No.67-2 Pingcuo Street, Duke Zonghua Lane, Dawa Road, Shangri-La, Yunnan, ChinaView Hotel Details
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The 5th Meteorite Grace Hotel Guest Reviews
4.5/5
Good
169 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(169)
Positive reviews(157)
Reviews with photos/video(52)
Awesome rooms(31)
Great location(18)
Friendly front desk staff(17)
Classy environment(13)
Average sound insulation(11)
Easy to get around(9)
Many amenities(5)
Convenient parking(4)
Negative reviews(12)
Anonymous User
Superior Room (2 Beds)
Stayed in Jun 2024
Family
6 review
3.0/5
Posted on Jul 20, 2024
Not worth the price . This is the most expensive hotel I paid for my yunnan trip and this is the worst hotel .
I booked 3 standard room but all rooms is different size room 8359 the worst ( except room view is good)
the room door cannot close properly i must know how to close the room door properly i don’t think this is a new issue . The hotel didn’t do anything about the door.
Bathroom no slipper , no ventilation
Room curtain is very dusty
Response from Property: Dear customer: Due to our negligence, we apologize for not providing you with a pleasant experience! We will strive to improve!
JIUNN
Superior Room (2 Beds)
Stayed in Oct 2024
Couples
17 review
3.2/5
Posted on Nov 13, 2024
The hotel is very old, especially bathroom
Response from Property: Thank you very much for your review in your busy schedule. Your satisfaction is our greatest achievement! I hope we can meet again next time! Finally, I wish you and your family good health and all the best!
Guest User
Deluxe Simple Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Good location, room size & space very convenient ❤️
Response from Property: 非常感謝您在百忙之中為我們點評,您的滿意是我們最大收穫!希望我們下次還能有緣再見!最後祝您及您的家人 身體健康 萬事順遂 扎西德勒!
JIUNN
Superior Double Room
Stayed in Oct 2024
Couples
17 review
2.7/5
Posted on Nov 15, 2024
This hotel is really old.
Response from Property: Dear customer, thank you very much for choosing Shangri-La Meteor Ziwei Hotel. Due to geographical restrictions, we were unable to give you a satisfactory stay experience. We are very sorry! We will continue to work hard to rectify the issues you raised, and hope to see you next time! Finally, I wish you good health and all the best!
Jennifer
Superior Double Room
Stayed in Nov 2022
Travel with friends
5 review
1.7/5
Posted on Jan 2, 2023
The rooms they offered a friend and I were in a part of this HUGE hotel that was under construction. There were very few people checked in and the manager was reluctant to offer us a room in a different part of the hotel. The best part was the blood-stained pillowcase. The water pressure was terrible and the room had difficulty getting warm. I would not recommend this establishment nor would I ever consider staying here again.
Response from Property: First of all, thank you for choosing to stay at Ziwei Hotel and for giving us your valuable opinions. Due to our negligence, we have brought you an unpleasant experience during your stay at the hotel. Please accept our sincere apology. We will definitely strengthen our care for our employees in future work. training and improve service quality. We welcome you to come back to Shangri-La again if you have the opportunity, and we will be in the best condition to welcome you. All the hotel staff wish you and your family a happy life, Tashi Delek!
Guest User
Superior Double Room
Stayed in Nov 2022
Travel with friends
3 review
3.5/5
Posted on Jan 3, 2023
The hotel was in the heart of the old town which was very convenient, however, what they offered on the website and what we saw in person were two different images. Our room was far removed from the lobby and in a remote area under construction. We had to request to change rooms to the main building and pay an extra fee of $50. In other words, what they showed on the site did not match reality. The hotel should specify that some rooms are subject to be located far from the main lobby and breakfast lounge and in a seemed abandoned construction. Don't be fooled by the price!
Response from Property: First of all, thank you for choosing to stay in Ziwei Hotel and giving your valuable suggestions to our hotel. The tour guide asked for a free upgrade to Guangnian Hotel that day. Because the price difference between Ziwei Hotel and Guangnian Hotel was large, the front desk told the tour guide that it was necessary to pay 200 yuan for each room, but the tour guide always asked for a free upgrade, and said that the guests were unwilling to pay for it, so they did not give an upgrade. Please accept our sincere apologies for your unpleasant experience during your stay in the hotel due to the negligence of the hotel! Welcome to Shangri-La again. We will welcome you in the best condition. All staff of the hotel wish you and your family a happy life, Zazidler!
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The hotel is in a very good location. The hotel is right outside the Dukemen North Gate. I can see the Great Sutra Pagoda as soon as I come out of my room. The service attitude is good. Snacks and fruits are provided upon check-in. The hotel front desk also provides warm consultation and question-answering services.
