Julaier Hotel (Shantou High-speed Railway Station) Reviews
Julaier Hotel (Shantou High-speed Railway Station)
No.78 Huangshan Road, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
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Julaier Hotel (Shantou High-speed Railway Station) Guest Reviews
4.6/5
Very Good
1023 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1023)
Positive reviews(989)
Reviews with photos/video(175)
Awesome amenities(149)
Large rooms(74)
Friendly front desk staff(59)
Delicious breakfast(39)
Well decorated(28)
Close to train station(27)
Has rooms for families(14)
Garden view(6)
Negative reviews(34)
Jia
Standard Queen Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
I stayed for 8 nights in the hotel and I’m really surprised by how spacious rooms were that I can even dance in it!! Hotel staff were nice, the cleaning lady was even nicer and always cleaned our room everyday. Food deliveries are super convenient here and safe as they deliver it via the robots (super cute) and the whole room can be controlled by AI (great for lazy people). Location wise it was a good central place near the famous spots in Swatow, food wise not so much choices around the area.
The hotel customers staying at the hotel were super noisy, thank god that the rooms were pretty much sound proof.
Don’t recommend getting the breakfast at the hotel because it was quite distasteful… Hotel customers were rude and didn’t have etiquette at the dining place so It’s highly recommended to order food delivery for breakfast.
Response from Property: 感謝您入住酒店並分享, 很高興酒店的每一個環節都得到您的認可, 通過您細緻入微的描述, 可以感受到這次旅程給您帶來的幸福感, 這是我們服務者一直追求的, 這也將成為我們繼續努力、不斷進取的動力, 期待下次為您服務!小桔祝您生活愉快~
KS from MYR
Standard Queen Room
Stayed in Sep 2023
Family
55 review
5.0/5
Outstanding
Posted on Nov 28, 2023
no complain to this hotel. just renovated and all new. new tech hotel with affordable price. clean 👍
Response from Property: 尊敬的賓客:您好!感謝您的點評!酒店提倡’用心服務‘,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求,小桔期待您的再次光臨~
Peifu
Selected Queen Room
Stayed in Feb 2024
Couples
10 review
5.0/5
Outstanding
Posted on Mar 17, 2024
All good. Clean and quiet place. Worth the money
Response from Property: 尊敬的賓客您好,非常感謝您選擇入住桔萊爾酒店並分享您的入住體驗,您的滿意是我們最大的責任與榮幸,桔萊爾酒店致力於為客人提供卓越的服務;在此非常感謝您給的五星好評,非常感謝您對酒店肯定及支持,我們真誠的期待您的再次光臨.在此祝您生活愉快!
Siuhinmc
Standard Queen Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Very comfortable stay.
Response from Property: 尊敬的賓客您好,非常感謝您選擇入住桔萊爾酒店並分享您的入住體驗,您的滿意是我們最大的責任與榮幸,桔萊爾酒店致力於為客人提供卓越的服務;在此非常感謝您給的五星好評,非常感謝您對酒店肯定及支持,我們真誠的期待您的再次光臨.在此祝您生活愉快
Aleku
Standard Queen Room
Stayed in Feb 2024
Business travelers
81 review
4.2/5
Very Good
Posted on May 25, 2024
Good location, that’s it
Response from Property: 尊敬的賓客:您好!我們酒店位於汕頭高鐵站附近,出行交通方便,感謝您對我們的認可,我們所做的一切都衹為每一個賓客帶來不一樣的體驗,我們會繼續努力時刻監督着自己! 我們真誠的期待您的再次光臨
Shirley9797
Standard 2-bed Room
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Good enviroment
Response from Property: 非常感激您對我們酒店的好評。您的滿意和好評是我們最大的動力,我們將一如既往地提供優質的服務和舒適的住宿體驗。感謝您的支持和鼓勵,祝您生活愉快,旅途愉快。
Guest User
Standard 2-bed Room
Stayed in Jun 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Jul 10, 2024
Beautiful
Response from Property: 親愛的客官您好,感謝您對酒店的支持,這次沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方, 我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來
Anonymous User
Standard Queen Room
Stayed in Jan 2025
Other
14 review
1.7/5
Posted on Feb 9, 2025
1. A lot of hair at the entrance
2. There is hair under the TV
3. There is a black mark on the toilet seat. I sprayed disinfectant and wiped it off with force
4. The towel is dirty
5. There are only plastic slippers in the picture, no disposable slippers
6. The washing machine prompted an error halfway through washing, wasting 1 hour
7. The door of the laundry room cannot be opened with the door card. I went up and down to the front desk three times, but it was not solved
8. Around 8-9 in the morning, there was a loud intercom sound at the door, which lasted for at least one minute and woke me up directly
9. The sound insulation is not good. I can still hear the door closing at 2-3 in the middle of the night, at least 7-8 times
The lobby and corridor environment look OK, but the details are a mess. The bathroom faucet switch and adjustment switch are all covered with white dirt, the floor is dirty, and the bathroom is moldy. These can be barely ignored, but the above 9 points are unacceptable as a hotel charging around 350 in the off-season.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for the room hygiene issue you mentioned. We pay great attention to every detail, especially hygiene. We will immediately investigate and correct this issue to ensure that each room can meet your expectations. We will strengthen the training and supervision of staff to ensure that they can clean and maintain the room properly. I hope you will book this hotel again and give us a chance to apologize. I look forward to your visit and wish you a happy family and all your wishes come true.
