Atour Hotel (Nanjing Xuanwumen)

Atour Hotel (Nanjing Xuanwumen) Reviews

Atour Hotel (Nanjing Xuanwumen)

No.266 Zhongyang Road, Xuanwu District, Nanjing, Jiangsu, 210007, ChinaView Hotel Details
Atour Hotel (Nanjing Xuanwumen)
Atour Hotel (Nanjing Xuanwumen)Atour Hotel (Nanjing Xuanwumen)Atour Hotel (Nanjing Xuanwumen)
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Atour Hotel (Nanjing Xuanwumen) Guest Reviews

4.8/5
Excellent
3366 review
Verified reviews
Location4.8
Amenities4.7
Service4.9
Cleanliness4.8
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All reviews(3366)
Positive reviews(3327)
Reviews with photos/video(455)
Delicious breakfast(566)
Easy to get around(524)
Friendly front desk staff(500)
Close to metro(335)
Quiet & comfortable(255)
Convenient parking(155)
Nice elevator(40)
Delicious buffet(24)
Negative reviews(35)
Anonymous User
Superior Double Room
Stayed in Sep 2024
Solo travelers
11 review
4.5/5
Great
Posted on Oct 23, 2024
Good hotel in general. Good location. The room is quite clean. It is nice and cozy. But for some reason the wall to the bathroom is almost completely see through. If there’s more than one person, one can see another on the toilet. There were many people on the reception. Everyone was nice. But no one knew how to deal with passports from a foreign country. Check in took us way too long.
Response from Property: Atour, never forgetting its original intention, believes that you are family, and provides warm neighborly service. Atour hopes to be your first choice when you are away from home. It is the bounden duty of every Atour person to provide our most sincere and friendly help to every guest on the journey. It is still the familiar taste, the familiar people, the warm and comfortable home, waiting for your next visit.
Andrey Petrov
Superior Room (2 Beds)
Stayed in Sep 2024
Business travelers
9 review
3.5/5
Posted on Nov 16, 2024
Inside the room it was neat, but just one glance from the window made me fill I was living in a landfill surrounded by wastes. For the five days of stay it looked the same (see the photos). Very sad. From time to time there was a strong smell of smoking at late evening coming from the corridor. Typical Chinese set of food at breakfast.
Response from Property: It is a great honor to serve you, my beautiful lady. I am also very grateful for your valuable suggestions. I know that this is your greatest care and help to me. I will study and solve it carefully to provide you with a more warm stay experience! I look forward to seeing you again!
Guest User
Superior Double Room
Stayed in Jun 2024
Other
1 review
4.5/5
Great
Posted on Jul 10, 2024
Service was excellent, counter staff was willing to assist on many matters - they are very patient and thoughtful and when I checked out they offered me a small bottle of water to take to the airport. The room was clean and housekeeping was done every day. There was also a laundry room if you wish to do laundry.
Response from Property: Atour, never forgetting its original intention, believes that you are family, and provides warm neighborly service. Atour hopes to be your first choice when you are away from home. It is the bounden duty of every Atour person to provide our most sincere and friendly help to every guest on the journey. It is still the familiar taste, the familiar people, the warm and comfortable home, waiting for your next visit.
Ming Ing
Superior Double Room
Stayed in Apr 2024
Travel with friends
5 review
4.5/5
Great
Posted on May 17, 2024
Around 5 minutes walk from the exit 4 metro station. 15 minutes walk to xuanwu lake and side of Ming city wall. If you like the serenity environment, it is a place for you. There are 2 restourants at the same buildingthat you can give it a try. The room is quite big. The improvement could be the mattress is soft and some part of furniture looks old. The good surprises was the porridge supper every nights. The traveling to xinjieko is 4 to 5 stations.
Response from Property: 亞朵,不忘初心,信奉您為家人,提供鄰里温馨的服務,亞朵,希望成為您出門在外的首選~為每一位在旅途的客人送去我們最真誠、友愛的幫助是每一個亞朵人所義不容辭的,還是熟悉的味道,還是熟悉的人,温馨,舒適的家,靜候您下次光臨。
Elsamahy
Superior Room (2 Beds)
Stayed in Oct 2023
Business travelers
12 review
4.7/5
Amazing
Posted on Nov 26, 2023
