Front desk not as helpful as expected. Asked them to help me book dinners, never let me know if they manage to book for me. I was early due to change of flight. Requested for early check then says she will inform me so I waited. She didn’t make sure I didn’t wait too long. So I went for a walk and requested to text me when room is ready. She didn’t do that too. So service is not great
Location was about 5 mins drive from Vila Da Nova Devasas train station and 10 mins walk to Camara Gaia subway station. It’s not that close to Porto city centre. You got to Uber or walk everywhere. No free water in room unless you’re a Hilton Honors Silver member and above, and that’s only for the 1st bottle. Items like cotton pads and vanity kits were not restocked unless requested. Hand towels were also provided on the first day only. Dental kits have to be requested as well. Kinda disappointed based on the fact that it was a stay for our honeymoon but even so water was chargeable at 6 Euros per bottle because I was only a Blue HH member. Towel racks were not available, only hooks. Otherwise great service from the ground staff who could speak English except for a waitress who couldn’t understand “no ham no bacon” for our omelettes! Simple breakfast served daily. We were also given a small cake to celebrate. Thanks for the stay.
Very Good
109 reviews
8.8/10
Price from
SGD 179
per night
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