Mitsui Garden Hotel Sapporo West

Mitsui Garden Hotel Sapporo West Reviews

Mitsui Garden Hotel Sapporo West

Kita 5 Jonishi, 6 Chome−２−4, Chuo Ward, Sapporo City, Hokkaido, 060-0005, JapanView Hotel Details
Mitsui Garden Hotel Sapporo West
Mitsui Garden Hotel Sapporo WestMitsui Garden Hotel Sapporo WestMitsui Garden Hotel Sapporo West
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Mitsui Garden Hotel Sapporo West Guest Reviews

4.6/5
Great
642 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(642)
Positive reviews(633)
Reviews with photos/video(182)
Near shopping area(53)
Convenient for shopping(50)
Easy to get around(48)
Tasty food(33)
Well designed(11)
Friendly front desk staff(11)
Relaxing hot springs(10)
Perfect for kids(8)
Negative reviews(9)
Suen Wai Hing Joseph
Moderate Twin Room
Stayed in Oct 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Good location and very friendly staff easy to access to everywhere and lots of restaurant nearby
Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. We are pleased to receive your compliments about our hotel, and we will continue to put our efforts into providing our guests with the warmest care so they could enjoy their time in our hotel. We are looking forward to you visiting us again.　 Mitsui Garden Hotel Sapporo WestFront Office Manager
TheUnlaidenSwallow
Superior Twin Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The hotel was exceptionally clean & tidy. Location was close to transportation and not too far from Sususkino neighborhood, which is where you want to be! Room was super spacious and the beds were a great size and were quite comfortable. Front desk staff were very welcoming and helpful!! There was a staff member, Williams was her name I believe- she helped us with local phone calls & made our trip to Yoichi a memorable one by helping us secure a reservation for the Nikka Distillery tour. We missed the booking window and she kindly called the reception at the Distillery and pulled some strings to get us in. If you stay and opt for breakfast, be sure to get the chef's special crepe of the day. Only negative was how long it took to do laundry- the dryer didn't quite dry our 4 day load and we had to run the dry cycle 3 additional times- which made it a very late night. 😁😍 Hontoni arigatou gozaimasu!!!
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.Thank you for your kind words of praise regarding our staff's service.We know that there may have been some shortcomings, but we are pleased to hear that you were satisfied with your stay with us this time.We will not be complacent with your kind words, and we will continue to make every effort to receive compliments from you in the future. We look forward to welcoming you to Mitsui Garden Hotel Sapporo West on your next visit to Sapporo.Mitsui Garden Hotel Sapporo WestFront Office Manager
Natawudh
Moderate Queen Room
Stayed in Oct 2024
Family
8 review
4.0/5
Very Good
Posted on Dec 11, 2024
Good location , nice view ,good service
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West and for taking time out of your busy schedule to give us such a heartwarming evaluation.We are very honored.And thank you for attaching so many wonderful photos. We are very happy to see them.We sincerely appreciate such compliments from the bottom of our hearts,We will not be satisfied with the current situation, but will strive to provide you with even greater satisfaction and hospitality.　We sincerely look forward to welcoming you again.　　Rooms Department Manager
Anonymous User
Moderate Queen Room
Stayed in Nov 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Love, we will back.
Response from Property: Thank you for staying at Mitsui Garden Hotel Sapporo West. I am happy to hear that you were satisfied with your current stay with us. We look forward to welcoming you again. Sincerely, Rooms Department ManagerMitsui Garden Hotel Sapporo West
Guest User
Superior Twin Room with Sofa Bed
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 10, 2024
Great Hotel and New too. Slight trade off is no shelter from train or bus stop. Rest is good. :)
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.We are very pleased to hear that you gave us a high evaluation of our hotel, even though we may not have done everything we could.We will continue to make every effort to make your stay with us as pleasant as possible, and we hope you will visit us again next time. We look forward to serving you again.Mitsui Garden Hotel Sapporo WestRooms Department Manager
SGPMK
Moderate Twin Room
Stayed in May 2024
Couples
32 review
4.2/5
Very Good
Posted on May 12, 2024
Just minutes from JR, and well sheltered through the under oath is a plus point when arriving at night at 10oC temperatures. The staffs are ok though less courteous and less helpful if I compared with the others I stayed during my trip.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West. We apologize for any discomfort you may have experienced with our front desk staff. We listen sincerely to the opinions and impressions of our guests and will strive to improve our services on a daily basis.　We look forward to welcoming you to our hotel when you visit Hokkaido.Thank you very much for your valuable opinion.Front Office Manager