Rooms clean and tidy and little small Location is good and near to subway station good breakfast
Response from Property: 親愛的朵粉,感謝您的用心的點評。您的鼓勵是我們前進的動力,但我們絕不止步於此,山高路遠,後會有期,朵兒期待與您的再次相逢!
Hian Tat Ong
Superior Double Room
Stayed in Oct 2023
Couples
13 review
4.2/5
Very Good
Posted on Nov 11, 2023
Great location, about 200m from metro line 1,exit 4. Plenty of Chinese restaurants and cheap foodstalls within 300m. Helpful hotel staff. Only issue was flushing water system undergoing cleanup on the second daily of my stay.
Response from Property: We are very sorry to have brought you a bad experience. Xiaoduo sincerely apologizes. If you have any questions during your stay, you can call the front desk. We will definitely give you a satisfactory result. We look forward to your visit again for guidance.
Guest User
Superior Double Room
Stayed in Aug 2023
Solo travelers
8 review
4.7/5
Amazing
Posted on Oct 1, 2023
Pretty good location, proximity to metro station, with super helpful front desk. They even offered complementary breakfast to me! Cleanness is superb as well. Enjoyed my stay here!
Response from Property: ATOUR,We will not forget our oreginal intention!Treat u as a family member!Proud u with warm service!ATOUR,I hope I can be your frist choice~ For the ATOUR people then what is incumbent that sending our most sincere fraternity help.Familiar taste,familiar people,a warm home,looking forward to your next visit!
Titisongz03
Superior Double Room
Stayed in Dec 2022
Family
17 review
3.0/5
Posted on Jan 7, 2023
Our stay was ok. Not what we expected of Atour and the breakfast is all chinese. So disappointing. Nothing really at the hotel in terms of being child friendly and foreign nationals friendly I wouldn’t recommend. Location is 0.
Response from Property: Dear Duoyou, thank you for informing us of the problems you encountered during your stay in our hotel. We regret that we did not meet your expectations, and please allow us to express our sincerest apologies to you. We hope to have the opportunity to serve you better in the near future
mok derek
Executive Double Room
Stayed in Feb 2023
Business travelers
15 review
5.0/5
Outstanding
Posted on Mar 26, 2023
Nice hotel and very convenient. Near to 玄武門!
Response from Property: 感謝朵友對我們如此用心的點評,朵兒們開心的都快飛起來了,正是因為有您這樣的客人的支持,朵朵們更能有動力去做的更好。期待與朵友的下一次相遇哦
Wutthichai
Superior Room (2 Beds)
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 30, 2023
Good for chinese and foreign to stay here
Response from Property: 亞朵,不忘初心,信奉您為家人,提供鄰里温馨的服務,亞朵,希望成為您出門在外的首選~為每一位在旅途的客人送去我們最真誠、友愛的幫助是每一個亞朵人所義不容辭的,還是熟悉的味道,還是熟悉的人,温馨,舒適的家,靜候您下次光臨。
RBx
Executive Double Room
Stayed in May 2023
Business travelers
43 review
5.0/5
Outstanding
Posted on Jun 21, 2023
Like the breakfast and the atmosphere of this hotel. Recommend.
Response from Property: Dear friends, Duoer feel that life is like a cup of strong wine, without repeated refining, it will not be so delicious ~ as you like such duoer. That is the greatest encouragement to the unceasing efforts of Duoer!
MK83
Executive Double Room
Stayed in Dec 2022
Solo travelers
21 review
4.5/5
Great
Posted on Jan 31, 2023
The hotel was clean. The bathroom toilet placement was a bit weird. Good for a short stay but not for a long one.
Response from Property: 雖然人常説“喜歡你,沒道理”,但每一位喜歡亞朵的客人總有自己與眾不同的原因,因為每一位客人都是與眾不同的個體。正如咱家的房間每一種房型都有相對應的特色,親,下次可以體驗一下幾木大床房,寬敞的房間,偌大的床又是另一種別有風情哦。很高興亞朵總有一點可以契合您的審美,受到您的喜歡。小主,喜歡就請常來吧
Guest User
Superior Room (2 Beds)
Stayed in Mar 2023
Business travelers
3 review
4.2/5
Very Good
Posted on Jun 14, 2023
Good location, Nice room check in process took too long
Response from Property: 愛的朵友,感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務。
HGGoh
Superior Room (2 Beds)
Stayed in Nov 2023
Business travelers
23 review
5.0/5
Outstanding
Posted on Dec 15, 2023
Good service fr staff
Response from Property: 親愛的朵粉,感謝您的用心的點評。您的鼓勵是我們前進的動力,但我們絕不止步於此,山高路遠,後會有期,朵兒期待與您的再次相逢!
Tschur
Superior Room (2 Beds)
Stayed in Apr 2022
Travel with friends
19 review
4.0/5
Very Good
Posted on Jun 3, 2022
Basic hotel, everything was clean and nice… check in in the night was possible :) super friendly staff
Response from Property: 尊敬的賓客,您好,感謝您在眾多酒店之中,選擇了我們酒店,更感謝您對酒店的肯定及認可,我們會更加努力,爭取您下次來的時候還能夠做到讓您百分百的滿意,也有南京道地的鴨血粉絲,鹽水鴨,鮮肉餛飩,麪條等品種待您的品嚐,同時房間內配備設施齊全機器人送物,小冰箱飲料贈送,大堂區域更有小零食提供 ,希望能夠給您帶來美好的回憶,真誠的期待您的下次光臨!