Hyatt Place Sanya City Center

Hyatt Place Sanya City Center Reviews

Hyatt Place Sanya City Center

No.360-1 Yingbin Road, Jiyang District, Sanya, Hainan, ChinaView Hotel Details
Hyatt Place Sanya City Center
Hyatt Place Sanya City CenterHyatt Place Sanya City CenterHyatt Place Sanya City Center
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Hyatt Place Sanya City Center Guest Reviews

4.6/5
Very Good
4873 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(4873)
Positive reviews(4753)
Reviews with photos/video(1093)
Delicious breakfast(590)
Friendly front desk staff(489)
Perfect for business trips(307)
Great swimming pool(291)
Located downtown(231)
Nice sea view(64)
Stayed multiple times(58)
Easy to call taxis(46)
Negative reviews(120)
Lay khoon
Studio (2 Beds)
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 18, 2024
This hotel is very safety and the room is nice and clean so comfortable to sleep very good
Response from Property: Dear guest,Thank you for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
Sophie
Specialty King Bed
Stayed in Mar 2024
Couples
2 review
3.2/5
Posted on May 26, 2024
We stayed at the hotel at the end of April. Although they declared that the deposit would be refunded as soon as one checked out, the deposit of 1000¥ has not been refunded to date. I asked them to check if the transaction was processed successfully, but I have received no response. I didn’t expect this from such a big hotel like Hyatt. Really disappointed!!
Response from Property: Dear guests,Thank you very much for staying at Hyatt Place Sanya City Center and for giving us feedback。Couldn't give you a perfect stay,Please accept our sincerest apologiesWe have been committed to providing every guest with the warmth of "Jia" and attach great importance to the experience of every guest, we will also feedback to the relevant departments about the stay, actively improve and improve, and strengthen the service training of the staff, enhance the service awareness of the staff. The hotel lobby is located on the 23rd floor of the city center, the guest rooms are located on the 25th floor and begin to spiral up, the whole room type is over the floor 360° full floor-to-ceiling windows, and it also has a 36-story Internet celebrity high-altitude constant temperature swimming pool. We sincerely hope that in the near future, we will have the opportunity to provide you with better and better services to make up for this shortcoming. Have a great day
Laura丽每
Guestroom (2 Beds)
Stayed in Jul 2023
Family
16 review
5.0/5
Outstanding
Posted on Aug 11, 2023
Great and professional staff! Fast check in, clean room and an amazing view from the window! Love it!
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!
YLT
Specialty King Bed
Stayed in Jun 2023
Couples
11 review
4.2/5
Very Good
Posted on Jul 13, 2023
Will have expected more from a Hyatt hotel as there are smokers seen quite frequently in the main lobby.
Response from Property: Dear guests, thank you very much for your recognition of our hotel. The hotel adopts a simple and fashionable design style as a whole to provide you with a comfortable rest environment. Through the panoramic floor-to-ceiling glass windows, you can overlook the city, mountains, rivers and seas of Sanya, and experience a very different trip to Sanya. The hotel will continue to ensure a comfortable and hygienic check-in environment and continuously improve more considerate services. You can contact us at any time for any check-in related needs. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
King Bed
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 19, 2023
I stayed at the Hyatt Place Sanya City Center for 3 nights and it was an absolute delight! Upon entering, the check in process was smooth and professional, however do be mindful that a security deposit of 1000 yuan will have to be made and then returned after your check out. The staff was incredibly helpful and even spoke English. The Breakfast Buffet was a mixture of both Western and Chinese Cuisine and had a vast variety of options so you will never leave hungry. The room was spotlessly clean and cleaning was done everyday immaculately. We truly enjoyed the room's view of the city that showed both nature and the beautiful city lights that came alive at night time. I would highly recommend you check this hotel out as you wont be disappointed. I would be happy to return again very soon.
Response from Property: 尊敬的賓客,非常感謝您尊敬的賓客,非常感謝您對我們酒店及工作人員的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
BiiChau
Specialty King Bed
Stayed in Sep 2024
Solo travelers
9 review
4.0/5
Very Good
Posted on Nov 13, 2024
Everything is a great so far.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店及工作人員的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!
funfun
Studio (2 Beds)
Stayed in Aug 2023
Family
5 review
4.0/5
Very Good
Posted on Sep 21, 2023
Only 1 restaurant in the hotel does not operate for dinner. I was planned to have a dining in the hotel during my stay. But when I was at restaurant entry from outside, i was told that it was not operated. This is quite disappointing.
