Popular Rotorua 4-star Hotels

Checked in. Went to room. It looked nothing like pictures. Two beds squeezed into a room. Old carpeting on floor. Musty smelling. We returned to front desk. Provided a different room with single queen as reservation stated. However it is still not the room pictured when reservation was made. Clearly, they have remodeled some but not all the rooms. Shower was very small and kitchenette appliances are old. No tv in bedroom and limited sockets. Cannot reccommend.

I stayed in the Sudima Lake Rotorua Hotel for three nights while attending a conference. The Sudima was selected as it was the cheapest of the four listed by the conference organisers. The accommodation and buffet breakfasts were standard and wouldn’t in themselves warrant a review, either positive or negative. What did warrant a review, however, was the check-in experience. This is the reason for the level-two rating. Having stayed at a range of accommodation – from higher end to backpacker - I cannot recall anything like it, either here in New Zealand or overseas. There was one person at the reception desk and only one other guest checking-in before me. That check-in took a seemingly interminable time, but that can happen for whatever reason. My check-in appeared normal, but thereafter the experience ‘went to custard’. Assigned a room on the third floor I duly went with my bag to the room. Arriving there the magnetic door card wouldn’t open the door. I then returned to the reception desk, explained the situation and was provided with a new set of door cards. I then proceeded back to the third floor and, yes, the door cards this time successfully opened the door. However, upon entering the room I was surprised to find evidence that someone else was using the room. Material around the room showed that this person was also a conference attendee. (Interestingly there was a half drunk bottle of whisky on a table, but alas it was a blend and not a single malt so there was no temptation to take a few swigs.) Using the room’s telephone, I called the reception number but there was no response. Anxious that the room’s inhabitant may return I returned once more to the reception desk to be provided with a new room and corresponding door cards. Another ascent to the third floor finally eventuated with valid room occupancy at the Sudima Lake Rotorua Hotel. The time lapse since first entering the hotel stretched to about 40 minutes.

First stay at this property. Checkin process was not up to major hotel standards. The staff was impatient and unhelpful with some of the questions we had eg. with the parking situation with this place. They only had 1 person at the check-in counter and there was a long line. Hence, she looked rather stressed and impatient to address questions that guests had. Hotel is right next to Eat Street.

I'll start with the things I liked. The breakfast buffet. It was nice to have a quick way to get a good breakfast at the hotel. The decorating in the lobby was very nice. Now the not to nice parts: The room was cramped with 2 queen-sized beds. (Though it did have a refrigerator and kettle.) I opened the curtains to be surprised by shredded sheers. The wi-fi was very poor. The access is not handicap accessible. The front steps did not have a railing. The ramp was great for luggage, but would not have accommodated a wheelchair. (I have bad knees and use a cane.) They seems understaffed. A common problem throughout our trip. But the staff was helpful. They acknowledged the torn sheers and have plans to replace them all.

We really enjoyed our time here. The rooms aren't huge but they're well appointed and well decorated. The locations is excellent, we walked to breakfast, lunch and dinner most days. It's also just a few minutes from the lakefront. The staff was really friendly and they have a good wine selection inside. We would definitely stay here again.

It didn't start well - my room was next to the night gate whose keycard lock is kaput and if it was not closed carefully it closed with a clang. My phone call to the night manager (reception closes early) to change rooms was ignored. But next morning the front desk staff was most helpful in changing my room to a quieter one. Avoid rooms 11 and 12 if you can. The hostel itself is modern, well set up and well located. The kitchen is spacious and well equipped. The dorms are small but the ensuite facilities are good. The bunks are comfortable and come with a reading light and privacy curtains. The hostel is located a few blocks from the tourist center around the lake shore and from the supermarket in the Central Mall. It is also just across the road from Kuirau Park, a geothermal area in the heart of Rotorua. Relax and soak your feet in the thermal footbath. Parking was not a problem. Haupapa Street outside the hostel has metered parking from 9 to 5 Mon to Fri and 9 to 12 Sat. Outside those hours parking is free and unrestricted. Across Ranolf Street on the edge of Kuirau Park there is unrestricted free parking at all times - get in early to claim a spot. Hostel staff also told me that they have off-street parking for $15 a night. Security is not great - the broken gate lock means that the common areas are open to anyone, but the rooms are secured by keycard locks.

Very suitable to choose where to stay, the parking lot needs to be booked in advance, the front desk service attitude is really good, you can walk to the Polynesian Spa, the location is very good, not far from the Government Garden. Not a one time stay, it is a recommended hotel.

The hotel is very nice and I want to come to the second time. Location is close to the lake, downtown, shopping malls are very convenient to eat. The hotel is motel style and the car is conveniently located at the door. The facilities in the room are complete, the tableware is complete, and the stove is full of fire to make Chinese food. The bed is comfortable to sleep, moderately soft and hard. There is a heated swimming pool, and the water temperature is roughly 32 degrees in the summer at 28 degrees. The hot spring pool has a strong smell of sulfur, which is much more authentic than the hot springs in the country. It is just a simple environment, one pool and one room, two in total. The hotel rents bicycles for free and is also very good value. New Zealand bicycles are planned to have a dedicated road, which is another way to visit in addition to hiking. The hotel staff is very nice and welcoming. There are also some shortcomings. Because of the hot springs, the air has a sulphur smell. But it didn't take long to stay, but it was very comfortable to ask, which was good for rhinitis and pharyngitis. The room is a little smaller. There is only one window on the ground floor where we live. The ventilation is slightly worse. The actual stay for three days is not serious. It is still under the premise of cooking in the room. In short, the hotel feels the owner's intentions and intimacy everywhere, even if it is in the hotel, it will not be boring. I also forgot that one important thing is that TV provides Netfix, and foreign hotels that have lived in the past few years have not provided it for free. More than 700 prices are very good value.

The motel units are clean, comfortable, and adequate for a short stay. I had left a telephone message before arrival, and not had any reply, so when we arrived and I introduced myself, the young lady explained to me that the owners do not speak English, and she, herself is only a part time worker who helps them out. HOW in NZ, can this happen? The criteria for living and working in NZ, as a foreigner, is that English is tested prior to working visa's or residency is granted (being an immigrant myself, I know this first hand!). Despite this language barrier, which is more annoying than anything else, our stay was comfortable. The unit could do with a freshen up - coat of paint, new bathroom floors, shower glass cleaned better etc. We chose this motel as it had a hot tub, but the tub annoyingly switches off every supposed 8 - 10 minutes. This seemed more like every 5 minutes and the re-set switch is so far away from the tub, you have to hop out in the COLD to switch it back on! So much for my relaxing time. The motel request to avoid using the hot tub after 10pm is realistic and understandable, and we were happy to comply. I'm sure we will return, possibly. Hope the re-set hot tub switches are moved by then!

Conveniently located in the heart of Rotorua's accommodation district, Marsden Stay Rotorua is just a short walk for 5 minute drive to Rotorua's CBD. Easy access to he fantastic array of recreational and cultural activities in this world-renown geothermal wonderland. The sacred, ancestral home of the Bay of Plenty Maori, Rotorua is a unique destination with many must see attractions. The property features outdoor pools, Wharenui (meeting room) catering up to 100 delegates and complimentary onsite parking.