Holiday Inn Express Shanghai Zhenping Reviews

Response from Property: Dear guest, Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we strive to provide the best possible experience for every guest.Our hotel's strategic position at the intersection of Zhongshan North Road and Zhenping Road in Putuo District, with easy access to Metro Lines 3, 4, and 7 (Zhenping Road Station), indeed makes getting around the city a breeze. We sincerely hope to have the pleasure of welcoming you back soon when you visit this beautiful city again. Warm regards, IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we strive to provide the best possible experience for every guest. Our hotel's strategic position at the intersection of Zhongshan North Road and Zhenping Road in Putuo District, with easy access to Metro Lines 3, 4, and 7 (Zhenping Road Station), indeed makes getting around the city a breeze. We sincerely hope to have the pleasure of welcoming you back soon when you visit this beautiful city again. Warm regards, IHG Social Listening Team

Response from Property: Dear GuestThank you very much for your positive feedback! We're glad to hear that our location near the subway makes it easy for you to get around. We have chosen an excellent location, next to the exit of subway lines 3, 4 and 7 (Zhenping Road Station), so travelling is very convenient. It's wonderful that you found the area not only uncrowded but also convenient, with many shops, restaurants and street food to enjoy in comfort. We strive to make your stay as enjoyable as possible and it's great to know that we have succeeded in making you feel at home. We look forward to welcoming you back soon!IHG Social Listening Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We truly appreciate your input and are glad to hear that you found the hotel's location to be so convenient, especially with its proximity to the metro station. However, we are truly sorry to hear that the basic amenities in the room did not meet your expectations. We sincerely apologize for any inconvenience this may have caused.Rest assured, your experience is important to us, and we are committed to making improvements. In our future plans, we will be focusing on enhancing the facilities in our guest rooms to ensure a more comfortable and enjoyable stay for all our guests.We hope to have the opportunity to welcome you back and show you the improvements we have made. Thank you once again for your understanding and support. We look forward to the chance to provide you with a better experience next time.Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your kind words! We're thrilled that you found our hotel's location convenient, just a stone's throw away from the MRT Station. It's great to hear that our friendly staff and spacious, clean rooms made your stay enjoyable. We're glad you had a nice experience and hope to see you again soon!Best regards,IHG Social Listening Team

Response from Property: Dear Guest, Thank you so much for your kind words and positive feedback! We are delighted to hear that you had a great stay with us. Your appreciation of the excellent service provided by our receptionist means a lot to us. We are also delighted to hear that you found your room clean and comfortable. Your satisfaction is our top priority and we strive to provide a pleasant and memorable experience for every guest.We hope to see you again in the future. Have a safe journey and best wishes!Kind regards, IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your feedback. We will take your comments into consideration and strive to improve our services and offerings to better meet your expectations.We hope to have the opportunity to welcome you back and show you the improvements we make.Best regards,IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with our service. Our hotel's strategic position at the intersection of Zhongshan North Road and Zhenping Road in Putuo District, with easy access to Metro Lines 3, 4, and 7 (Zhenping Road Station), indeed makes getting around the city a breeze. We sincerely hope to have the pleasure of welcoming you back soon when you visit this beautiful city again. Warm regards, IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we strive to provide the best possible experience for every guest. Our hotel's strategic position at the intersection of Zhongshan North Road and Zhenping Road in Putuo District, with easy access to Metro Lines 3, 4, and 7 (Zhenping Road Station), indeed makes getting around the city a breeze. We sincerely hope to have the pleasure of welcoming you back soon when you visit this beautiful city again. Warm regards, IHG Social Listening Team

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for providing us with your feedback and rating. I am pleased to hear that you are satisfied with our hotel's location, staff service and language communication. We attach great importance to the issue of breakfast and will strengthen the management and improvement. We will look into the issue of insufficient and untimely replenishment of dishes you mentioned as soon as possible and take measures to improve it, ensuring that guests have a better and more varied choice when enjoying breakfast. Thank you again for your feedback and assistance. Given the opportunity, we look forward to providing you with an even better service and accommodation experience. IHG Social Listening Team

Response from Property: Dear Guest, Thank you for staying with us. We are pleased to hear that you liked the hotel rooms, location and breakfast. We sincerely apologise for the issue regarding the enforcement of the no smoking policy and the unpleasant odour in the room. This is a matter we take seriously and we will take immediate steps to improve. We will increase our monitoring and ensure stricter enforcement to provide a fresh and pleasant environment for all our guests. We look forward to serving you again and showing you our improvements. Have a great day! IHG Social Listening Team

Response from Property: Dear GuestThank you for your wonderful review! We're delighted to hear that you found our location at Zhen Ping Station Exit 7 convenient. Your satisfaction with our prime location is music to our ears, as it's always our goal to provide our guests with easy access to everything they need.We're also delighted that our receptionists made a positive impression on you, that they were able to assist you and arrange a room on a higher floor to enhance your stay - your feedback is incredibly valuable to us and we're delighted that you enjoyed your experience. We look forward to welcoming you back soon and providing you with even more memorable moments. Thanks again and all the best!Kind regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your feedback. We apologise for not meeting your expectations regarding the variety of western food at breakfast. We strive to provide a varied and satisfying dining experience and your comments are valuable to us.We are committed to improving our breakfast offerings to include a wider range of Western options. According to industry research, improving breakfast variety is key to increasing guest satisfaction. We are considering introducing more western style dishes to meet our guests' preferences.We appreciate your understanding and look forward to serving you better with an enhanced breakfast experience in the future.Yours sincerely,IHG Social Listening Team

Response from Property: Dear Guest, Thank you for staying with us and sharing a satisfactory stopover experience with us. We will endeavour to provide you with warm greetings, careful inquiries, patient answers, attentive service and professional efficiency, which are all duties. The hotel is located at the exit of subway lines 3, 4 and 7 (Zhenping Road Station). You can take subway line 3, 4 and 7 to reach Jing'an Temple, Xujiahui, National Convention and Exhibition Center and Shanghai Exhibition Center. We look forward to serving you again in the near future. Yours sincerely. IHG Social Listening Team