pool. The hotel is conveniently placed for city stay & tour. We were on the 12th floor, so a pretty decent view overlooking the cathedral & government building. The room was spacious & ok, with tea/coffee making facility. The bed was comfortable & clean. The staff were ok, but nothing stands out in the way of welcome or service. The restaurant could do with brightening & lightening up. Breakfast was ok.
Response from Property: Dear Mr.Mrs. Dawn C, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Rovuma for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards,
marinastoledo
Stayed in Sep 2023
Business travelers
3.0/5
Posted on Oct 8, 2023
The hotel is very well located, close to the cathedral, with easy access by car. It is a traditional hotel with good facilities, but the service leaves a lot to be desired and the breakfast is not satisfactory. There are very few fruit, cheese and cold cuts options, or rather, there is only one type of each. As for the service, I asked for a towel for the pool, I had to repeat the order 3 times and the towel only arrived after 30 minutes, when I was already leaving the pool area. At reception the information is not always accurate. The bar was often without an attendant. To get a simple bottle of water you had to wait 5 minutes or more for the attendant.
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Response from Property: Caro Sr . marinastoledo, Gostaríamos de lhe agradecer por nos ter dado a sua opinião sobre a sua estadia. Infelizmente, não correspondemos às suas expetativas, pelo que lamentamos profundamente qualquer incómodo causado. Registámos todas as questões mencionadas, a fim de implementar melhorias a curto prazo. Obrigado por ter escolhido o Pestana Rovuma para a sua estadia. Esperamos que nos dê uma nova oportunidade para lhe demonstrar o nosso serviço e assim recuperar a sua confiança na sua próxima visita. Cordialmente, A Equipa Pestana
Kostia T
Stayed in Aug 2023
Travel with friends
5.0/5
Outstanding
Posted on Sep 5, 2023
A large, comfortable and central hotel. Spacious rooms with beautiful views of the city's landmarks. Special mention for the elegant and original local style cuisine and furnishings. Friendly staff.
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Response from Property: Prezado Sr. KOstiat, Gostaria de lhe agradecer, pessoalmente e em nome do staff do Pestana Rovuma Hotel & Conference Centre, os seus comentários e avaliação. É muito importante para nós saber que a sua estadia connosco foi agradável e que lhe proporcionamos bons momentos para recordar. Foi para nós um prazer contar com a sua presença. Esperamos no futuro voltar a recebê-lo no nosso hotel. Com os melhores cumprimentos, Pestana Hotels & Resorts
Guest User
Stayed in Mar 2023
Other
3.0/5
Posted on Apr 7, 2023
The hotel facilities are good, but the service leaves much to be desired, as well as the breakfast. Comfortable room, good bed, shower is bad. I asked for a towel for the pool and had to repeat the request three times. It took over half an hour for the towel to arrive. I would say the hotel is a bit run down.
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Response from Property: Dear Ms marinastoledo, We would like to thank you for sharing this information with us, as we can only improve thanks to the valuable feedback from our Guests. We are sorry for any inconvenience caused during your stay. We regret that our team did not meet your expectations. We have already spoken as a team and we are working together to improve our service and assistance. However, we hope that your experience was positive. Thank you for your stay with us! We sincerely hope that you will give us another opportunity to regain your confidence in our team's service and your impression of the hotel. Sincerely,
Guest User
Stayed in Jul 2022
Other
4.0/5
Very Good
Posted on Aug 27, 2022
The hotel is located in the so-called Funchal building, where the Civil Registry Offices used to be. It is located in the center of the city, right next to the Cathedral. If you stay on the 9th floor you will have great views over the city. The people at the hotel were very friendly and helpful. There was cleanliness and readiness to satisfy the customer. Breakfast is acceptable, although for non-English people there could be a little more on offer, namely honey and one or another jam. The least good thing about this hotel is that I was not entitled to transfers to and from the airport. And another very strange thing is that the taxi service that serves the hotel does not charge per trip but for the number of people in the taxi! Therefore, never use the taxis that serve the hotel, but always use Viva Taxi.
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Response from Property: Dear Mr(977jos_augustos, On behalf of the entire Pestana Rovuma team, we would like to thank you for your positive feedback. Your opinion is essential for us to continue to improve our service and anticipate the needs of our Guests. We lived up to your expectations. It was a real pleasure to have you as a Guest and we look forward to welcoming you back to Pestana Rovuma soon. Cordially, The Pestana Rovuma Team
Camper782175
Stayed in Jul 2022
Couples
4.0/5
Very Good
Posted on Aug 11, 2022
This hotel is worth it for its excellent location, seriousness and hygiene. As for breakfast, it's the bare minimum. Lunch and dinner vary slightly throughout the week. The price can be accepted as adequate. It is a hotel that is many, many years old. It has very beautiful works of art inside. As for the rooms, they are satisfactory for a 3 star, but there are better ones. There is no transport to and from the airport and if requested, they charge for the trip, which is just one, per head of person. In other words, if the car carries 3 people, the price is per person and not per trip. Never seen such a thing. Just like you've never seen before, they require a fee to have it in the room, which has a mini kitchen, to have 2 plates and 2 cutlery. A hotel will do, but truth be told, there are better options and for the same or lower price. The pool was not used, but truth be told it is very small.
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Response from Property: Dear Mr Camper782175, We would like to thank you for giving us your opinion about your stay. Unfortunately, we did not meet your expectations, and we are deeply sorry for any inconvenience caused. We recorded all the issues mentioned in order to implement short-term improvements. Thank you for choosing Pestana Rovuma for your stay. We hope you will give us another opportunity to demonstrate our service to you and thus regain your trust on your next visit. Sincerely,