Aston Sorong Hotel & Conference Center Reviews

Response from Property: Dear Mr/s Yao HThank you for choosing ASTON Sorong Hotel and Conference Center.We're sorry to hear that your experience did not meet your expectations. Providing excellent service is our priority, and we sincerely regret any inconvenience you faced. If you could share more details about your concerns, we would love the opportunity to address them and improve. Please feel free to reach out to our management team directly so we can make things right. Safe travelsWarm RegardRudy B LesbassaFront Office Manager

Response from Property: Dear Our Valuable Guest,Thank you for sharing your experience! We're glad you found the hotel convenient and comfortable. We appreciate your feedback regarding the taxi service, check-in, and restaurant service speed. We’ll work on improving these areas to enhance our guests' experience. Looking forward to welcoming you again!Warm RegardRudy B LesbassaFront Office Manager

Response from Property: Dear Our Valuable Guest,hank you for your feedback and for highlighting our convenient location and early breakfast service, perfect for travelers heading to Waisai or departing Sorong. We’re glad you found these aspects of your stay enjoyable. Regarding the airport transfer fee, we understand your concern and appreciate your input. Your comment has been shared with our management team for review. We look forward to welcoming you back to Aston SorongSincerely Rudy B LesbassaFront Office Manager

Response from Property: Dear Mr Savard Roger,Thank you for your kind words! We're glad you had a comfortable stay and enjoyed our friendly staff, good food, and convenience. Hope to welcome you again soonWarm RegardRudy B LesbassaFront Office Manager

Response from Property: Dear Our Valuable Guest,Thank you for your kind words! We're delighted to hear you had a wonderful stay and appreciated our friendly and kind staff. Your satisfaction is our priority, and we look forward to welcoming you back to Aston Sorong for another great experience!Best RegardRudy B LesbassaFront Office Manager

Response from Property: Dear Ms Felicia NThank you very much for choosing ASTON Sorong Hotel and Conference Center.We really appreciate the rating given and We must provide the best service and products to all our guests and visitors to a level of "enjoyable and memorable" experiencesWe look forward to serving you again soonBest regards,Rudy B LesbassaFront Office Manager

Response from Property: Dear Our Valuable GuestThank you very much for choosing ASTON Sorong Hotel and Conference Center.Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.The issues you had with some Breakfast, Restaurant and pick up service, Efficiency of Team will be looked into and we will do our best to rectify the issue(s).We have to deliver the best services and products to all our guests and visitors to the level "enjoyable and memorable" experiences.We could not back to the past but we are sure that we could do the better one for the future.We do hope that we would have another chance to welcoming you again on next visit in the near future.Best regards,Rudy B LesbassaFront Office Manager

Response from Property: Dear Our Valuable GuestThank you very much for choosing ASTON Sorong Hotel and Conference Center.Thank you for taking the time to provide your review to help us understand, react and fix issues at the hotel to ensure all guests have a great stay with us.We're sorry to hear about the trouble you're having with the constant noise of motorbikes, cars and scooters from the busy street, the rooms are not soundproof enough. we will review and check again and we will do our best to fix the problem. for next visit we will place your room away from the main road or you can request the room that suits youWe must provide the best service and products to all our guests and visitors to a level of "fun and memorable" experience.We hope to have another opportunity to welcome you again on your next visit in the near future.Regards,Rudy B LesbassaFront Office Manager

Response from Property: Dear Ms MargaritaThank you very much for choosing ASTON Sorong Hotel and Conference Center.We really appreciate your great review and rating given.We are glad you liked your experience with our room and swimming pool were very clean. our staff will surely love to read what you write. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we do every day.So thank you for your kind words and we hope to see you again.Best regards,Rudy B LesbassaFront Office Manager

Response from Property: Dear Our Valuable GuesstThank you very much for choosing ASTON Sorong Hotel and Conference Center.We really appreciate your great review and rating given.We are glad you liked your experience with our room and service and enjoyed our breakfast. our staff will surely love to read what you write. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we do every day.So thank you for your kind words and we hope to see you again.Best regards,Rudy B LesbassaFront Office Manager

Response from Property: Dear Mrs./Mr. KianjayaThank you very much for choosing ASTON Sorong Hotel and Conference Center.We really appreciate your great review and rating given.We are glad you liked your experience with our room and service and enjoyed our breakfast. our staff will surely love to read what you write. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we do every day.So thank you for your kind words and we hope to see you again.Best regards,Luthfi ArdiansyahFront Office Manager

Response from Property: Dear Mrs/Mr KenyalangThank you very much for choosing ASTON Sorong Hotel and Conference Center.We really appreciate your great reviews and ratings provided.We're glad you liked your experience, our staff will definitely enjoy reading what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we do every day.So thank you for your kind words and we hope to see you again.Best regards,Osvaldo PedroFront Office Supervisor

Response from Property: Dear Mr Fairuz.Thank you very much for choosing ASTON Sorong Hotel and Conference Center.We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day.We are happy to heard that and your review has been share to all team members, specially for Rooms cleaning and buffet it’s made our day more JoyfulSo thanks for your kind words and we look forward to seeing you again.Sincerely yours,Rudy B LesbassaFront Office Manager

Response from Property: Dear Our Valuable GuestThank you very much for choosing ASTON Sorong Hotel and Conference Center.Thank you for taking the time to provide us with your review to help us understand, react and fix problems at the hotel to ensure all guests have a great stay with us.The problems you have experience during your stay, we will review and check again. Management will conduct training for the relevant departments and will evaluate the performance of all staff to ensure that all staff provide satisfactory service to all customers. we will do our best to fix that problem.We must provide the best service and products to all our guests and visitors to a level of "fun and memorable" experience.We hope to have another opportunity to welcome you again on your next visit in the near future.Best regards,Rudy B LesbassaFront Office Manager