Hotel Santika BSD City-Serpong

Hotel Santika BSD City-Serpong Reviews

Hotel Santika BSD City-Serpong

Teraskota Entertainment Center, CBD Lot, Jl. Pahlawan Seribu VII B, Lengkong Gudang, Kec. Serpong, Kota Tangerang Selatan, Lengkong Gudang, Serpong, South Tangerang City, Banten, 15321, IndonesiaView Hotel Details
Hotel Santika BSD City-Serpong
Hotel Santika BSD City-SerpongHotel Santika BSD City-SerpongHotel Santika BSD City-Serpong
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Hotel Santika BSD City-Serpong Guest Reviews

4.3/5
Very Good
46 review
Verified reviews
Location4.6
Amenities4.1
Service4.4
Cleanliness4.2
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All reviews(46)
Positive reviews(46)
Reviews with photos/video(7)
Awesome stay(7)
Friendly owner(6)
Near shopping area(6)
Convenient for shopping(6)
Yung_
Superior Queen Room
Stayed in Oct 2024
Solo travelers
3 review
3.2/5
Posted on Nov 14, 2024
The location is strategically connected to Teraskota so it's not too boring, the room is clean, I'm just a bit doubtful whether the bed sheet is changed for each new guest because it has a strange smell, the room also needs a freshener, the sound of outside vehicles really penetrates the room, the sound of the AC is also quite disturbing, the staff is friendly and helpful.
6/8
Response from Property: Dear Mr. Yung,Warm greetings from Hotel Santika BSD City – Serpong.We thank you and really appreciate you being willing to review your memorable experience on CTrip Review while staying at our hotel.We are happy to hear that you had a good experience while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, friendliness of staff, and food for all visitors to Hotel Santika BSD City.We look forward to welcoming you again in the near future at the opportunity to visit BSD City in the future. We will ensure that when we return to visit the hotel we will have a memorable experience.Best regards,Fay HajriGeneral Manager
Wfredt
Superior Queen Room
Stayed in Sep 2024
Business travelers
9 review
3.7/5
Posted on Dec 30, 2024
The hotel stay was ok, the hotel is a little jaded and during the stay the room besides was making lots of noises till 4am.. have to go down to the reception to get them to assist. Didnt have good rest there. Reception during that time wasnt that friendly or shown any concerns. Overall still giving a good rating since the day reception staff were good and friendly.
Anonymous User
Superior Queen Room
Stayed in Jun 2024
Solo travelers
38 review
4.0/5
Very Good
Posted on Aug 10, 2024
My recent stay at Hotel Santika BSD City in Serpong was a delightful experience that combined comfort, convenience, and friendly service in the bustling heart of Tangerang’s Central Business District.
Response from Property: Dear Mr./Ms.Warm greetings from Hotel Santika BSD City – Serpong.We thank you and really appreciate you being willing to review your memorable experience on Google Review while staying at our hotel.We are happy to hear that you had a good experience while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, friendliness of staff, and food for all visitors to Hotel Santika BSD City.We look forward to welcoming you again in the near future at the opportunity to visit BSD City in the future. We will ensure that when we return to visit the hotel we will have a memorable experience.Best regards,Ricky RimbawanGeneral Manager
Guest User
Superior Queen Room
Stayed in Sep 2024
Business travelers
24 review
4.0/5
Very Good
Posted on Dec 15, 2024
nice location,good facilities,but room is a bit small
Response from Property: Dear Our Valued Guest,Warm greetings from Hotel Santika BSD City – Serpong.We thank you and really appreciate you being willing to review your memorable experience on CTrip Review while staying at our hotel.We are happy to hear that you had a good experience while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, friendliness of staff, and food for all visitors to Hotel Santika BSD City.We look forward to welcoming you again in the near future at the opportunity to visit BSD City in the future. We will ensure that when we return to visit the hotel we will have a memorable experience.Best regards,Fay HajriGeneral Manager
Cut Rika
Superior Twin Room
Stayed in Nov 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Nice place and good food
Response from Property: Dear Ms. Cut Rika,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for rating us and do the review our Hotel in Ctrip from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Fay HajriGeneral Manager
Francis Xavier Nam
Superior Twin Room
Stayed in Apr 2023
Family
3 review
3.2/5
Posted on May 15, 2023
Location was good beside TerasKota mall. Room was small for an entry room. Surprisingly there os only one socket to charge handphone. The other socket is in the bathroom. Breakfast was okay. Service was average.
Dika555
Superior Queen Room
Stayed in Jan 2024
Business travelers
65 review
3.5/5
Posted on Apr 23, 2024
Breakfast not tasty at all and cold
