Hotel Mercury by Alegria Reviews

To be rated as a 4-star hotel, it isn't properly maintained... the air conditioners weren't working in the middle of summer 😮💨... the bathrooms were destroyed... full of ants. It's a beautiful hotel, why let it go to waste? The atmosphere in the pool area was excellent, the entertainer was great... however, coinciding with a group of pinups made it impossible to rest... The room keys are broken 🙄... there's no parking, so you have to find your way around the area to get one... the place is so beautiful that I wouldn't come back because of these inconveniences... a little more love for your hotel... The included breakfast is quite good 👏🏻 and the waiters are lovely people

The hotel is conveniently located near the beach and train station. The rooms are a bit dated. The restaurant is excellent; we enjoyed a wonderful meal at breakfast, lunch, and dinner. The Wi-Fi didn't work in the room. We didn't have any TV channels.

Lo mejor la comida, el resto les pueden quitar una estrella.

Hotel muy bien situado y calidad precio muy bueno

Parfait 👌👌👌👌

Absolutely horrendous. I’ll start with the Bad things. Firstly the workers clearly do not like the English. Secondly, we had an ant infestation and we keep killing the ants but they keep coming in and we don’t have any rubbish or anything but they are just there and it’s getting to the point where it’s annoying. Some good things are the pool. The circle pool is green though so I’d advise you not to go in that one. Also, the lifeguards. Don’t get me wrong I know they are tryna save peoples lives but it’s getting to the point where they are telling people off for the most ridiculous things. For example, I saw a girl jump in the pool normally and the lifeguard told her off for it !! Honestly I wouldn’t reccomend this place if you want ants and, oh god, don’t even get me started on some of the food. It’s that Bad one of the workers told Us to go to another place to eat! Wouldn’t recommend but if you want to come here then be prepared for this!! But overall we have had a good holiday.

We arrived at this hotel to a reception full of police and a very drunk man. The lady on reception was so lovely I think she could tell I was immediately questioning my decision to stay 🤦‍♀️ we got to our room which was bigger than I expected but very dated, the whole room , bathroom and balcony need some serious attention! Our first full day we were really surprised by the breakfast, staff were welcoming and there were so many things to choose from all fresh so I was surprised. ‼️‼️‼️‼️There are parts of this hotel that can only be described as DANGEROUS and a HEALTH HAZARD! I took my son in the pool and we both nearly drowned had my husband not have noticed and jumped in! We were bobbing as we always do, I was unaware of the drop in the pool and how deep it is and we both went under… When I had eventually calmed down I noticed that the life guard ( a very young man) was sat under an umbrella near the entertainment enjoying himself. I was furious and distraught at this point went to the reception and demanded to see the manager. I was hysterical and given the situation think he was abit surprised I explained about the lifeguard and what happened he said he would come out. The lifeguard was still sat under the umbrella, I was furious after being told he was told to sit there where the umbrella was. I think after realising and after I said the pool wasn’t safe he offered to change the lifeguard and I accepted. ⚠️THIS POOL AREA HAS NO LIFEGUARD STATION, POOR SIGNS TO SHOW HOW DEEP THE POOL ACTUALLY IS AND ONE RESCUE RING ON THE FLOOR BEHIND A PLANT POT! ⚠️ I really feel that this needs to be improved we witnessed 2 other incidents at the pool where someone went under in the 4 days we were there. I have to say after the incident the manager was very visible, he come to ask how things were, checked myself and my son were ok. The staff here are all very pleasant but are let down by the state of this hotel! The entertainment was terrible and we actually went to other hotels on a night time! I hope anyone considering staying here with children looks through the reviews and I really hope the Hotel make some VERY important safety improvements to keep up to standards

Terrible hotel. Nothing like on the website. The hotel place is in need of renovation, rooms are shabby, paper thin walls can hear everything from all the other rooms, the ‘ gym ‘ had wires hanging down holes in the ceiling, dust everywhere. Unusable. Kids room the same. Pool the best part. Would not recommend we are trying to book somewhere else instead of stay here. Awful

Hotel is far from a 4 star !!! I stayed here with my sons, food is vile the selection is rubbish, the pool is disgusting and the small pool was actually green when I visited! Staff barely speak English, they don’t fix water leaking from a light bulb just turn the light off and put a towel down? Sun loungers were more or less all faulty. Kids entertainment was always shut! And they only seem to play Spanish games as entertainment at night time. Id never return to this hotel even if it was free of charge !!

