The Marin Phuket Kamala Beach Reviews

Response from Property: Dear guest,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your kind words about the cleanliness and overall appeal of our hotel, and we are glad to hear you found it suitable for families. However, we are very sorry to learn that some aspects of your experience did not meet your expectations.We understand how important a peaceful environment is, especially at our rooftop pool, and we are sorry to hear it felt busy during your visit. While we strive to create a welcoming atmosphere for all guests, including families, we are exploring ways to balance everyone’s needs, potentially by designating specific times for adult-only access to the pool. Your suggestion is valuable, and we will certainly pass it along to our management team for consideration.We are also deeply sorry to hear about the issues with your room, including the smell and the AC’s performance, as well as the condition of the gym. This is not the experience we aim to provide, and we have already shared your comments with our housekeeping and maintenance teams to investigate and address these concerns promptly. Regarding the food, we regret that the burger was not to your liking. Our culinary team is always looking to improve, and we would love to hear more about your dining experience to help us refine our menu.Your feedback is incredibly helpful in guiding us to make improvements, and we are committed to ensuring a more comfortable and relaxing stay for all our guests. We would love the opportunity to welcome you back in the future to show you the enhancements we are working on. Thank you again for your honest review and for choosing our hotel. We hope to have the chance to provide you with a much better experience next time.RegardsAle

Response from Property: Dear Tash1,Thank you so much for your kind words. We are thrilled to hear that you enjoyed your stay with us. Our team strives to provide excellent service, and we are glad you appreciated their politeness. It is great to know you liked the clean rooms and the rooftop pool as well. We hope to welcome you back to Phuket soon.RegardsAle

Response from Property: Dear Valen,Thank you for your wonderful review.We are so glad to hear that you enjoyed our ideal location and the easy access to the beach and the beautiful beach club. We hope to welcome you back soon for another relaxing stay.RegardsAle

Response from Property: Dear guest,Thank you for taking the time to share your feedback. We are glad to hear you found our hotel clean, though we're sorry to learn that other aspects of your stay did not meet your expectations.We truly regret that you felt the hotel appeared run down and that breakfast did not meet your standards. Your comments have been noted, and we are continuously working on improvements to both our facilities and services to better serve our guests.We appreciate your honesty and will be sharing your feedback with our management team to help guide future upgrades. If you have any additional suggestions or if there is anything we can do to make it right, please feel free to reach out to us directly.RegardsAle

Response from Property: Dear Ben,Thank you so much for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and that our dining team was able to accommodate your vegetarian preferences.I will be sure to pass along your kind words to them.We appreciate your comments regarding the location and understand that the lack of walking paths nearby can be a bit inconvenient. Your insights are valuable and will certainly help us in continuing to improve the guest experience.We hope to welcome you back again soon.RegardsAle

Response from Property: Dear Evgenii,Thank you for your wonderful review.We are so happy to hear that Auddy and Nigale made your experience even better. They truly are the best workers, always going above and beyond to help guests understand any situation. If you ever have any questions, do not hesitate to reach out to them, they are always ready to assist! We look forward to welcoming you back soon.RegardsAle

Response from Property: Dear JamesThank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your stay as a solo traveler and found our rooms spacious, quiet, and comfortable. It’s great to know that our staff and location added to your positive experience.We look forward to welcoming you back in the future. If there’s anything specific you need during your next stay, please don’t hesitate to let us know. Safe travels and see you soon.Grand regardsAle

Response from Property: Dear Drew,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We aim to provide exceptional service, and we are always working to improve. We're glad to know that you found the room to be nice, and we sincerely appreciate your kind mention of it.We also understand that some aspects of your stay were disappointing, and we are sorry if our services did not align with your expectations. We value your comments as they help us identify areas for improvement.We hope you might give us another opportunity to provide you with a better experience in the future.RegardsAle

Response from Property: Dear Yosko, Thank you so much for your glowing review! We're thrilled to hear that your last-minute decision to stay with us at The Marin Phuket turned out to be such a wonderful experience from start to finish.It's fantastic that you enjoyed our two bars with their 50% off during happy hours, especially the rooftop bar with its stunning views and delicious BBQ. We're delighted that our shuttle service to Surin Beach and Kamala Beach added convenience to your stay, and that you found the beach just a short walk away.We're also pleased that you appreciated our two swimming pools with their beautiful night lighting, perfect for capturing memorable photos, as well as the birthday cake surprise for your husband. Making special moments like these is what we strive for.Thank you once again for your kind words and recommendation. We look forward to welcoming you back for another peaceful escape to Kamala Beach!Grand regardsAle

Response from Property: Dear guest,Thank you for your kind review.We are delighted to hear that you found our prices reasonable and enjoyed the benefits of staying with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon.RegardsAle

Response from Property: Dear Khun NatthiraThank you for a wonderful comment. Your comment will an encouragement of us to create a better service in the future.Grand regardsAle

Response from Property: Dear guest,Thank you for your feedback and for sharing your concerns with us. We deeply value the experience of each guest and always aim to ensure a clear understanding of our policies.To clarify, we have a strict non-smoking policy inside the rooms, and this is communicated in several ways: we display clear "No Smoking" signage in the rooms, our registration form includes information about the policy, and our Front Desk team makes sure to inform all guests about this when they check in. We understand that there may have been some confusion, and we truly apologize for any inconvenience caused.Additionally, while smoking is not permitted inside the rooms, we do provide designated areas for smoking. We strive to ensure a comfortable and clean environment for all our guests, and unfortunately, smoking in non-designated areas can lead to cleaning charges.We regret that there was any misunderstanding and sincerely hope it did not impact your overall stay. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.Thank you again for your feedback, and we hope to welcome you back in the future.RegardsAle

Response from Property: Dear guest,Thank you for sharing your thoughts with us. We are glad you found our hotel nice. We understand that our location may not suit everyone’s preferences, and we appreciate your feedback regarding the crowd. If you’re seeking a more private atmosphere, we recommend exploring some of our quieter areas or nearby attractions. We hope to have the opportunity to serve you again in the future.Grand regardsAle

Response from Property: Dear guest,Thank you so much for your wonderful review.We are thrilled to hear that you had an exciting evening with us. Your positive feedback means a lot to our team, and we are glad you enjoyed your time here.We look forward to welcoming you back soon for another great experience.RegardsAle