Response from Property: Dear. Sir/Madam Warm greetings from Hotel Santika BSD City – Serpong. We thank you and really appreciate you being willing to review your memorable experience on Trip.com review during your visit to our Hotel. We are happy to hear that you had a good experience while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, friendliness of staff, and food for all visitors to Hotel Santika BSD City. We look forward to welcoming you again in the near future at the opportunity to visit BSD City in the future. We will ensure that when we return to visit the hotel we will have a memorable experience. Sincerely, Ricky Rimbawan General Manager
wahyudin2281
Superior Queen Room
Stayed in Feb 2023
Business travelers
15 review
4.5/5
Great
Posted on Mar 22, 2023
Location is great just beside the mall. The only concern is parking fee which is not convinient for the taxi since they have to paid when they pick up customer from the hotel. Some online taxi not willing to pick up and it makes the waiting time so long
Response from Property: Dear Our Valued GuestWarmest greeting from Hotel Santika BSD City – Serpong.We thank you and really appreciate being willing to review your experience on Google review while staying at our hotel.We apologize for the inconvenience you experienced while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika BSD City.We look forward to welcoming you back in the near future for the opportunity to visit BSD City in the future. And ensure that when you return to visit our hotel, you will get a memorable experience.Best regards,Wanda Arief MahmudGeneral manager
ferry
Superior Twin Room
Stayed in Jan 2023
Business travelers
13 review
3.7/5
Posted on Mar 11, 2023
Goods
Response from Property: Dear Mr. Ferry T,,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for writing us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us.We are happy to look forward to welcoming you back with us.Best Regards,Wanda Arief MahmudGeneral Manager
Armaini
Superior Queen Room
Stayed in Apr 2024
Business travelers
1 review
4.2/5
Very Good
Posted on May 29, 2024
very enjoyfull
Response from Property: Dear Mr./Ms. Armaini,Warm greetings from Hotel Santika BSD City – Serpong.We thank you and really appreciate you being willing to review your memorable experience on Google Review while staying at our hotel.We are happy to hear that you had a good experience while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, friendliness of staff, and food for all visitors to Hotel Santika BSD City.We look forward to welcoming you again in the near future at the opportunity to visit BSD City in the future. We will ensure that when we return to visit the hotel we will have a memorable experience.Best regards,Ricky RimbawanGeneral Manager
Guest User
Superior Queen Room
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Dec 10, 2024
Bagus
Response from Property: Dear Our Valued Guest,Warm greetings from Hotel Santika BSD City – Serpong.We thank you and really appreciate you being willing to review your memorable experience on CTrip Review while staying at our hotel.We are happy to hear that you had a good experience while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, friendliness of staff, and food for all visitors to Hotel Santika BSD City.We look forward to welcoming you again in the near future at the opportunity to visit BSD City in the future. We will ensure that when we return to visit the hotel we will have a memorable experience.Best regards,Fay HajriGeneral Manager
Guest User
Superior Double Room
Stayed in Sep 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Jan 9, 2024
All great
Aps Nadia
Superior Queen Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Child-friendly employees & quick to respond when we need help. Clean rooms, good facilities, complete (there is a hairdryer). Comfortable restaurant (there is a playground). Many choices of breakfast menu, all delicious (there are apem & waffles). My 15-month-old son had chicken porridge with soto soup for breakfast, papaya & melon slices. The hotel lobby has an aesthetic photo spot. Direct access to the Mall, staycation feels more enjoyable, no need to bring snacks from home, there is a supermarket & many alternative choices of places to eat. Getting on and off online vehicles is safe, for example in rainy conditions, no need to worry about getting wet (can be from in front of the hotel or in front of Teraskota Mall).
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Leo1406
Superior Queen Room
Stayed in Oct 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Nov 12, 2024
Chain hotel, relatively standardized management, backed by a shopping mall, convenient for shopping. Unfortunately, the water heater in the room I stayed in did not work well
Original TextTranslated by Google
Response from Property: Dear Mr. Leo,Warm greetings from Hotel Santika BSD City – Serpong.We thank you and really appreciate you being willing to review your memorable experience on CTrip Review while staying at our hotel.We are happy to hear that you had a good experience while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, friendliness of staff, and food for all visitors to Hotel Santika BSD City.We look forward to welcoming you again in the near future at the opportunity to visit BSD City in the future. We will ensure that when we return to visit the hotel we will have a memorable experience.Best regards,Fay HajriGeneral Manager
Guest User
Superior Queen Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 24, 2025
Comfortable, close to the mall, suitable for taking the family on holiday
Original TextTranslated by Google