Kita 5 Jonishi, 6 Chome-2-4, Chuo Ward, Sapporo City, Hokkaido, 060-0005, JapanSee Hotel Details
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1 night
Guest Reviews
9.3/10
Great
968 review
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Verified reviews
Location9.4
Amenities9.0
Service9.2
Cleanliness9.4
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All reviews(968)
Positive reviews(954)
Reviews with photos/video(268)
Easy to get around(83)
Near shopping area(81)
Convenient for shopping(79)
Tasty food(42)
Perfect for business trips(28)
Relaxing hot springs(17)
Friendly front desk staff(17)
Tasty coffee(11)
Negative reviews(14)
Anonymous User
Standard , 1 Bed Queen
Stayed in May 2025
Couple
7 review
10/10
Outstanding
Posted on Jul 10, 2025
I’m happy that I picked this hotel and stayed for 7 nights, it is quite close to the Sapporo station which in a kinda quiet neighbourhood. Staff are friendly and helpful. It was a really pleasant stay.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Sapporo West.Thank you again for your high evaluation of our hotel.We are honored to hear that you are satisfied with our services,location, and facilities.We will not be complacent with your kind words this time, and we will continue to make every effort to earn your compliments in the future.We look forward to welcoming you to Mitsui Garden Hotel Sapporo West on your next visit to Sapporo.We look forward to serving you again.Thank you very much for taking the time to give us feedback on your stay with us.Mitsui Garden Hotel Sapporo WestRoom Department Manager
Guest User
Standard , 1 Bed Queen
Stayed in Apr 2025
Family
11 review
8.5/10
Very Good
Posted on Jun 2, 2025
It is around 5-minute walk away from the JR station. The room is stylish but the ciruclation system in the bathroom has to be improved
Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West for your recent stay in Japan.We have read your comments about the hotel and we greatly appreciate that you took the time to write them.With a very convenient location just a 5-minute walk from JR Sapporo Station, you have more options to go to other cities near Sapporo. In addition, there are many shopping malls around the area.Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better every day. As we sincerely hope that you will continue to stay with us in the future. -Room Department Manager
Anonymous User
Standard , 1 Bed Queen
Stayed in Apr 2025
Couple
7 review
9.5/10
Amazing
Posted on May 17, 2025
We’ve enjoyed our stay at Mitsui Garden West. Their staff made us feel very welcomed, which we feel very appreciative of. Knowing we’re on our honeymoon, they very thoughtfully added well wishes on our room’s Tv screen, and even gifted us a Mitsui bear for the occasion 🤍🥹
The only part we thought could be improved was the laundry situation — there’s only 2 washer/dryers for the whole hotel, each located in the men and women’s bath. It would be great if more washers were available.
Other than that, we have no complains and sincerely thank the amazing staff!
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We sincerely appreciate you choosing our hotel for your special honeymoon trip. We are very happy and encouraged to hear that you were satisfied with your stay. Regarding the laundry facilities, it is difficult to take immediate action, but we will take this into consideration for future improvements. Thank you very much for your valuable feedback. Please stop by our hotel again when you visit Sapporo. We sincerely hope that your trip will continue to be a wonderful one. -Room Department Manager
Marsha Marsha
Superior - 2 Beds With Bathtub
Stayed in Mar 2025
Family
5 review
10/10
Outstanding
Posted on May 2, 2025
It was the first I stayed with the Mitsui hospitality group. I really enjoyed this location, especially since it was the first time I also visited Hokkaido island. The location was excellent since it was close to the train station and near the huge shopping mall. I would stay here again. I was most impressed by the environmental strategies the hotel implemented to reduce waste and carbon footprint. The repurposed teddy bear was the coolest greeter I’ve ever seen in any professional establishment! (Public bath was available, but didn’t have time to use it.)
Cathy SH Lin
Superior - 2 Beds With Shower
Stayed in Mar 2025
Family
33 review
10/10
Outstanding
Posted on Apr 30, 2025
It is located near JR station and bus terminal. Very good breakfast and complimentary hot spring and drinks. Excellent services as well that I booked something online and delivered to the hotel. I will stay again when I visit next time.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Sapporo West. Thank you again for taking the time to share your impressions of your stay with us.We will continue to make every effort to make your stay with us as comfortable as possible, and we would appreciate it if you would visit us again. We look forward to serving you again.Thank you very much for your valuable feedback.Mitsui Garden Hotel Sapporo WestRooms Department Manager
tamagotchu
Standard , 1 Bed Queen
Stayed in Apr 2025
Couple
6 review
10/10
Outstanding
Posted on May 9, 2025
Location is great. Near Sapporo Station and Daimaru mall! Visited the Pokemon Center everyday 🥹🤩
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West.Thank you for your wonderful feedback.We are very glad that you enjoyed our location, especially the proximity to Sapporo Station and Daimaru Mall, which is convenient for exploring Sapporo. It sounds like you had a great time visiting the Pokemon Center every day.Please stop by again when you visit Sapporo.Please feel free to let us know if there is anything we can do to make your stay more enjoyable!Mitsui Garden Hotel Sapporo West-Front Office Manager
PangPangDe
Superior - 2 Beds With Bathtub
Stayed in Mar 2025
Couple
14 review
10/10
Outstanding
Posted on Apr 6, 2025
The location is excellent and really close to JR! I ❤︎ the large bathroom.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your comment.It seems that this stay was a meaningful one, and we were very pleased to read it. We would appreciate it if you could use our hotel next time you come to Sapporo and let us know what you think. We look forward to welcoming you again.Thank you for posting this time. Mitsui Garden Hotel Sapporo WestRooms Department Manager
Ng
Superior , 2 Beds (+ Extra) , Bathtub
Stayed in Jun 2025
Family
3 review
8.0/10
Very Good
Posted on Jul 21, 2025
