Guest User
December 7, 2024
This time I booked this homestay, and it was the worst experience: the room, the counter, and the window were all dusty, and they turned black when wiped with a white cloth, as shown in the picture below⬇️. You need to clean up after you check in; you don't provide drinking water or bottled water, so you should at least give guests a clean kettle for boiling water. The yellow and rusty kettle is shown in the picture below⬇️. You can't even look at it and ask people to use it? I reported it to the store, but I couldn't get any effective solution. I always said: If you are not satisfied, you can check out and get a refund! ! ! I would like to ask the store, I told you that we want to check in after dinner, and we are dragging the elderly and children. When we check in, the problems are not solved in time, and the problems I raised with you are the most basic services for hygiene issues, which your store should provide and ensure in place! Not only did you not do anything, but you drove us away. Where can we stay with the elderly and children at night? ! You also know that you are in the service industry, but you did not provide any service, and you don't even have the basic morality of being a human being! There was no response to your feedback about the dirty room. No one came to clean the room, nor did they help replace the kettle. The problems were not properly solved! Your service concept and service attitude need to be improved!!!
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