Holiday Inn Express & Suites San Jose Airport Reviews

Nice Hotel very clean, Free parking, free BF, but water sprayer shower at bath room low pressure, but everything ist ok

Was told I needed to pay a 50 fee to be able to enter my room and I was there for 6 days

First, let me tell you something I absolutely cannot accept: no ventilation, no ventilation, no ventilation! The window cannot be opened, there is no ventilation, and there is only a single air conditioner. You can imagine how bad the smell is in the room. I open the door every day and turn the air conditioner to the maximum, which can make it a little better. Let's talk about other things: The room is spacious. There are ants, but it's a California feature. The service is very average. On the first day, I asked the restaurant staff to help me microwave the milk for breakfast. They were very reluctant and told me directly on the second day that it was not possible. After not tipping the room for two days, they never came to clean it again. It also made me worry less, after all, I am not used to leaving two dollars for changing the sheets. I gave her the towels myself and asked them to get new ones, and I could save some money. There was an 8-hour power outage one day. The transportation is quite convenient, and there is nothing around.

The hotel's facilities and environment are still good. It will only open in 2021 and is very new. When I booked before, it said that there was a kitchen, but it didn't. Other than that, the other experiences were pretty good.

The deposit was deducted directly and not returned.

Good breakfast, worth staying