Ibis Styles Sepang KLIA

Ibis Styles Sepang KLIA Reviews

Ibis Styles Sepang KLIA

Jalan KLIA 1/60, Sepang, Selangor, 64000, MalaysiaSee Hotel Details
Ibis Styles Sepang KLIA
Ibis Styles Sepang KLIAIbis Styles Sepang KLIAIbis Styles Sepang KLIA
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1 night

Guest Reviews

8.7/10
Very Good
627 review
Verified reviews
Location8.8
Amenities8.4
Service8.6
Cleanliness8.8
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All reviews(627)
Positive reviews(572)
Reviews with photos/video(138)
Close to airport(157)
Easy to get around(126)
Convenient location(120)
Offers pick-up/drop-offs(116)
Great swimming pool(102)
Average sound insulation(35)
Perfect for business trips(21)
Tasty food(18)
Negative reviews(55)
Guest User
Standard Room With 2 Single Beds
Stayed in Jun 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on Jul 17, 2025
The fantastic: the room was clean and it smelled nice. The pool was beautiful and even when there were a lot of people, it didn't feel crowded. The alacarte menu was delicious, and the cocktails were wonderful.. The shuttle starts at 5am, which is perfect for early flights. And the service!! AMAZING!! They checked me in a bit early and were really responsive to any issues. The OK: I had the dinner buffet...it was OK. The food was bland and seemed a bit dried out. Anyway, there was enough fresh fruit and once there was a crowd and the food started being refreshed, it got better. Overall, it was OK.
Response from Property: Dear Guest,Thank you for taking the time to share your experience at ibis Styles Sepang KLIA. We are delighted to hear that you enjoyed the cleanliness of your room, the beauty of our pool, and the quality of our a la carte menu and cocktails. It is wonderful to know that our shuttle service met your early travel needs and that our team provided you with exceptional service during your stay.We appreciate your feedback regarding the dinner buffet. While we are glad you found some items satisfactory, we acknowledge your concerns about the food quality. Your comments will be noted as we strive to enhance our offerings for future guests.Sincerely, Jason Ngan-General ManagerThank you once again for your kind words and constructive feedback. We look forward to welcoming you back soon.
Siphesihle Mtsetfwa
Standard Room With 2 Single Beds
Stayed in Jun 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jul 13, 2025
It was a great experience and will definitely be coming back. The food was top of the range, rooms very specious and clean. It went beyond expectations and the staff is very friendly and welcoming.
Response from Property: Dear Siphesihle Mtsetfwa,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our spacious rooms, top-quality food, and friendly service. It is our pleasure to exceed your expectations. We look forward to welcoming you back soon!Sincerely, Jason Ngan-General Manager
Julie-Anne
Standard Queen Room
Stayed in May 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jun 12, 2025
Such nice people, very caring and assisted with all my needs. Seems a lovely morale between all the staff giving a good vibe. Friendly and hospitable. Yummy breakfast. Delicious food. The swimming pool is wonderful. Peaceful and pleasant. The shuttle bus to and from the airport is great.
Response from Property: Dear Julie-Anne,Thank you for your kind words and positive feedback. We are delighted to hear that you appreciated our staff's hospitality, the breakfast, and the amenities we offer. Your satisfaction is our priority, and we look forward to welcoming you back soon.Sincerely, Jason Ngan-General Manager
Guest User
Standard Room With 2 Single Beds
Stayed in Apr 2025
Business traveler
3 review
10/10
Outstanding
Posted on May 19, 2025
This was an absolute ideal hotel for me as I was travelling from London UK and then to Bali and wanted to break up the journey.  The modern room was exceptionally comfortable with a terrific shower - because of great water pressure. The modern bathroom, the tastefully decorated room and a really comfortable bed was exactly what I needed for a lovely nights stay.  I also enjoyed the breakfast the next day which I paid for as an additional charge and I’m happy to recommend to others.  I am actually a hotel owner myself and what ultimately makes a hotel stand out is it staff and for that reason I have given the Ibis Styles hotel top marks.  I encountered a wonderful and friendly team
