Sheraton Shanghai Pudong Residences

Let's talk about the hardware first: 1. The room facilities are old, which is completely consistent with the star rating and room rate. 2. The shower is broken, and the shower head cannot be used normally, so it can only be handheld. 3. The door can only be closed, and the door lock is broken, so it cannot be locked from the inside (imagine the panic of the night) 4. The door of the wardrobe cannot be closed tightly, so the light in the wardrobe is always on, causing the light to be on all night. What's even more speechless is that the manager of the room management department communicated with the problem the next day and promised to feedback it as soon as possible, but there has been no reply. Such a working attitude towards customers and handling complaints is really inconsistent with the name and charges of the hotel! I will never stay again! Remind other consumers to choose carefully!

The hotel has a good location and convenient transportation

The facilities are relatively old, but the hygiene is good. The young service staff are very friendly and will take the initiative to help carry the luggage to the room, which is nice!

I have stayed here several times. This time my mother left her phone in the hotel and called the hotel to ask for help to find it. After several calls, it took more than an hour for them to tell me that they had left it at the front desk. They said they would find it and give me feedback. They only told me after I called to ask. I went back to the hotel from the station to get it. When I got to the front desk, the front desk didn't know where it was for a long time. I had to call the hotel to ask the front desk manager to give it to me. In the past, the overall check-in was 5 points and I felt that everything was pretty good. This time it was really because of the handling of the phone. First of all, I thank them for returning the money, but it took another hour to find a phone without feedback. The old lady is old and has a small heart. If the phone is thousands of dollars, she would feel distressed if it was really lost. So I can only say that the service responsibility of some hotel staff I met on this trip is really average. It is also possible that the waiters I met before were very nice. Anyway, a slightly fat boy handled various procedures and helped me reserve a quiet room in the previous few times. I still have to suggest that the hotel should have a unified standard for overall employee training

The house facilities are complete and sanitary, the service is thoughtful and enthusiastic, very satisfied!