Anonymous User
Moderate Twin Room
Stayed in Aug 2024
Family
16 review
3.7/5
Posted on Aug 22, 2024
Good location. Clean and tidy.
Response from Property: Thank you very much for your recent stay at Mitsui Garden Hotel Sapporo West.We would also like to thank you again for your feedback on your stay.We will continue to strive to improve our services in order to satisfy our guests.All of us at Mitsui Garden Hotel Sapporo West look forward to your next visit. Mitsui Garden Hotel Sapporo West　　Front Office Manager
Guest User
Moderate Twin Room
Stayed in Oct 2024
Couples
3 review
4.7/5
Amazing
Posted on Dec 9, 2024
Great experience in Sapporo with Mitsui Garden. A bit walk from the Sapporo Station. Great room with clean and new amenities!
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.We are very pleased to hear that you gave us a high evaluation of our hotel, even though we may not have done everything we could.We will continue to make every effort to make your stay with us as pleasant as possible, and we hope you will visit us again next time. We look forward to serving you again.Mitsui Garden Hotel Sapporo WestRooms Department Manager
Tommy
Run of House
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 22, 2024
Room was large, new and stylish, absolutely great value for money!
Response from Property: Thank you for choosing Mitsui Garden Hotel Sapporo West.We are happy to hear that you had a relaxing stay with us.We are glad you attached some nice photos.We take your comments and opinions seriously and strive to improve our services every day. We hope you will visit Mitsui Garden Hotel again when you come to Sapporo. Thank you very much for sharing your wonderful feedback with us.Front Office Manager
Treasure Nature
Moderate Queen Room
Stayed in Jun 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Very new hotel and very clean room, excellent.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West for your recent stay in Japan.We have read your comments about the hotel and we greatly appreciate that you took the time to write them.We are glad to hear that you were satisfied with our service. We look forward to welcoming you back again in near future.　　 -Front Office Manage
Jürgan
Run of House
Stayed in May 2024
Travel with friends
73 review
5.0/5
Outstanding
Posted on May 22, 2024
Right outside the station. Very clean and comfortable design.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West.Thank you for spending your precious time to share your wonderful feedback with us.We are glad you like our design.Our hotel rooms are inspired by the four seasons of Hokkaido and each type of room has a different design.We will not be satisfied with these words of delight, but will strive to please our guests even more.We hope you will visit our hotel again when you come to Hokkaido. All of our staff look forward to serving you again.Thank you from the bottom of our hearts.Front Office Manager
Hui Yun
Run of House
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The staffs were friendly. Free storing of baggage before the trip. Breakfast was delicious and the beds were comfortable. There are also many ports for charging our devices.
Response from Property: Thank you for staying at Mitsui Garden Hotel Sapporo West.We would also like to thank you again for your valuable feedback.Your satisfaction is our greatest pleasure.We hope you will visit us again when you come to Sapporo.　All of our staff look forward to serving you again.　-Front Office Manager
GoodEarth
Run of House
Stayed in Oct 2024
Other
44 review
4.2/5
Very Good
Posted on Oct 29, 2024
Well run hotel with cheerful and helpful staffs. The breakfast was excellent.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West. We are very pleased with your satisfaction for our staffs and breakfast. We will continue to strive to improve our services to satisfy our guests, and we look forward to serving you again next time. Mitsui Garden Hotel Sapporo WestRooms Department Manager
Bellili
Comfort Twin Room with Sofa Bed
Stayed in Feb 2024
Family
4 review
4.5/5
Great
Posted on Feb 18, 2024
Good location. Just bear in mind that this is the West one, which is the second one if you walk from the JR station.
Response from Property: Thank you for taking the time to review about your current stay with us.I am glad to heard that you are satisfied with our location. It takes only 4 minutes walking from JR Sapporo Staion. Also, it is easy to eccess Odori and Susukino area to enjoy shopping, sightseeing and restaurant. We hope you will visit us again. Sincerely, Mitsui Garden Hotel Sapporo West Front Office Manager
Guest User
Moderate Twin Room
Stayed in Oct 2024
Couples
3 review
4.5/5
Great
Posted on Nov 16, 2024
As compared to other mitsui, room size and amenities seems a little lacking.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. We truly regret to learn that it failed to exceed your expectation for your stay this time. This will no doubt motivate us to provide an even more superior service. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. 　 -Front Office Manager