Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch)

Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch) Reviews

Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch)

No.1 Shika Road, Shangri-La, Yunnan, ChinaView Hotel Details
Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch)
Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch)Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch)Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch)
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Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch) Guest Reviews

4.7/5
Outstanding
400 review
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All reviews(400)
Positive reviews(387)
Reviews with photos/video(191)
Friendly staff(169)
Loved the view(65)
Relaxing hot springs(38)
Large rooms(25)
Tasty food(23)
Close to airport(11)
Perfect for kids(9)
Well designed(9)
Negative reviews(13)
Adrian
Deluxe Family Room (Floor Heating)
Stayed in Feb 2025
Family
7 review
5.0/5
Outstanding
Posted on Mar 12, 2025
Really love the hotspring at the rooftop! 👍🏻👍🏻👍🏻 The hotel room is comfortable & they provide free drop-off to the railway station too! They also have very good laundry machine! Highly recommended! 👍🏻👍🏻👍🏻
farah rosidi
Deluxe Double Room (With Floor Heating)
Stayed in Dec 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 17, 2025
We got free pickup from railway station provide by the hotel... The room view amazing... definitely will come back again...
Guezou
Boutique Room (2 Beds) (Floor Heating)
Stayed in Nov 2024
Solo travelers
12 review
4.0/5
Very Good
Posted on Dec 13, 2024
Cosy room and nice outside hot spring ! A bit far from the city, you’ll have to take taxi every time.
Guest User
Snow Mountain Panorama Hot Spring Room (Floor Heating)
Stayed in Aug 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Sep 21, 2024
10 minutes drive from Shangri La train station. Really amazed with the view from the room, mountain, prairie and blue sky right in front of us!
Druid
Boutique Room (2 Beds) (Floor Heating)
Stayed in Jul 2024
Couples
20 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Super stay! Really welcoming host, offered free drinks, local information, and even a late check-out. Surrounding area is beautiful and peaceful. Within the room, the amenities we're great including an electric heating blanket, a/c, and a Japanese style electric toilet. Within the hotel there is a restaurant, pool table, and swimming area with a great view. Highly recommend.
小朱XinXin
Boutique Room (2 Beds) (Floor Heating)
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 25, 2024
The hotel is very strategically located at one of the most scenic area of NapaSea, and is very clean, well kept. The counter service is great too, they even upgraded our rooms to a bigger, scenic room for free!!! And, they provided free shuttle service from the railway station (or can claim back from them by showing the bill). The room itself, has heating service, oxygen supply, and is super roomy and clean. A thumbs up for them!!! ---Traveller from: Malaysia 酒店位置很好，前台帅哥小哥哥还帮我们免费升级了更大更美的房间，行李也是帮我们抬上楼下楼的。丝滑入住！！！打车去古城也不难，因为选择住这里就是风景实在是太美了！！！酒店外就是石卡路，还有遍野的小花、草原、蓝天白云、牛羊成群。性价比高，服务好，前台小哥哥小姐姐都很好。非常值得推荐的一家！！！
6/7
Kean Siong Lee
Deluxe Double Room (With Floor Heating)
Stayed in Aug 2024
Couples
8 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Great scenery, quiet ambience, free upgrade room upon checkin. Owner is friendly and help us to arrange pickup for tour and also recommend us nice restaurant. We also got reimbursement for taxi fares from railway station.
Jamilah, Malaysia
Deluxe Family Room (Floor Heating)
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 14, 2024
We really enjoyed our 2nights stay at the hotel. We were picked up by Mr.Zhou at 830am from the airport and brought us for short tour to the stupa. We are grateful for an early checkin at 930am. Mr Zhou continue to arrange for tours fulfilling our requests. Highly recommended hotel anytime.
Icecy
Boutique Room (2 Beds) (Floor Heating)
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 13, 2024
The service was very good, and our stay was so relaxing. I really like the amenities and services. The hotel owner always took care of us by texting wechat to ask what we want. The room was clean and spacious. This is the nice place to stay in Shangri La!
Soh Jinghan
Snow Mountain Panorama Hot Spring Room (Floor Heating)
Stayed in Jul 2024
Travel with friends
9 review
1.2/5
Posted on Sep 12, 2024
The room was so dirty and smelly. The water in the pool not even filled and there was algae infestation on the wall. We were shocked when we arrived and immediately cancelled the booking and booked another hotel. The hotel messaged us that they would able to refund 50% for us but when we requested, they rejected our request.
Response from Property: After occupying the room for one month, you check out. I tried my best to check out. The room was too dirty and smelly. It was totally unfounded. It was a pity that the platform could not implement and delete such comments. You said something totally unfounded and you have no sincerity at all. We can tell what you are going to do by checking the surveillance video. I will not comment on your behavior any further. This room type is still the flagship room type of our hotel. It is so popular and has so many good reviews. Is it because you are smart? Popular hotels have all kinds of customers, and we don’t want to comment too much.
Stella Agatha Widjaja
Deluxe Family Room (Floor Heating)
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Despite the language barrier, the owner and other staff tried their best to communicate with us. It was very convenient that they gave us a ride to the hotel. They also helped us hire a one-day driver. Thank you!
Sue Yin
Boutique Room (2 Beds) (Floor Heating)
Stayed in Apr 2024
Couples
4 review
2.2/5
Posted on May 22, 2024
For the price I paid, it was well below my expectations. The hotel is not well maintained. The pool was not opened. Hygiene of the bathroom can be improved. Breakfast was a big disappointment. Toast without any jam or butter. Plain porridge served with hard boiled eggs and stir fry vegetables. The management need to seriously look into th problems highlighted.
Response from Property: Dear guests, we have the following reply to your question. Our hot springs are open 24 hours a day. Due to the large temperature difference in Shangri La, we have covered with thermal insulation cloth that can be opened at any time. The type of breakfast is the most in Shangri La boutique hotel, with six hot dishes, Congee, corn, sweet potatoes, baked bread and hot milk, and jam taken on the stage. We have carried out a comprehensive cleaning and optimization of details to address hygiene issues. We wish you a happy life
Guest User
Snow Mountain Panorama Hot Spring Room (Floor Heating)
Stayed in Mar 2023
Couples
9 review
4.7/5
Amazing
Posted on Apr 22, 2023
We were searching for a nice spa place in Shangri-la. I have no doubt that this is the best one. Amazing views to the snow mountain from the top spa (available for all) and a very nice private spa as well. Not only did we get a nice spa experience, the host but drove us to a path to overview the city plus also offered us special help to go for a hike the next day to a beautiful location that will be forever imprinted in our minds. Thank you so much!
Fang Yu
Snow Mountain Panorama Hot Spring Room (Floor Heating)
Stayed in Jun 2023
Family
3 review
4.2/5
Very Good
Posted on Jul 18, 2023
A pleasant surprise, the hotel is managed by generous and well mannered boss. I would recommend this place if you are staying around the area.
Guest User
Romantic Room (Double Bed)
Stayed in Feb 2025
Solo travelers
3 review
5.0/5
Outstanding
Posted on Mar 12, 2025
The boss upgraded the room type. The original room type was also great. The public area can see the Shika Snow Mountain. It is very quiet and the service is very proactive. There is also a bar downstairs and ordering service is provided.
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