Mercure Pontianak City Center

Mercure Pontianak City Center Reviews

Mercure Pontianak City Center

Jl. Jenderal Ahmad Yani No.91, Bansir Laut, Kec. Pontianak Tenggara, Kota, Bansir Laut, Pontianak, West Kalimantan, 78124, IndonesiaSee Hotel Details
Mercure Pontianak City Center
Mercure Pontianak City CenterMercure Pontianak City CenterMercure Pontianak City Center
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1 night

Guest Reviews

8.3/10
Very Good
91 review
Verified reviews
Location8.9
Amenities7.7
Service8.5
Cleanliness8.1
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All reviews(91)
Positive reviews(85)
Reviews with photos/video(18)
Convenient for shopping(10)
Awesome stay(9)
Great service(7)
Delicious breakfast(5)
Near mall(5)
Negative reviews(5)
FANFAN-2025
Superior King Room Non Smoking
Stayed in Apr 2025
Business traveler
19 review
5.5/10
Posted on May 3, 2025
The hotel facilities are noticeably outdated, and the cleanliness of the bedding was particularly disappointing. The sheets had visible stains and hairs, which significantly impacted the overall stay. I recommend renovating the rooms and improving hygiene management to ensure basic comfort for guests.
sunshineonme
Superior King Room Non Smoking
Stayed in Feb 2025
Business traveler
6 review
5.5/10
Posted on Apr 7, 2025
Not live up to mercure brand. The room renovation is old and breakfast is not a 4 star hotel standard shld be.
Guest User
Superior King Room Non Smoking
Stayed in Jan 2025
Family
15 review
10/10
Outstanding
Posted on Mar 13, 2025
ALways stay here everytime visited Pontianak, hotel just next to Megamal Matahari (walking distance). Will stay again next time.
Guest User
Superior King Room Non Smoking
Stayed in Jan 2025
Business traveler
2 review
5.5/10
Posted on Feb 14, 2025
Hotel bed sheet has a smell very strong smell Aircon is not even cold Book both room same for me and my friend It was better last time
Abhiacy
Superior King Room Non Smoking
Stayed in Mar 2025
Family
19 review
9.5/10
Amazing
Posted on Apr 3, 2025
Great Location, But small rooms
Anonymous User
Superior King Room Non Smoking
Stayed in Mar 2025
Business traveler
32 review
10/10
Outstanding
Posted on Apr 30, 2025
Comfortable stay
Guest User
Superior King Room Non Smoking
Stayed in May 2025
Business traveler
17 review
8.5/10
Very Good
Posted on Jun 18, 2025
Hotel was a bit old but location was great with a megamall just beside the hotel
dyra
Superior King Room Non Smoking
Stayed in Nov 2024
Couple
2 review
10/10
Outstanding
Posted on Jan 3, 2025
Good location and good view in the pontianak
Response from Property: Dear Dyra,We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ricky Coen ArifinGeneral Manager
IDA HAZIRA
Superior Twin Room
Stayed in Oct 2024
Traveling with friends
10 review
10/10
Outstanding
Posted on Nov 26, 2024
Everything was perfect. The staff was helpful, the accomodations were beautiful and the breakfast was superb. It couldn't have been better. Thanks
Response from Property: Dear Ida Hazira , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager
Guest User
Deluxe King Room
Stayed in Mar 2025
Couple
1 review
8.5/10
Very Good
Posted on Apr 5, 2025
Good hotel ...near to Mall...but parking need more..
Guest User
Superior King Room Non Smoking
Stayed in May 2025
Family
1 review
9.0/10
Great
Posted on Jun 8, 2025
Old hotel. Decent. Good enough.
SUN CHEON
Superior King Room Non Smoking
Stayed in Jun 2024
Business traveler
4 review
7.0/10
Posted on Sep 4, 2024
It's still a pretty good hotel in Pontianak. The staff are not very good at responding, and there is a shopping mall about a 10-minute walk away.
Response from Property: Dear Sir/Madam ,We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ricky Coen ArifinGeneral Manager
Catcity Gal
Superior Twin Room
Stayed in Jun 2024
Couple
2 review
8.0/10
Very Good
Posted on Sep 26, 2024
Quite a nice hotel with large comfy bed. Near to shopping mall. There is water dispenser at the corridor outside the room. It's nice to be able to refill your water bottle.
Response from Property: Dear Sir/Madam , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager
Rizaldi Rizaldi
Superior Twin Room
Stayed in Jun 2024
Business traveler
12 review
10/10
Outstanding
Posted on Aug 11, 2024
Nice place, near to anywhere. Lokasi didekat pusat perbelanjaan
Response from Property: Dear Mr. Rizaldi ,We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ricky Coen ArifinGeneral Manager
MeowJo
Superior Twin Room
Stayed in Jul 2024
Business traveler
97 review
8.5/10
Very Good
Posted on Aug 7, 2024
Hotel facilities a bit old, should do some upgrades
Response from Property: Dear Sir/Madam ,Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ricky Coen ArifinGeneral Manager