Name: Four Points by Sheraton Portland East
Address: 1919 NE 181st Ave, Portland, Oregon, 97230, 1919 NE 181st Ave, Overseas, United States
Rating: 4

Four Points by Sheraton Portland East Reviews

Four Points

All reviews

Positive reviews

路過波特蘭住宿一晚，酒店位置交通比較便利。前台服務熱情，房間衞生不錯，空間也比較大。總的來説價格與體驗相匹配。

I stayed in Portland for one night. The hotel is conveniently located. The front desk service is friendly, the room is clean and spacious. In general, the price matches the experience.

酒店環境挺好的，而且停車免費很關鍵，在入住的時候出現點小狀況，大氣的攜程處理的讓我們非常滿意，感謝當時溝通的客服，因為著急忘記問員工號碼了

The hotel environment is very good, and free parking is very important. There was a small problem when checking in, and Ctrip handled it generously, which made us very satisfied. Thanks to the customer service who communicated at that time, because I was in a hurry and forgot to ask the employee's number

Restaurant

24-hour front desk

Parking

Luggage storage

Wi-Fi

Smoking area

Golf course

Breakfast

Non-smoking room

All Languages

Chinese

All Room Types

Deluxe Queen Room with 2 Queen Beds

PRIVACY CONCERNS and LYING STAFF. While I was in my room during the first 30 min there was a knock and cleaning lady barged in like this was a hospital. I was exposed to the cleaning lady. My response was “may I help you” rushing to the door. She said “sorry”. I then assistant manager Sabrina called my room and reported that “2 staff members smelled smoke from my room” and the staff member that opened the door said “saw smoke in the room” according to assistant manager Sabrina, and would be charged an extra $200 dollars . Except here’s the thing, there wasn’t smoking or smoke nor had I been around smoking any part of the day. I’d been in the room for 30 min… This whole situation was upsetting. I asked for assist manager Sabrina to come up to my room to verify that there was no smoke smell, no smoke in the room, no smoke smell on me, etc and then when I check out for her to do the same. She refused and gave me a circular argument that I would have to trust them. “I give you my word” was thrown out there in an attempt to reassure me. Her word and the integrity of the staff there has already called into question with the original lying and exposure attempts. I told her I was not happy and not satisfied with the situation and was still being told I would be charge the $200 fee for this experience (not smoking) if they find evidence of smoking or smells of smoke. I told them I would not be staying here again after this experience. After getting off the room phone, things just didn’t set right. I googled people getting put through the same scam but had not read if others were exposed in their attempt to find evidence of smoking. Usually they just lie about it, you get charged and they take your money.  So I called back and eventually got was offered a refund if I didn’t want to stay. Still no apology for my experiences. The staff at the front gave me the good riddance look. I called them this morning from a much better hotel at which I was staying. No one barged in my room at this hotel. There was a knock, they announced house keeping like a normal hotel. The front desk would not let me speak to the General Manager LAUREN REMINGTON as a note was in the system saying my concerns had been addressed and I am blacklisted. First time I’ve been black listed, but it didn’t really matter since I verbalized that I would not frequent this hotel again. It’s like saying “you can’t quit, you can’t, you’re fired!”  The dishonest house keeping staff, the poor ability for the staff to address concerns they created and a complete lack of integrity are what you can expect from LAUREN REMINGTON, the General Manager that refused to speak to their customer and the assistant manager Sabrina.

Going to say no reservation, find Ctrip customer service solution, wait 30 minutes to stay

There is an indoor swimming pool, spa, the environment is not bad, the price is slightly higher, others are ok.

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15.0km from Portland International Airport

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Discover 80 Four Points by Sheraton Portland East reviews, rated 4 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Four Points by Sheraton Portland East Reviews: 80 Verified Reviews Latest 2024 | Trip.com

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