just returned from a 4 night stay that i really enjoyed. i found the whole hotel to be spotlessly clean throughout. the reception staff were excellent and had me booked in with all the information i needed within minutes. i had a great room on the 3rd floor that i was more than pleased with. i was all inclusive so visited the bar this area was also spotless usually staffed by a minimum of 3 people 2 guys and a young lady and they were great very efficient chatty and courteous. all in all i had a great break at a very good price so thank you all at hotel mercury.

it is vile basically its old tired and the foods crap, to noisy when people book in at 3am , i wished i had read the reviews before i booked , we arrived on the monday and i wanted to come home the next day , i just think we got what we paid for ,never again

We arrived early this morning and I can only say the fear that came through me with my daughter by my side as we walked up to this apparent 4 star hotel!!! Walking in just made my fear worse as we made our way to reception with two male night porter who looked like they had come from a sketch at faulty towers! They were far from welcoming! We were given our room and entered the loft which had a half eaten pot noodle still in it, and a smashed window. Optimistic as I am I thought this place can’t get any worse…. No hold on we entered our 1970 prison cell!! The rooms are VILE decor wise there has been no updating this room or its furniture I assume since the day it originally opened!! The rooms are filthy and disgusting as your see from photos and the pleasure of someone’s eyelashes on the floor!! The beds are so hard you may as well get your kip the next day on the sun beds as you won’t get much on these! The bathroom is so disgusting I burst into tears!! THIS IS FAR FROM A 4 STAR HOTEL YOUR NOT EVEN A 2 STAR! Also the wifi code doesn’t work! I feel cheated out my hard earned money which I wanted a relaxing, enjoyable 4STAR HOTEL stay with my child instead! We have been to many 3/4 star hotels during the years and I am just in shock over this hotel!! I will be fighting for my money back!! I obviously went to reception to complain and asked for a better room to be told I had one of the best already I dread to think what the others are like here! I have reached out to the hotel straight away and the travel company LOVEHOLIDAYS ( I wouldn’t book through them again either) and no one is will to assist with helping. Honestly I cannot stress enough to anyone reading don’t book here!!!

Just returned from this hotel worse holiday I have ever experienced, food was served barley cooked, the same food most breakfast dinner and tea, rooms and decor from 1980s. Dinning area floods when rains and rather cleaning standards are absolutely shocking in every aspect staff are just rude and clearly shouldn't be working in hospitality no clean sheet at all the original ly entertaient is the same dj every night playing same songs broken sunbeds tables are supposed be white but are that dirty practically black no pool.clean done paid for all inclusive e expecting a standard of 4 star. A hostel is better than this place unless you want yo have the worse holiday possible avoid at all cost

Week away with the other half. Full board not big on alcohol did us just fine. Rooms: The rooms on first impression was just your basic bedroom toilet room, needs a good makeover overall it's clean and tidy every day by the cleaners when you wanted them to if not the do not disturb sign out for them. Like I said needs a good makeover but then what I say it's only a bed and you don't spend your time on holiday in a room. Reception area: The area is pretty modern and clean all round, it's nice walking up the stairs from the entrance, find that the night reception staff are a little slow and don't really want to interact with you, blame them for working nights 😅 I find the day staff receptionist helpful. Pool: Pool area was ok-ish a little dirty here and there most of the sunbed don't recline due to half/most of them being broken, plenty of people around and kids enjoying themselves in the sun. Dinner hall: Dinner hall was pretty clean and tidy each time going down there for something to eat, to be honest there was plenty to pick from something different each day apart from breakfast that was pretty much the same each morning, but the food was good, but I know people complaining about the food probably lived off chips, loads of Spanish related food of course, so can't really complain about it trying something new like me. Day to day: Hotel was in a great location across the road was the beach 5 minute walk. Plenty of shops little restaurant around for food and drinks, daily market on the door step Sunday and Tuesday, Train station just outside the hotel into Barcelona location was great. Overall it isn't a 4* hotel more pushing a 3* Apart from the reviews it wasn't a bad hotel I've had worse I've had a lot better. Make the most of it and enjoy the little things. Thank you all that reads this and Hotel Mercury.