Breakfast is disappointing because there isn't a variety of food to choose from. The public bath is not an onsen and is not hot enough. Amenities are lacking and would be better if it were provided in the room.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West.We are very sorry that your stay with us did not meet your expectations.We apologize that the breakfast did not meet your expectations.We will discuss the matter with the staff in charge so that we can provide you with a meal that will satisfy you even more.As for the public baths, we apologize that the temperature and settings did not meet your expectations.Although our baths are not natural hot springs, we strive to create a comfortable and relaxing environment for our guests, and we will take your comments into consideration to make improvements.Thank you very much for your feedback on the amenities in your room.We will take your comments into consideration so that we can make your stay more comfortable.Once again, we appreciate your honest feedback and hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Mitsui Garden Hotel Sapporo West-Front Office Manager
Eng Tze
Superior Twin Room with Sofa Bed
Stayed in Feb 2025
Couple
10 review
8.0/10
Very Good
Posted on Apr 28, 2025
Breakfast is simple. Reception is friendly and nice. Room is clean
Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. We listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better every day. As we sincerely hope that you will continue to stay with us in the future.Mitsui Garden Hotel Sapporo WestRooms Department Manager
Ian
Run Of House
Stayed in Jun 2025
Couple
7 review
9.0/10
Great
Posted on Jul 12, 2025
Room rather spacious by Japanese standard. Located about 6 mins walk from Sapporo station. there is a small build up onsen on second floor. Somehow walkway from lift to room is always a little dark.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West. We appreciate your precious comment. We hope you had enjoyed a trip in Japan.With a very convenient location just a 5-minute walk from JR Sapporo Station, you have more options to go to other cities near Sapporo. In addition, there are many shopping malls around the area.We will continue to serve everyone for their "" memorable hotel""We are waiting for your next use. Thank you for posting your experience. -Room Department Manager
ayutrip
Superior Twin Room
Stayed in Dec 2024
Family
30 review
9.5/10
Amazing
Posted on Jan 4, 2025
The room was very clean and everything looked new. The bed was comfortable and I slept well.
There is a lounge on the second floor that is exclusively for guests and offers free drinks. Breakfast was good with freshly baked crepes to enjoy.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West for your recent stay in Japan.We have read your comments with nice pictures about the hotel and we greatly appreciate that you took the time to write them.From your comments and pictures you took during your stay, we hope you had enjoyed a trip in Japan and stay with us."Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better every day. As we sincerely hope that you will continue to stay with us in the future. -Room Department Manager
Guest User
Moderate Twin Room
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Jan 6, 2025
Excellent location, very close to the famous sight. The breakfast options aren’t too much, could be improved a bit.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. At the same time we are so delighted to receive your compliments about hospitality of our staff, Our hotel is located about 5 minutes on foot from Sapporo Station and about 1 minute to the nearest underground entrance. We apologize for not being able to meet your expectations regarding the number of the breakfast menu, and for not being able to provide you with a fully satisfying meal. We take your valuable feedback seriously, and after discussing it with our head chef, we will make every effort to improve our menu so that we can offer even more satisfactory dishes in the future. But our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again. Mitsui Garden Hotel Sapporo West. The Rooms Department Manager
Guest User
Standard , 1 Bed Queen
Stayed in May 2025
Couple
4 review
9.5/10
Amazing
Posted on Jul 5, 2025
Professional and friendly staff.
Nice location.
New and clean hotel room.
Just the onsen is too small. Easily full and compacted.
Overall is good.
Response from Property: Thank you very much for your recent stay at Mitsui Garden Hotel Sapporo West.We would like to thank you again for your feedback on your stay.We will continue to improve our services to satisfy our guests, and we look forward to serving you again next time.We look forward to serving you again.Mitsui Garden Hotel Sapporo West Room Department Manager
Alexandre Sutrisno
Standard , 2 Beds
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jul 10, 2025
The Mitsui Group has standards that meet my minimum criteria, so I have no hesitation in staying with this group of hotels.
Response from Property: Thank you very much for your recent stay at Mitsui Garden Hotel Sapporo West.We would like to thank you again for your feedback on your stay.We will continue to improve our services to satisfy our guests, and we look forward to serving you again next time.We look forward to serving you again.Mitsui Garden Hotel Sapporo WestRoom Department Manager
Hendry
Standard , 2 Beds
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 23, 2025
Very new and clean hotel rooms! Very close walk to Sapporo station and several underground malls with many food and shopping options! Dislike that we have to pick up room amenities ourselves in the amenities, makes it look like a low class backpacker hotel. Instead they should add a free drinking machine offering coffee/tea/water like other Japanese hotels. Breakfast buffet was decent, I had ice cream and sapporo pudding every morning there.
Response from Property: Thank you very much for taking the time to review your recent stay at Mitsui Garden Hotel Sapporo West. We are glad to hear that you were satisfied with location, breakfast, room cleanliness and Guest Lounge. As you mentioned, guest can enjoy our tea, coffee and soft drink for free at Guest Lounge.Also, we have "snack time" from 3pm to 7pm. Regarding amenities, we aim to "reduce waste generation" in line with the SDGs (Sustainable Development Goals).As part of those effots, we provide the minumum essential items in each guest room, and other amenities can be taken from the amenity bar.I appreciate your feedback, and it is very important to improve our facilities.Mitsui Garden Hotel Sapporo WestRooms Department Manager