MOS AK
2-bed Room With Audio-visual Equipments
Stayed in Dec 2024
Family
25 review
3.7/5
Posted on Feb 1, 2025
First stay CHECK IN was very satisfied, the room felt good, but the two large windows are no view windows, projection facilities are not convenient enough TV, the bed is also large enough spacious!
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for choosing our hotel. We will report your feedback to the department leader. We are very sorry for the problems you encountered during your stay. As a hotel with the purpose of providing quality service, we have been committed to providing every guest with a comfortable, pleasant and unforgettable stay experience. We deeply regret the inconvenience you encountered during your stay and sincerely hope to improve it.
Guest User
Standard 2-bed Room
Stayed in Dec 2024
Family
10 review
5.0/5
Outstanding
Posted on Jan 31, 2025
There is a self-service washing machine which is very convenient. The robot can also deliver food. It is quite intelligent and comprehensive. The bedding is also quite comfortable. I would like to make a suggestion. The pillow can have an adjustable function. This one is too soft.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for choosing our hotel. We will report your feedback to the department leader. We are very sorry for the problems you encountered during your stay. As a hotel with the purpose of providing quality service, we have been committed to providing every guest with a comfortable, pleasant and unforgettable stay experience. We deeply regret the inconvenience you encountered during your stay and sincerely hope to improve it.
Guest User
Family Suite
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 29, 2025
The room is big. The king room is a glass room, which is a bit cold. Everything else is good. There is free parking. Parking is fun and the car can go very high. Recommend this hotel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at the Julaier Hotel and sharing your stay experience. Our hotel is located at No. 78 Huangshan Road, Shantou, 2 kilometers away from Shantou High-speed Railway Station. There are many dining options around the hotel. There are barbecue restaurants and seafood stalls next to the hotel, and the transportation is convenient. Your satisfaction is our greatest responsibility and honor. The Julaier Hotel is committed to providing guests with excellent services; your arrival and affirmation are the driving force and direction of our continuous progress. Thank you very much for your affirmation and support for the hotel. We sincerely look forward to your visit again.
Guest User
Standard 2-bed Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The room was super clean and unexpectedly comfortable! Thumbs up to the cleaning lady 👍I traveled with my two daughters, and the aunt was very kind to the children! The room is intelligently designed! After dinner, we walked around the rooftop to enjoy the exquisite garden scenery, and the corridors on the floors were clean and fragrant! But I would like to make a suggestion. I stayed for two days and had breakfast for two days and found that no one came to check the tickets for the buffet breakfast! The breakfast itself is rich and delicious! But there is no ticket checking process, and anyone can come in. This is unfair to customers who have paid for breakfast! I hope it will be improved! Otherwise, why should I spend more than 100 yuan on the room fee?
Original TextTranslated by Google
Response from Property: Dear guest, hello! Xiaoju is very happy to receive your praise. It is our attentive service that allows us to enter your heart. Your satisfaction is just our starting point. We are lucky to accompany you on your journey and add a touch of brilliant color to you. Xiaoju is a place with affection, intention and warmth. I hope you will have us accompany you all the way. Thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again. I wish you a pleasant journey!
Li Man88
Selected Queen Room
Stayed in Dec 2024
Couples
3 review
3.2/5
Posted on Jan 5, 2025
This is my second visit. Unfortunately, this time the hotel does not have air conditioning, only heating. The indoor temperature is close to 27 degrees and I cannot sleep at all. The reply from the reception desk is that this is the case in every room. The air conditioning system is central and cannot be changed. We finally managed to change rooms, but there was still no improvement. We had to stay hot all night😓
Original TextTranslated by Google
Response from Property: Dear guests, hello. Because our hotel has central air conditioning and the temperature is relatively low now, the hotel's air conditioning has switched to heating mode, so the hotel currently has no cooling. After you reported the problem, we also helped you change the room. Regarding the hotel's central air conditioning switching to heating mode, there is no way to turn on the air conditioning in the room. I can only apologize to you and hope you can understand!
Guest User
Selected Queen Room
Stayed in Nov 2024
Business travelers
36 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Advantages
1. Location: Convenient transportation, there are electric cars when you go out, there are various public transportation around, and the surrounding catering industry is developed, with rich choices.
2. Service: The staff is warm and thoughtful, responds promptly, and provides a variety of thoughtful services.
3. Room facilities: The room is clean and tidy, the bedding is comfortable, and all kinds of facilities are complete. The laundry room and gym are very good.
Disadvantages
1. Sound insulation effect: There are always planes roaring overhead in Shantou during the day, which can't be helped. Generally speaking, the sound insulation is good.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued. This will also become our motivation to continue working hard and making progress. I look forward to serving you next time! Xiaoju wishes you a happy life~
Guest User
Family-friendly 2-bed Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
It was the first time I brought two children here to travel alone. I found this hotel and was really satisfied. The hygiene was really nice 👍 Cleanliness can be seen everywhere. The gym is always mopped and mopped. The parent-child room is so warm. There are slippers for children and water cups for children. With the slide, you can really play in the hotel for a long time and free your hands. There are also many places to eat and drink near the hotel. I took the children to Zhujiang Road for dinner in the evening. It only took 10 minutes and 2 yuan to ride a shared bicycle. 😂 The transportation is really convenient
Original TextTranslated by Google
6/19
Response from Property: Dear guests, thank you for your affirmation. Your affirmation is the greatest support for us! Xiaoju is honored to receive your full praise. It feels sweeter than tasting honey. Xiaoju will continue to maintain high-quality service. Thank you for sharing this love with everyone. I look forward to your next stay and wish you a happy life.