Top 5-Star Hotels in Rotorua

Stayed here for 2 nights with my family including an infant. Room was pretty spacious. Staff was friendly. Unfortunately, there seems to be bed bugs or dust mites on the floor carpet as I got plenty of bites around my ankle. Went ahead to inform the front desk but I was told that there were absolutely no bed bugs in the hotel. Overall room is ok except for the cleanliness.

The hotel used to be a private mansion with every detail. The hotel is facing Lake Rotorua, the room has a wide view, five minutes drive from the skyline and ten minutes from the downtown. The hotel has its own paddock, where horses and sheep graze leisurely on the slopes. Breakfast can be cooked to order, and the lamb in the kiwi breakfast is very good. It was very comfortable to take a walk in the courtyard after eating breakfast. The hotel staff was warm and considerate. Some regrets were that because of the self-service on the skyline, I didn't try the dinner at the hotel. I have a chance to try it next time. There is a study room on the second floor of the hotel. There is a 200-page world map on the table. It has been turned over and confirmed that there is no less in China.

We stayed in the two bedroom apartment and it was perfect for our family. The apartment was modern, spacious and clean and close to town. Staff were so lovely and helpful too. We stayed next door around 10 years ago, so it was great to revisit Rotorua and know we would be staying in top accommodation!

This hotel has a good environment and good hygiene. The boss is Chinese, so he takes every detail into consideration. The Bannick salmon in the morning was delicious. It's a 5-minute drive from the town center. You can call a taxi for SGD 20. The only problem is that the room rates are quite high compared to other hotels in town. You can consider it if you are not short of money, and the experience is good.

I think the room is nice. The food is very good. The hotel staff felt very good. It was a first class hotel.

Wayne & Ingrid - Lodge Owners are hands on and incredibly attentive. The Lodge is clean and comfortable. The towels are super plush and the bathroom amenities are Molton Brown. Food is 5 Star! Chef’s are outstanding. We went trout fishing with Bob - we caught 15 pounds of trout. Bob was funny, informative and probably the best fisherman in Rotarura. The boat is big, comfortable and has excellent fishing equipment and technology. Our preplanned cycling tour got canceled. Wayne stepped up and found us an alternative and I must say it was the highlight of our trip so far in NZ. The bikes were top notch and the mountain bike trails were incredible with all levels accommodated for.

Newina is a medium sized hotel, located 5 minutes away from towns centre The manager was very helpful and had excellent knowledge of tourist attractions in the area. The room was spotlessly clean and we were delighted to see a private courtyard with a huge spa. There is also a swimming pool and small conference room. Full laundry facility located on the ground floor. Very affordable and we will definitely stay again

This was a borderline 4 star hotel, but a bit expensive at that. The grounds are nice with animals and a nice bamboo forest. The room is pretty comfortable and staff (that were on site - it is limited staff) were friendly. However there are a few things lacking that make it a 4 star rather than 5 star. - the website advertises a ‘Michelin star formulated’ 4 course dinner, but in reality it is a cold plated dinner with only a staff of one chef in the kitchen with one waitress. We were told there was a private event at the sister hotel black swan, and suspect that the main chef and staff were catering that party. The same chef cooked breakfast which was fine for a simple breakfast but resources and quality were insufficient for a 4 course $105 dinner. We didn’t eat at the restaurant the next night. - lack of facilities/activities within the lodge. There is a dated pool table, one exercise bike and rowing machine in a cold room. There is also a room with board games to take but nowhere to play them. The lodge could do with organising more activities or partnering with nearby attractions, particularly in the winter when the pool can’t be used. They only have pamphlets set out for you to pick up yourself. When staying at a boutique hotel, we would expect to be able to relax and occupy ourselves within common areas of the property but it lacked this welcoming environment. We found ourselves just staying out until the last possible moment before heading back just to our room to sleep.

The location is good. Rooms looks good from a distance. Look closer... Bathrooms are a 2-3 out of 5. Carpet is dark but was dirty when I got in here. When I put my feet on the bed there's stuff that stuck to my feet so I will not go barefoot in here. There was a dark hair on top of the bed. There's no safe in the rooms. They brag about the 'private pool' in the rooms but it's just an older Jacuzzi bathtub. Looking at the yellowed jets, there's no way I would go in it. The welcome gift when we came was an 8 ounce carton of milk and two individual packages of cookies. Look at the photos. The light has bugs in it and is burned out. Look at the two towels/clothes racks. Yuck! The Jacuzzi faucet? No! The walls are really paper thin! I could hear conversations. I needed to rest and there were kids jumping on the beds/ laughing loudly after 10. All afternoon & on both sides of me there were a number of younger adults outside and inside drinking beer and quite loud. When I got back at 9 o'clock, The office was closed and dark and nobody that I could contact about the noise. I was not happy. Very noisy in the bathroom. There's a buzzing and humming noise that goes on and off every couple minutes. Most of the equipment noises are coming through the bathroom window from different machines on the back of the buildings. l also wasn't told this room was on a second story. had to walk upstairs with a bad leg and naturally no other rooms were available on the first floor. There is no solid ”door” to the room. The outside wall is glass windows and a glass sliding door that you get a key to. The sheers are as thin as a pair of nylons. You can see right through them. There's almost no way you can completely close the curtains over the door when you leave, without them being open a little where people can look in. This is certainly not what I would expect from a hotel room when I'm paying this High a price!

The hotel has a very old architectural style. I like it very much. The room facilities are not bad. The highlight is that the location is really good. It is very close to the city government garden and the lake. The front desk service of the hotel is very good. Help I put the suitcase in the room on the 2nd floor. The hotel's outdoor hot spring is very good, and it is very comfortable to soak in the evening. If there is a problem that needs to be improved, it is that I can't check in early at all, and my order includes 2 breakfasts, but The hotel seemed to be completely unclear, so I ran back to the room to check the order on my mobile phone, and I also ordered the wrong type of breakfast. All in all, it was a pleasant stay experience!