Response from Property: Dear Guest User,Thank you so much for your kind words and for taking the time to share your experience at ibis Styles Sepang KLIA. We are delighted to hear that our hotel served as an ideal stopover for your travels from London to Bali.It is gratifying to know that you found your room comfortable and appreciated the modern amenities, including the shower and the tasteful room design. We are also pleased that you enjoyed the breakfast, which we strive to enhance for our guests’ satisfaction.Your recognition of our team's friendly and welcoming service truly warms our hearts. Our team takes great pride in providing exceptional service, and your commendation means a lot to us.Thank you once again for your generous feedback and for recommending us. We hope to welcome you back in the future for another lovely stay.Sincerely, Jason Ngan-General Manager
Lee
Standard Room With 2 Single Beds
Stayed in Apr 2025
Solo traveler
7 review
8.5/10
Very Good
Posted on May 5, 2025
Stayed here since I had an early flight the next morning. There is a shuttle bus to and from the airport but I had arrived at a time it wasn’t running so I had to order a grab. I did take the shuttle to the airport the next morning. The resort is pretty nice and clean.
Response from Property: Dear Lee,Thank you for your kind feedback regarding your recent stay. We appreciate your understanding regarding the shuttle service timings and are glad you enjoyed the cleanliness and ambiance of our resort. Your insights are valuable, and we hope to welcome you back for another pleasant experience in the future.Sincerely, Jason Ngan-General Manager
Chris Rod
Standard Queen Room
Stayed in Feb 2025
Business traveler
12 review
10/10
Outstanding
Posted on Mar 25, 2025
LOVED this stay. Staff is friendly, accomodating, and just overall amazing. I only stayed one night to be able to catch an early flight but my experience there was wonderful. I did a spa treatment and it was the best. I had their dinner buffet and it was delicious! And their pool was wonderful! Will definitely stay here again if the opportunity occurs.
Response from Property: Dear Chris Rod,Thank you for your kind words and for choosing to stay with us at ibis Styles Sepang KLIA. We are delighted to hear that you had a wonderful experience during your visit, from our friendly staff to the delicious dinner buffet and relaxing spa treatment. Your positive feedback motivates us to continue providing excellent service. We look forward to welcoming you back in the future!Sincerely, Jason Ngan-General Manager
Yvonne
Family Room With 1 Queen Bed + 1 Single Bed
Stayed in Jan 2025
Family
1 review
9.5/10
Amazing
Posted on Mar 3, 2025
We chose this hotel because of its proximity to KLIA, the availability of a triple room, and a 24-hour check-in counter. We reached past midnight from Korea and only checked in around 3am, so we requested a late check-out, and the friendly hotel staff readily fulfilled our request. The hotel room is clean and wide, with enough basic amenities to use i.e. sufficient towels, bedroom slippers, and the beds are comfortable. However, there weren't enough mugs to make drinks for 3 persons. There is a huge and beautiful swimming pool just outside our room, good for those who swim. Check-out was a breeze, and the availability of a free shuttle service to and/from KLIA to the hotel makes airport transfer convenient. Overall, it was a very good stay for us. Highly recommended!
Response from Property: Dear Yvonne,Thank you for taking the time to share your experience at ibis Styles Sepang KLIA. We are delighted to hear that you appreciated our convenient location, the availability of a triple room, and the 24-hour check-in service. It's wonderful to know that our staff made your late check-out request a seamless process and that you found your room clean and comfortable.We sincerely apologize for the inconvenience caused by the insufficient number of mugs for your group. Your feedback is valuable, and we will certainly take it into consideration to enhance our service for future guests.We are glad that you enjoyed our swimming pool and found our check-out process efficient. We strive to ensure our guests have a hassle-free experience with our complimentary shuttle service to and from KLIA.Thank you once again for your kind recommendation. We look forward to welcoming you back in the future.Sincerely, Jason Ngan-General Manager
Guest User
Standard Queen Room
Stayed in Feb 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Apr 1, 2025
Reception was very kind.room was quiet but sound nice from forest.
