NH Hirschberg Heidelberg Reviews

Response from Property: Dear E_EngThank you very much for staying with us at the NH Hirschberg and your feedback.Your comments are most welcomed and insightful. It's wonderful to hear that the location of our hotel worked well for your needs, providing a quiet retreat from the bustling city of Heidelberg. Our commitment is to deliver an excellent experience to every guest, and it's through feedback like yours that we are able to consider possible enhancements to our services. Your suggestion about providing disposable slippers certainly gives us food for thought.We maintain the belief that all our guests should have a perfect stay and it's pleasing to know that we are on the right track. We hope to have the pleasure of welcoming you again soon.Yours sincerelyAndreas WeschCluster Deputy Hotel Director

Response from Property: Dear Guest,Your feedback is truly valuable to us. We're sorry to hear about the inconvenience caused due to the location of your room. Our hotel aims to provide a tranquil environment for our guests, and it appears we fell short in your case.Every guest experience is important to us and we continuously work to improve our service. Your insight is beneficial and helps us better understand where improvements are needed.We hope you would give us another opportunity to serve you better. Your satisfaction remains our priority.Yours Sincerely,Andreas WeschCluster Deputy Hotel Director

Response from Property: Sehr geehrter GastEs ist bedauerlich zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir legen großen Wert auf die Zufriedenheit unserer Gäste und nehmen Ihr Feedback ernst. Es freut uns jedoch zu hören, dass Sie unseren Service als freundlich empfunden haben. Freundlichkeit und Gastfreundschaft sind uns besonders wichtig und wir freuen uns, dass wir in diesem Bereich Ihren Erwartungen gerecht werden konnten.Vielen Dank für Ihre Bewertung, wir hoffen, dass wir Sie bei Ihrem nächsten Aufenthalt vollständig überzeugen können.Mit freundlichen GrüßenAndreas WeschCluster Deputy Hotel Director

Response from Property: Dear GuestThank you very much for your feedback and for being our guest at the NH Hirschberg Heidelberg.We hope you had a good time with us and we hope to welcome you again.With best regardsAndreas WeschCluster Deputy Hotel Director

Response from Property: Dear Martin, thank you for staying with us at the NH Hirschberg. We thank you for the review and hope you had a good time here at the hotel. We would be delighted to welcome you again. Best regards Andreas Wesch Cluster Deputy Hotel Director