I cancelled the hotel order because of flight delay and couldn't reach the destination. I called the front desk to explain the situation. The front desk staff had a very bad attitude and said, "I can't cancel it. The money will be deducted according to the actual situation" and hung up the phone. I called n times later but no one answered the phone. I reported it to the platform many times and planned to accept it after being cheated once. Unexpectedly, after a while, I saw the order again showing that I had checked in (I stated that I didn't check in myself, but the merchant did it maliciously). I reported the merchant's behavior to the platform again, and the platform solved it the next day and only refunded 40. Although the money was not much, I despised the merchant's attitude. 👎, I couldn't find anyone for special reasons and communicated in advance. Other friends who have just arrived in Shanghai should take a look. They would rather spend more money than stay in this black-hearted hotel
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