Pullman Rotorua

Pullman Rotorua Reviews

Pullman Rotorua

1135 Arawa Street, Rotorua, Bay of Plenty, 3010, New ZealandSee Hotel Details
Pullman Rotorua
Pullman RotoruaPullman RotoruaPullman Rotorua
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1 night

Guest Reviews

8.8/10
Very Good
159 review
Verified reviews
Location9.1
Amenities8.4
Service8.8
Cleanliness9.0
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All reviews(159)
Positive reviews(144)
Reviews with photos/video(27)
Friendly staff(31)
Awesome stay(30)
Awesome rooms(26)
Convenient location(12)
Located downtown(10)
Large rooms(9)
Tasty food(6)
Negative reviews(15)
Guest User
Superior King Room with Lake View
Stayed in Mar 2025
Couples
8 review
10.0/10
Outstanding
Posted on Apr 12, 2025
Best location surrounded by restaurants and coffee place. Walking distance to the lake area with beautiful scenery. Hotel provided electric bike for self bike tour .
6/8
Response from Property: Dear Guest,Thank you so much for your wonderful review!We’re delighted to hear you enjoyed our location—being surrounded by great restaurants and coffee spots truly makes it easy to explore and indulge. We're also glad you took advantage of the short walk to the lake area and appreciated the beautiful scenery.It’s great to know the electric bikes added to your experience and gave you the freedom to enjoy a self-guided tour at your own pace.We truly appreciate your kind words and hope to welcome you back for another memorable stay soon!Kind Regards,CamilleFront Office
Guest User
Superior Two Queen Room with Lake View
Stayed in Feb 2025
Family
3 review
9.0/10
Great
Posted on Mar 20, 2025
Wonderful location Bed is too soft not comfort Simply breakfast not likely 5 stars hotel
Response from Property: Dear Guest,Thank you for taking the time to share your thoughts with us.We're glad you appreciated our central location and hope it added convenience to your stay. We're sorry to hear that the bed and breakfast did not meet your expectations. Your feedback is important, and we'll be sharing it with our team as we continue working to improve our guest experience.We value your stay with us and hope to have the opportunity to welcome you again with an even more comfortable and enjoyable visit.Kind Regards,CamilleFront Office
Guest User
Deluxe Executive King Room with City View
Stayed in Nov 2024
Family
3 review
10.0/10
Outstanding
Posted on Dec 29, 2024
The location is very central and convenient. Staff are friendly and very helpful. The room has a comfortable bed and luxuriously roomy bathroom. We charged our electric car overnight in the hotel’s car park. Our family of three had a comfortable stay throughout. We would definitely book this place again.
Response from Property: Dear Guest,Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you had a pleasant stay. It’s our goal to provide excellent service and comfort, and we’re glad to know we met your expectations. We look forward to welcoming you back for another enjoyable experience.Kind Regards,CamilleFront Office
Chris
Superior King Room with City View
Stayed in Nov 2024
Couples
11 review
7.0/10
Posted on Jan 2, 2025
located right in the middle of the town. Perfect town to stay a night if you are driving further down south.
Response from Property: Hello Chris,Thank you for your feedback and for sharing your thoughts about our location. We're glad to hear that you found it convenient for your travels. We're always striving to improve and would love to hear more about how we can enhance your experience in the future. We hope you'll consider staying with us again next time you're in town.Kind Regards,CamilleFront Office
Seetoh Chee Wai
Superior King Room with City View
Stayed in Nov 2024
Family
10 review
10.0/10
Outstanding
Posted on Dec 20, 2024
We have a good 2 days stay at pullman rotorua. It has great location as it is quick to travel to nearby tourist attractions and good food places from the hotel. We enjoyed our stay on the hotel.
Response from Property: Hello Seetoh Chee Wai,Thank you for your kind feedback! We're thrilled to hear that you had a great 2-day stay at Pullman Rotorua. We're glad the hotel's location made it easy for you to explore nearby attractions and dining spots. It was our pleasure to have you, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!Kind Regards,CamilleFront Office
Guest User
Deluxe King Room with City View
Stayed in Nov 2024
Family
13 review
9.0/10
Great
Posted on Mar 8, 2025
nice hotel, good location and restaurant was decent with good breakfast
Response from Property: Dear Guest,Thank you for your kind feedback! We're glad to hear you enjoyed our hotel, the location, and the breakfast. We truly appreciate your review and hope to welcome you back soon!Kind Regards,CamilleFront Office
Guest User
Superior King Room with City View
Stayed in Apr 2024
Family
30 review
10.0/10
Outstanding
Posted on May 16, 2024
We stayed here for 2 night and we loved the location and comfortablity of this place. And staff are friendly as well. Love to recommend to other people.
Response from Property: Kia ora,We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ChristianFront Office
Guest User
Superior King Room with City View
Stayed in Jun 2024
Family
3 review
9.0/10
Great
Posted on Jul 20, 2024
Good clean hotel. Avg brakefest.. Free milk in the lobby.
Response from Property: Kia ora,We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ChristianFront Office
Guest User
Superior King Room with City View
Stayed in May 2023
Family
1 review
7.5/10
Posted on Jul 2, 2023
Stayed here for 2 nights with my family including an infant. Room was pretty spacious. Staff was friendly. Unfortunately, there seems to be bed bugs or dust mites on the floor carpet as I got plenty of bites around my ankle. Went ahead to inform the front desk but I was told that there were absolutely no bed bugs in the hotel. Overall room is ok except for the cleanliness.
Response from Property: Kia ora,We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ChristianFront Office
GAPON
Superior King Room with City View
Stayed in Apr 2023
Couples
4 review
10.0/10
Outstanding
Posted on Jun 3, 2023
Gooooood Fun Exciting !!!!!!!!!!!!!!!!!!!!!!!!!! Guaranteeeee
Response from Property: Kia ora,We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ChristianFront Office
Hoon Hoon
Deluxe King Room with City View
Stayed in Oct 2023
Couples
30 review
9.5/10
Amazing
Posted on Jan 18, 2024
Location is great, next to the tourist centre and the hot spring area in rotorua.
Response from Property: Kia ora,We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ChristianFront Office
Dimel Harder
Superior King Room with City View
Stayed in Feb 2023
Solo travelers
31 review
9.0/10
Great
Posted on Mar 16, 2023
I had a great stay but my room has a spider web better to clean very well next time.
Response from Property: Kia ora,We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ChristianFront Office
Stan Zh
Superior King Room with City View
Stayed in Feb 2024
Family
24 review
8.5/10
Very Good
Posted on Apr 3, 2024
In general, it was good.
Response from Property: Kia ora,We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ChristianFront Office
Mint
Superior King Room with Lake View
Stayed in Nov 2023
Family
2 review
9.5/10
Amazing
Posted on Dec 25, 2023
As expected of any Pullman hotels.
Response from Property: Kia ora,We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ChristianFront Office
Marah
Superior Two Queen Room with City View
Stayed in Sep 2024
Family
6 review
10.0/10
Outstanding
Posted on Dec 31, 2024
Love a lot
Response from Property: Dear Marah,Thank you so much for your kind words! We're absolutely delighted to hear that you had such a wonderful stay. It means a lot to us, and we're grateful for your feedback. We can’t wait to welcome you back for another amazing experience!Kind Regards,CamilleFront Office