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Guest User
Superior Double Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The hotel is great! The room is clean and tidy, with complete facilities, comfortable bedding, and a very peaceful sleep. The staff is warm and thoughtful, whether it is the front desk check-in or room service, it is heartwarming. The surrounding environment is also very good, with convenient transportation. Next time I come here, I will definitely choose this hotel!
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Guest User
Deluxe Double Room
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Nov 19, 2024
The hotel is very convenient for transportation, and is next to the Dukezong Ancient Town. The room is decorated in a ******* style, and there is heating at night, so it is not cold at all. The hospitality is very thoughtful. When they heard that we had altitude sickness, they prepared hot milk and many snacks for us.
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Response from Property: Dear guest, thank you very much for your review despite your busy schedule. Your satisfaction is the goal pursued by our Ziwei Hotel. The hotel is located at the north gate of Dukezong Ancient City, and our hotel is relatively close to the airport and high-speed rail station. , travel is more convenient. I hope we can see you again next time. Finally, I wish you and your family good health and all the best, Tashi Delek!
Guest User
Superior Room (2 Beds)
Stayed in Sep 2024
Couples
22 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The room is very clean and unique. Very convenient location. The front desk service Li Yingjuan is very nice. It's good. I recommend staying here when traveling here. There is also free fruit yogurt. You can go to the ancient city at night.
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Response from Property: Thank you very much for taking the time to leave a review for us. Your satisfaction is our greatest gain! Hope we can meet again! Finally, I wish you and your family good health and all the best, Tashi Delek!
Guest User
Superior Double Room
Stayed in Sep 2024
Family
4 review
4.7/5
Amazing
Posted on Oct 9, 2024
The location is very good, right at the north gate of the ancient city, convenient to go anywhere. Very ******* style, you can see the prayer wheels at night. It would be perfect if the room was bigger.
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6/7
Response from Property: 非常感謝您在百忙之中為我們點評,您的滿意是我們最大收穫!希望我們下次還能有緣再見!最後祝您及您的家人 身體健康 萬事順遂 扎西德勒!
Guest User
Superior Double Room
Stayed in Aug 2024
Family
2 review
1.0/5
Posted on Sep 21, 2024
I didn't know that a hotel in the ancient city that costs more than 480 and close to 500 yuan can be so bad. This is the worst hotel in the entire Yunnan tour. I knew it was not good when I entered the hotel front desk to check in, but I thought I would just sleep for one night and make do with it. But I didn't expect that the next night would be such a devastating experience. The most basic sound insulation and quietness should be there. The door is shabby and sunken, and there is a walkway outside. The business of the guests and the sound of cars outside can be heard clearly throughout the night. It feels like sleeping outside. The sewer in the bathroom was not cleaned and blocked, and the bath water overflowed directly from the glass door to the washbasin outside. The light 💡 switch is also broken. The total control can't turn off the light, so I pulled out the room card to turn off the power. There is no air conditioning, and there is an electric blanket under the bed, and the switch is directly placed on the upper body of the sleeper.
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Response from Property: We sincerely apologize for the inconvenience caused to you! We will make some corrections in the future to address the issues you raised! Finally, I wish you and your family good health and all the best.
Tunyuntuwu
Superior Room (2 Beds)
Stayed in Jul 2024
Travel with friends
24 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Facilities: Not brand new, but pretty good
Hygiene: Cleaned very clean, very good
Environment: It is the Dukezong Ancient Town, it is very convenient to visit the ancient town, worth recommending
Service: Very enthusiastic and polite.
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Response from Property: Thank you very much for taking the time to leave a review for us. Your satisfaction is our greatest gain! Hope we can meet again! Finally, I wish you and your family good health and all the best, Tashi Delek!
XZITC
Superior Double Room
Stayed in Jul 2024
Travel with friends
9 review
4.7/5
Amazing
Posted on Aug 26, 2024
The hotel is located next to Dukezong Ancient Town, and it is very convenient to go to every place in Shangri-La. The ******* decoration style of the hotel is also quite unique. The overall condition is OK, and the sanitary conditions are within an acceptable range.
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to leave a review for us. Your satisfaction is our greatest gain! Hope we can meet again! Finally, I wish you and your family good health and all the best, Tashi Delek!
Guest User
Deluxe Room (2 Beds)
Stayed in Jul 2024
Family
14 review
4.5/5
Great
Posted on Aug 19, 2024
It is about 100 meters away from the north gate of Dukezong Ancient City. The location is very convenient. The facilities are good overall. The space is a bit small. The breakfast is a buffet. Many hotel guests eat in the lobby on the underground first floor. It is quite satisfactory.
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to leave a review for us. We regret that you were not satisfied because of our problems. We are very sorry! Hope we can meet again! Finally, I wish you and your family good health and all the best, Tashi Delek!