Response from Property: Dear guests, thank you very much for staying at Hyatt Place Sanya Center,We sincerely apologize for not bringing you a perfect stay!Please believe that we have been committed to providing the warmth of "Jia" for every guest and attach great importance to the experience of every guest.We will also timely feedback your questions to the relevant departments, actively improve and continuously improve, and strengthen the optimization of hotel supporting facilities and services.
Guest User
Guestroom (2 Beds)
Stayed in Jan 2023
Business travelers
15 review
4.7/5
Amazing
Posted on Feb 28, 2023
That's my second time staying at this hotel. Enjoyed it as previously. Good service, very comfortable beds, top clean room, nice breakfast. The hotel is not at the seaside, but the location is good for business travellers as it is in the center of Sanya CBD district.
Response from Property: Dear guests, thank you very much for your recognition of our hotel. The hotel adopts a simple and fashionable design style as a whole to provide you with a comfortable rest environment. Through the panoramic floor-to-ceiling glass windows, you can overlook the city, mountains, rivers and seas of Sanya, and experience a very different trip to Sanya. The hotel will continue to ensure a comfortable and hygienic check-in environment and continuously improve more considerate services. You can contact us at any time for any check-in related needs. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Joanna Peh
King Bed
Stayed in Jan 2023
Business travelers
6 review
3.2/5
Posted on Feb 17, 2023
Last minute booking to stay in this hotel. Room is comfortable but lack of dining choice. Only one restaurant is open. Breakfast spread is great.
Response from Property: Dear guests, thank you very much for your recognition of our hotel and staff. The hotel adopts a simple and fashionable design style as a whole to provide you with a comfortable rest environment. Through the panoramic floor-to-ceiling glass windows, you can overlook the city, mountains, rivers and seas of Sanya, and experience a very different trip to Sanya. The hotel will continue to ensure a comfortable and hygienic check-in environment and continuously improve more considerate services. You can contact us at any time for any check-in related needs. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
RachaelWorldwide
King Bed
Stayed in Dec 2022
Solo travelers
10 review
3.7/5
Posted on Jan 19, 2023
This is a great location if you want to explore the city. The room was big and spacious. The breakfast was a good mix of Chinese and Western. The carpet on the third floor had a bad smell that was quite strong. I would recommend this hotel to someone looking for easy access to the city
Response from Property: Dear guests, thank you very much for your recognition of our hotel. The hotel adopts a simple and fashionable design style as a whole to provide you with a comfortable rest environment. Through the panoramic floor-to-ceiling glass windows, you can overlook the city, mountains, rivers and seas of Sanya, and experience a very different trip to Sanya. The hotel will continue to guarantee a comfortable and hygienic check-in environment and considerate service. You are welcome to stay again for an experience. You can contact the hotel at any time for any check-in related needs. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Lawrence
King Bed
Stayed in Mar 2023
Business travelers
1 review
3.2/5
Posted on Apr 16, 2023
Spacious room with good design for stretching.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Mohammed ALAKHALI
Queen Room With Sea View
Stayed in Dec 2022
Couples
8 review
5.0/5
Outstanding
Posted on Feb 1, 2023
Amazing hotel 🤩❤️ Nice service and clean
Response from Property: 尊敬的宾客,非常感谢您对我们酒店及服务的认可。酒店整体采用简约时尚的设计风格为您提供舒心的休憩环境,透过全景落地玻璃窗俯瞰三亚的城山河海,感受大不同的三亚之旅。酒店将继续保证舒适卫生的入住环境和贴心的服务,欢迎您再次入住体验,任何入住相关需求您都可以随时联系酒店。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!
Guest User
Queen Room With Sea View
Stayed in Jun 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 27, 2023
Thanks for hedy 🌹
Response from Property: 尊敬的賓客,非常感謝您對我們酒店及工作人員的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!
Guest User
Selected Room (Double Bed)
Stayed in Apr 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 18, 2023
yyyyg
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Biantaitai
Selected 2-bed Room
Stayed in Jan 2025
Travel with friends
28 review
5.0/5
Outstanding
Posted on Feb 17, 2025
The room is quite large and well maintained. No odor. The location is very good, there are Starbucks and Lawson downstairs. Thank you Victoria for your thoughtful service during check-in.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your recognition of our hotel and our staff. The hotel adopts a simple and fashionable design style to provide you with a comfortable resting environment. Through the panoramic floor-to-ceiling glass windows, you can overlook the city, mountains, rivers and seas of Sanya and experience a very different trip to Sanya. The hotel will continue to ensure a comfortable and hygienic accommodation environment and continuously improve more considerate services. You can contact us at any time for any accommodation-related needs. Thank you again for your affirmation of the hotel, and look forward to visiting again. I wish you a pleasant journey!