Kalima Resort & Spa Phuket Reviews

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your experience on recently stay with us.We are delighted to hear that you enjoyed your stay in the private pool villa, especially the breakfast and the warm hospitality from our team. Your kind words truly mean a lot to us.However, we are very sorry to learn about the inconvenience caused by the presence of insects in your room, especially the mention of bedbugs. While our resort is nestled in a natural hillside setting where occasional encounters with nature are expected, we take cleanliness and hygiene very seriously. Please rest assured that our team has taken immediate action to thoroughly inspect and treat the room in question to prevent any recurrence.Your feedback is incredibly valuable and helps us continue to improve. We sincerely apologize for the discomfort this may have caused and hope to have the opportunity to welcome you back for a more flawless experience.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear TumTum88,Thank you very much for sharing your wonderful experience with us.We are truly delighted to hear that you had a memorable stay and appreciated our convenient location, warm hospitality, and the delightful dining experience at our restaurant. Your kind words are a great encouragement to our team, and we are especially pleased that you found our offerings both delicious and worthwhile.We look forward to welcoming you back very soon for another exceptional stay.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear Sir/Madam,Thank you very much for taking the time to share your recent experience with us.We are delighted to hear that you enjoyed the friendly service from our team, the variety at breakfast, and the convenience of our shuttle service to Patong Beach. Your kind feedback is truly appreciated and will be shared with the team.We hope to have the pleasure of welcoming you back again soon for another amazing stay.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear Cayden Chu,Thank you very much for sharing your experience on recently stay with us. We are truly pleased to know that you enjoyed our amenities, the service provided by our team, and the tranquil environment of the resort. While our location may be slightly removed from the town center, we are glad to hear it added to your sense of relaxation and peace.Your comments regarding cleanliness and surroundings are well noted and will be shared with the relevant departments for further enhancement. We sincerely appreciate your input and hope to welcome you back for another restful and enjoyable stay.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear Cheng Chua,Thank you very much for sharing experience on your recent stay with us.We are pleased to hear that you were satisfied with the level of service provided, and that your room change request was handled promptly and efficiently. It is always our goal to ensure that every guest feels welcomed and well cared for, and we are glad that our team’s friendliness and helpfulness left a positive impression.We’re also pleased to know that you were able to enjoy our swimming pool and spa facilities after check-out while waiting for your airport transfer. Your comfort and convenience are very important to us, and we’re delighted that you made the most of your time with us.We hope to welcome you back again in the near future for another relaxing and enjoyable experience.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear Goldenpiggies,Thank you very much for taking the time to share your experience on recent stay with us.We are pleased to hear that the stunning sea view and the privacy provided by your room played an important role in making your stay enjoyable. It’s also wonderful to know that your experience at our Gin Teppanyaki and Sushi Bar was exceptional. Your kind recognition of the chef’s professionalism and the gracious service from our senior team member is sincerely appreciated and will be shared with them.At the same time, I would like to extend our sincerest apologies for the aspects of your stay that did not meet expectations, particularly the condition of the room, the performance of the air conditioning, and the overall variety of our breakfast selection. Please rest assured that your comments have been shared with the relevant departments for immediate review and corrective action.Your feedback is invaluable in helping us improve both our facilities and service. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and satisfying experience.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear x3Applee,Thank you very much for taking the time to share your recent experience with us.We are truly delighted to know that you and your family, especially your daughter, enjoyed a comfortable and memorable stay despite the rainy weather. It is wonderful to hear that our spacious, well-appointed rooms, stunning sea views, and relaxing bathtub added to your enjoyment. We are also pleased that you appreciated the pool area, buffet breakfast with diverse options, and the convenience of our shuttle service to Patong Beach.Your kind compliments on the friendliness and English proficiency of our team are deeply appreciated and will certainly be shared with our staff, as such recognition motivates us to continue delivering exceptional service.At the same time, we sincerely appreciate your constructive feedback regarding accessibility and shelter between buildings. We understand how important these aspects are, particularly during the rainy season, and we will take your comments into careful consideration as we work to enhance the overall guest experience and inclusivity at our resort.Thank you once again for choosing to stay with us and for your thoughtful recommendation. We truly hope to welcome you and your family back in the near future for another memorable experience.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear Sir/Madam,Thank you very much for taking the time to share your recent experience with us. We are truly pleased to hear that you enjoyed your stay in our One Bedroom Pool Villa and appreciated the stunning views, the private pool, and the attentive service.Your kind mention of Omi is deeply appreciated. We will be sure to pass along your compliments to her, as it will certainly encourage her to continue delivering exceptional service.We sincerely hope to welcome you back again in the near future for another memorable stay.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear TonyJso,Thank you very much for sharing experience on your recent stay with us.We’re absolutely thrilled to know that you had such a sensational experience from our dedicated staff and comfortable rooms to the stunning pool and vibrant Sky Bar. Your kind words are a wonderful encouragement to our team.We look forward to welcoming you back for another unforgettable stay.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear Sir/Madam,Thank you for taking the time to share your experience on recent stay with us.We are pleased to hear that you enjoyed the stunning views and the warm service provided by our team. Your kind words about our staff are sincerely appreciated and will be shared with them as encouragement to continue delivering exceptional hospitality.We also value your comment regarding the condition of the resort. While we take pride in maintaining our facilities, we understand the importance of continual improvements and are actively working on enhancements to ensure our guests continue to enjoy a refreshed and comfortable environment.We hope to have the pleasure of welcoming you back in the future for more seamless and even better experience.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear Sir/Madam,Thank you very much for sharing your wonderful experience with us. We’re pleased to hear that you enjoyed the variety of our breakfast offerings, the ambiance, and our gym facilities. It’s also great to know our team’s friendliness and attentiveness made a positive impression on your stay. We truly appreciate your comments and look forward to welcoming you back for another memorable experience soon.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear Sir/Madam,Thank you very much for sharing your wonderful experience with us. We are truly delighted to know that you enjoyed our amenities, cleanliness, and service, and that the views and facilities left a positive impression.We also appreciate your feedback regarding the surroundings, and we will take it into account as we continue to enhance the overall guest experience.We look forward to welcoming you back for another memorable stay in the near future.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear Sir/Madam,Thank you very much for sharing experience on your recent stay with us. We are glad to hear that you enjoyed our pool facilities and appreciated the cleanliness and service provided by our team. However, we are truly sorry to learn that the resort's location and room accessibility did not meet your expectations.Our hotel is uniquely located on a hillside to offer panoramic views, which sometimes results in longer walking distances and the use of stairs. We understand this may not be convenient for everyone, and we will continue to review ways to better assist guests, including offering buggy service to ease access.Additionally, while the resort focuses on providing a peaceful and private escape away from the bustling city center, we recognize the importance of convenience stores nearby. We will take your feedback into account for future enhancements.Thank you again for sharing your thoughts. Should you plan to visit us again, please let us know your preferences in advance, and we will do our best to assign a room with easier access for your comfort.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager

Response from Property: Dear Aunchalee,Thank you so much for sharing your wonderful experience with us.We’re thrilled to know you had a relaxing stay and loved the beautiful views and our facilities. Your kind comments about our service, cleanliness, and amenities are greatly appreciated. We also take note of your feedback regarding the surroundings and will continue working to improve all aspects of the guest experience.We hope to welcome you back again for another amazing stay.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager