Novotel Shanghai Hongqiao exhibition center hotel Reviews
Novotel Shanghai Hongqiao exhibition center hotel
Area 01A-2, B1F & Area A, 1F, No.669 Jinguang Road, Minhang District, Shanghai, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Novotel Shanghai Hongqiao exhibition center hotel Guest Reviews
4.5/5
Good
1577 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(1577)
Positive reviews(1490)
Reviews with photos/video(269)
Friendly front desk staff(209)
Delicious breakfast(132)
Quiet & comfortable(99)
Perfect for business trips(57)
Well designed(39)
Close to airport(25)
Awesome gym(19)
Easy to call taxis(9)
Negative reviews(87)
GMac
Cartoon Family Friendly Room (Double Bed)
Stayed in Nov 2024
Family
86 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Wonderful family room. They set up a little kiddy tent and Lego set in the room!
Response from Property: We appreciate your great comment and wait for your next stay!
YUE RU
Zero Pressure Sleeping Room
Stayed in May 2024
Couples
34 review
3.0/5
Posted on Jun 3, 2024
Good location nearby hongqiao airport international 4*hotel but customer service like local boutique hotel what a terrible customer service.
Response from Property: Dear guest, thank you very much for taking the time to share your stay experience at the hotel. We apologize for the issues you encountered during your stay and have communicated with the relevant departments to thoroughly investigate the situation. The hotel will provide further training and ensure that similar problems do not occur. We will continuously strive to improve every detail and look forward to your next visit
AndyS9781
Zero Pressure Sleeping Room
Stayed in Nov 2024
Solo travelers
10 review
3.7/5
Posted on Jan 10, 2025
Love the gym. Most important features for me!
Rooms are pretty good.
Response from Property: Thank you for your comment,but in china we give “5”points for nice stays
Sahal Hashim
Zero Pressure Sleeping Room
Stayed in Aug 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Oct 4, 2024
I had a comfortable stay at Novotel Hotel in Shanghai during my business trip. The rooms were spacious, clean, and well-equipped. The staff were professional and helpful, ensuring a smooth check-in and check-out experience. The hotel's location is convenient, close to public transport and key business areas. Overall, it's a great choice for both business and leisure travelers.
Response from Property: Dear guest:we appreciate your comments and we will try our best to do better in future!
arati bhatta
Zero Pressure Sleeping Room
Stayed in Sep 2024
Business travelers
19 review
2.7/5
Posted on Oct 21, 2024
It was ok, but i didnot like this one as that much as NOVOTEL in suzhou SIP.
Response from Property: Dear guest: we appreciate your comments and wish we could do better to make your next stay satisfied
Lilija
Gaming Double Bed Room [RTX3070 + 32-inch 2K165Hz]
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The hotel was clean and breakfast was good. Rooms are pretty nice too.
Response from Property: Thank you for your high praise. Your satisfaction is our greatest encouragement. We are honored that our service has received such high praise from you. We will continue to maintain this enthusiasm and sincerely serve our guests! welcome next time!
Lokman Idris
Standard Twin Bed Room
Stayed in Jun 2024
Travel with friends
18 review
1.7/5
Posted on Jul 17, 2024
The price is expensive compare it with the room they gave it to us and also we called them about the swimming pool before we book the hotel. And when we came after booking they told us is not allowed to swim 😂
Response from Property: Dear guest, thank you very much for taking the time to share your stay experience at the hotel. We apologize for the issues you encountered during your stay. It is possible that you inquired about the hotel's swimming pool before your call. At that time, the pool was operating normally. Our swimming pool was closed for a period of time on July 6th due to some reasons, and we apologize for any inconvenience caused. Currently, the pool is open normally from 1pm to 8pm. If you still have the opportunity to stay at the hotel, we will upgrade your room type for free and offer you afternoon tea as a gesture of our apology. We hope to have more communication and exchange with you, and give us more valuable suggestions. We will meticulously provide every service step and not disappoint your high expectations for the hotel!
Philipose
Standard Twin Bed Room
Stayed in May 2024
Business travelers
8 review
1.2/5
Posted on Jun 21, 2024
The Hotel is far from the Subway station.
Not easy to get taxis.
No restaurants around.
The staff is not helpful.
Interior of yhe hotel looks weird.
Response from Property: Dear guest, first of all, thank you for choosing to stay at the Novotel Shanghai Hongqiao Convention and Exhibition Hotel and taking the time to give your feedback amidst your busy schedule. The hotel is only 15 minutes away from Hongqiao Airport and railway station, about 2 kilometers away from Panlong Road subway station on Line 17, and about 3.4 kilometers away from Xujingdong and National Convention and Exhibition Center on Line 2. Although the location is not very close, it is very convenient to take a taxi at the hotel. There is Fengshang International Shopping Mall 800 meters near the hotel, which provides all kinds of food, drink, and entertainment. We apologize for not being able to meet your satisfaction with this stay. I hope to have the opportunity to have more communication and exchange with you, and provide us with more valuable suggestions. We will do every service step meticulously and not disappoint the high expectations you have for the hotel!
Rurubudongmingxinjianxing
Zero Pressure Sleeping Room
Stayed in Aug 2024
Couples
70 review
4.0/5
Very Good
Posted on Dec 2, 2024
Good hotel like it very much will be back again for future thank you.
Response from Property: Thank you for your comments and we hope we could get a “5” points on your next arrival
Temsiri
Zero Pressure Sleeping Room
Stayed in Jun 2024
Business travelers
6 review
3.5/5
Posted on Jul 23, 2024
Clean, Far from everything. You have to rent a car to go to another restaurant.
Response from Property: Dear guest, hello. First of all, thank you very much for choosing to stay at our hotel and sharing your review. However, we are sorry to see that your experience during this stay was not very satisfactory. We have noticed that you have reported the issue of the restaurant being far away. You can order food at our hotel, and the Chinese restaurant is open until 9pm. After 9pm, you can order barbecue. The Xinjiang barbecue at our hotel is still very good. If you have the opportunity, you can come and try it. There is also Fengshang International Plaza about 700 meters away from the hotel, where there are many restaurants for you to choose from. We hope to have the opportunity to serve you again next time. Looking forward to your stay!
Martin Graham
Zero Pressure Sleeping Room
Stayed in Apr 2024
Business travelers
20 review
2.7/5
Posted on May 26, 2024
The hotel is far from the city centre but was conveniently located for my business. The rooms are basic and a little worn around the edges but clean and well appointed enough for business trips.
On the first night I visited the gym which was well appointed but unloved. On the second day the gym was unfortunately closed without reason.
Response from Property: Dear guest: Hello! First of all, thank you for staying at the Novotel Shanghai Hongqiao Convention and Exhibition Hotel. We also appreciate your overall evaluation and personal feelings about the hotel. Unfortunately, we did not receive your full five point review this time, which indicates that there are still some areas that we need to improve and enhance. In the days to come, we will continuously provide perfect detail services, wholeheartedly putting customers at the center. I believe that through our efforts in the near future, we can once again bring you a different feeling and experience. Looking forward to your arrival again!
Liz_
Zero Pressure Sleeping Room
Stayed in Apr 2024
Solo travelers
9 review
3.5/5
Posted on May 10, 2024
Hotel was clean and the staff was very helpful. The hotel was located a bit far from the main attractions etc. However one can make use of public transport. There’s a busy station right outside the hotel.
Response from Property: Dear guest: Hello! First of all, thank you for staying at the Novotel Shanghai Hongqiao Convention and Exhibition Hotel. We also appreciate your overall evaluation and personal feelings about the hotel. Unfortunately, we did not receive your full five point review this time, which indicates that there are still some areas that we need to improve and enhance. In the days to come, we will continuously provide perfect detail services, wholeheartedly putting customers at the center. I believe that through our efforts in the near future, we can once again bring you a different feeling and experience. Looking forward to your arrival again!
xchu
Zero Pressure Sleeping Room
Stayed in Apr 2024
Solo travelers
3 review
2.7/5
Posted on May 19, 2024
The room was smelling the cigarette and not well maintained … i wouldn’t come here for sure.
Response from Property: Dear guest: Hello! First of all, thank you for staying at the Novotel Shanghai Hongqiao Convention and Exhibition Hotel. We also appreciate your overall evaluation and personal feelings about the hotel. Unfortunately, we did not receive your full five point review this time, which indicates that there are still some areas that we need to improve and enhance. In the days to come, we will continuously provide perfect detail services, wholeheartedly putting customers at the center. I believe that through our efforts in the near future, we can once again bring you a different feeling and experience. Looking forward to your arrival again!
Guest User
Superior Queen Bed Room
Stayed in Mar 2024
Business travelers
1 review
2.7/5
Posted on Apr 28, 2024
The hotel looks poor, very dirty halls, dining and rooms. Breakfast premises looks untidy and food quality very poor.
They`d better charge for more and offer a good breakfast.
Response from Property: Dear guest: Hello! First of all, thank you for staying at the Novotel Shanghai Hongqiao Convention and Exhibition Hotel. We also appreciate your overall evaluation and personal feelings about the hotel. Unfortunately, we did not receive your full five point review this time, which indicates that there are still some areas that we need to improve and enhance. In the days to come, we will continuously provide perfect detail services, wholeheartedly putting customers at the center. I believe that through our efforts in the near future, we can once again bring you a different feeling and experience. Looking forward to your arrival again!
T-travels
Zero Pressure Sleeping Room
Stayed in Apr 2024
Solo travelers
44 review
4.2/5
Very Good
Posted on Jul 16, 2024
Walking distance to good food with a restaurant on site as well. Good WiFi and breakfast.
Response from Property: Dear guest: Thank you for staying at the hotel and sharing. We are glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the sense of happiness that this journey has brought to you. This is what our service providers have always pursued and will become the driving force for us to continue to work hard and make progress. Unfortunately, we did not receive your five-star rating this time, which indicates that we still need to improve and strengthen in some areas. In the days to come, we will continue to provide comprehensive detail services and wholeheartedly put our customers at the center. I believe that through our efforts in the near future, we can once again bring you a different feeling and experience. Looking forward to your return!