Hotel Checkin Valencia Ciscar Reviews

We spent this weekend at the hotel. Upon arrival I had to change rooms because they did not take into account the requests I made with availability, but when I said so, they gave us a second room that was quite cozy. The cleanliness was correct, the breakfast was a bit expensive in my opinion when the sausage was a little overcooked and the juices had too much sugar. Being a three star, I have no objection. However, the last night a group of students stayed, about 120, who arrived at twelve at night and the noise was unbearable. They passed through the hallways shouting, running, talking loudly and even whistling. I called reception from the room to complain and they said I had to understand, it was a very large group. At one in the morning, the students were still uncontrolled and I went down to complain, like other clients I could see there, and the children's monitors were downstairs in reception without being aware of what was happening until they saw us go down. that we wanted to rest. I understand that the hotel is not to blame for the noise from the clients but I did not find the attitude at the reception correct where, when I was in front, they did not draw the attention of the monitors despite the complaints and we had to be the clients themselves who asked them to control to the kids. The next morning, reception again insisted on the understanding that the other clients had to have that the noise from such a large group and late at night was normal, a gesture that seemed rude to me especially when we were leaving, instead of asking if we were comfortable during our stay with them. I also work at reception, also with groups, and we do not allow anyone's rest to be interrupted, for whatever reason.