Response from Property: Dear Guest User,Thank you for your kind words regarding our reception staff and the tranquility of your room. We are delighted to hear you enjoyed your stay and the peaceful environment.Sincerely, Jason Ngan-General Manager
Beny
Standard Room With 2 Single Beds
Stayed in Feb 2025
Traveling with friends
36 review
10/10
Outstanding
Posted on Apr 9, 2025
Just for transit Clean , good facilities and has airport transfer
Response from Property: Dear Beny,Thank you for your positive feedback! We are delighted to hear that you enjoyed our cleanliness, facilities, and airport transfer service. Your satisfaction is our priority, and we hope to welcome you back soon for another pleasant stay.Sincerely, Jason Ngan-General Manager
Guest User
Standard Room With 2 Single Beds
Stayed in Jan 2025
Couple
2 review
10/10
Outstanding
Posted on Feb 23, 2025
Great Hotel,food and accommodation excellent also staff very polite and helpful 
Response from Property: Dear Guest User, Thank you for choosing to stay at the ibis Styles Sepang KLIA and it is a great pleasure for us to receive such a wonderful review. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Ngan-General Manager
Anonymous User
Standard Queen Room
Stayed in Dec 2024
Couple
9 review
9.5/10
Amazing
Posted on Mar 16, 2025
If you want a hotel near klia. This is your best choice. It is totally outside the airport. The bad point is it far away from all the shops only. The staffs are also nice.
Response from Property: Dear Anonymous User,Thank you for your positive feedback! We appreciate your kind words about our staff. We acknowledge that our location is not in close proximity to shops, but we strive to offer a comfortable stay near KLIA.Sincerely, Jason Ngan-General Manager
Guest User
Standard Room With 2 Single Beds
Stayed in Jun 2025
Business traveler
1 review
3.0/10
Posted on Jul 13, 2025
I was quite frustrated with the check-in process, having to wait 40 minutes in a long line, which was very disappointingWe did not receive any apologies from the staff at the counter. After checking in, the floor was dirty, the tissue box was empty, and the heater wasn't working properly. Overall, I felt the hotel did not provide value for the price.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you experienced during check-in and for the cleanliness issues in your room. Our team strives to provide a pleasant stay, and we regret that we fell short in this instance. Please rest assured that your comments will be reviewed to enhance our guest experience.Sincerely, Jason Ngan-General Manager
Explorer T
Standard Room With 2 Single Beds
Stayed in Dec 2024
Family
40 review
10/10
Outstanding
Posted on Jan 13, 2025
It was a short stay for transit purpose, very convenient as hotel provided a free shuttle to and from airport. Rooms have everything we need and a lovely gym
Response from Property: Dear Explorer T, Thank you for giving us a fantastic 5 out of 5 score based on your recent stay at the ibis Styles Sepang KLIA. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely,Jason Ngan-General Manager
Rachel Harianja
Standard Room With 2 Single Beds
Stayed in Jun 2025
Family
22 review
6.5/10
Posted on Jul 11, 2025
Very disappointed! My flight was late at night. I need imformation about the shuttle bus.I tried to call them from 1 day before departure until the day itself for more than 2 hours, but no one answered. Don't put your phone number if you can't be reached! Very unprofessional!In the end, I didn't get the shuttle service from KLIA1, and was forced to take a Grab!
Response from Property: Dear Rachel Harianja,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced in reaching our shuttle service and the subsequent issues with your transportation. We understand how frustrating it can be, especially after a long journey. Your feedback regarding our communication will be taken into account as we strive to enhance our guest services.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.Sincerely, Jason Ngan-General Manager
Anonymous User
Family Room With 1 Queen Bed + 1 Single Bed
Stayed in Dec 2024
Family
44 review
9.5/10
Amazing
Posted on Jan 2, 2025
Great stay near KLIA. Shuttle bus service is convenient, takes less than 10mins to airport. The hotel is nice and looks like a resort. Family room size is decent.
Response from Property: Dear Anonymous User, We very much appreciate your comments regarding your stay at the ibis Styles Sepang KLIA. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Ngan-General Manager