Muong Thanh Luxury Phu Quoc Hotel

Muong Thanh Luxury Phu Quoc Hotel Reviews

Muong Thanh Luxury Phu Quoc Hotel

Huyện, Tổ 3, Ấp, Đường Bào, Phú Quốc, Duong To, Phu Quoc Island, Kien Giang Province, VietnamView Hotel Details
Muong Thanh Luxury Phu Quoc Hotel
Muong Thanh Luxury Phu Quoc HotelMuong Thanh Luxury Phu Quoc HotelMuong Thanh Luxury Phu Quoc Hotel
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Muong Thanh Luxury Phu Quoc Hotel Guest Reviews

3.6/5
86 review
Verified reviews
Location3.9
Amenities3.4
Service3.6
Cleanliness3.6
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All reviews(86)
Positive reviews(71)
Reviews with photos/video(30)
Friendly staff(17)
Great value for money(13)
Awesome rooms(12)
Near shopping area(12)
Awesome stay(11)
Convenient for shopping(9)
Nice sea view(5)
Negative reviews(15)
CBBJOY2
Deluxe Twin Room
Stayed in Dec 2024
Solo travelers
11 review
3.2/5
Posted on Feb 5, 2025
PROS: Close to the beach, can watch the sunset from the hotel, front desk was professional and courteous, room service was great, internet was good, water pressure and temperature was good, size of the room was very specious, clean sheets, breakfast was good enough, close to the night market. CONS: My room was dirty, carpet was stained, hand print on the mirrors and the sliding door to the balcony, pink stuff on the bathroom door. 🤮 I regret staying here for 5 days because the room didn’t feel clean.
6/8
Response from Property: Dear CBBJOY2,Thank you for your valuable feedback. We are pleased to hear that you enjoyed our location, beautiful sunset views, professional front desk service, and other amenities. However, we deeply apologize for the cleanliness issues you encountered during your stay. Please be assured that your comments have been shared with our housekeeping team to address these concerns and improve our service.We hope to have the opportunity to welcome you back in the future and provide a more comfortable experience.Best regards,Duong Xuan ThangGeneral Manager.
Onthemove
Deluxe King Room
Stayed in Oct 2024
Family
6 review
4.0/5
Very Good
Posted on Nov 7, 2024
For the price we paid the hotel was great. The pool was big and very quiet. The room was big and the view was amazing. A few things that could be improved, we wanted food around the pool but there was no menu. And the breakfast didn’t have a lot of choice but it was ok.
Response from Property: Dear OnTheMove,Thank you for staying with us and sharing your experience. We’re happy to hear you enjoyed the peaceful atmosphere and view from your room. Your feedback on poolside dining and breakfast options is appreciated, and we’ll use it to enhance our services.We look forward to welcoming you back.Warm regards,Duong Xuan ThangGeneral Manager.
Yokogoos
Deluxe King Room
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Rooms are clean and service is great
Response from Property: Dear Yokogoos,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our clean rooms and great service. Your satisfaction is very important to us, and we appreciate your positive comments.We look forward to welcoming you back for another great stay.Best regards,Duong Xuan ThangGeneral Manager.
ae
Deluxe King Room
Stayed in Nov 2024
Family
4 review
1.7/5
Posted on Feb 9, 2025
This is the main air conditioner 🥹
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused during your stay. We understand how important comfort is, and we regret that the air conditioning did not meet your expectations. Please be assured that we are addressing this issue with our maintenance team to ensure a more pleasant experience for future guests.We hope to have the opportunity to welcome you back and provide an improved stay.Best regards,Duong Xuan ThangGeneral Manager.
Voloruushka
Deluxe King Room
Stayed in Jan 2025
Family
2 review
1.5/5
Posted on Mar 5, 2025
It was very dirty and old facility and there was a lot of noise between rooms, the AC didn't work during our stay and it was unbearably hot.
Response from Property: Dear Voloruushka,Thank you for sharing your feedback. We regret to hear that your stay did not meet expectations, particularly regarding cleanliness, noise, and air conditioning issues.Your concerns are valuable to us, and we will review them with our team to improve our services. We appreciate your time and hope for an opportunity to provide a better experience in the future.Best regards,Duong Xuan ThangGeneral Manager.
Dosjan
Deluxe Twin Room
Stayed in Dec 2024
Travel with friends
5 review
3.7/5
Posted on Mar 10, 2025
We have stayed at this hotel for some days on our vacation. hotel is close to the public market area, so it is easy to access there, close to sea, but doesnt have a private beach. Hotel has swimming pool, and a good breakfast. Pricewise it is cheaper. and rooms are large and has free parking area.
Response from Property: Dear Mr/Ms Dosjan Khaval Thank you for choosing Muong Thanh Phu Quoc Hotel for your stay. We truly appreciate your trust and hope you had a pleasant experience. Our hotel is conveniently located just 150 meters from the beach, offering easy access to the stunning coastline. We look forward to welcoming you back soon!Best regardsDuong Xuan Thang - General Manager
Srnt
Executive Suite
Stayed in Dec 2024
Family
5 review
3.0/5
Posted on Jan 18, 2025
Beach was dirty and nothing there😔. So expensive but i do not like the hotel
Response from Property: Dear Srnt,Thank you for your feedback. We regret that your experience did not meet your expectations. Your comments about the beach and pricing are noted, and we will review them to improve our service.We hope to welcome you back for a better experience in the future.Best regards,Duong Xuan ThangGeneral Manager.
TSG
Deluxe King Room
Stayed in Dec 2024
Travel with friends
8 review
2.7/5
Posted on Jan 12, 2025
there was a mouse in our room. Furniture and wallpaper need to be updated
Response from Property: Dear TSG,Thank you for your feedback. We are deeply sorry to hear about the issue with the mouse in your room and the condition of the furniture and wallpaper. This is certainly not the experience we aim to provide. We are taking immediate action to address these matters and improve the overall comfort for our guests. We sincerely appreciate your comments and hope to have the chance to welcome you again for a more pleasant stay.Best regards,Duong Xuan ThangGeneral Manager.
leoxid
Deluxe King Room
Stayed in Jan 2024
Couples
18 review
4.5/5
Great
Posted on Mar 8, 2024
Breakfast was good. Location not so good but night market and food stands are near.
Yoman Brunson
Executive Suite
Stayed in Nov 2023
Travel with friends
15 review
3.0/5
Posted on Dec 30, 2023
I don't want to speak bad about the place because the people are nice. In its heyday this hotel must have been nice but the tennis court along with the 10th floor doesn't exist. The hotel seems like a ghost town. We only saw 8 other rooms that were occupied. Breakfast wasn't that great. Besides the eggs and soup everything seems as though it was sitting there for a while. The rooms didn't have hot water. Made the jacuzzi not usable. The staff worked to fix the problem but we only had one days worth of hot water. Had a suite but the room it's just two normal rooms put together, lots of empty space. The view facing the ocean is nice. To sum up, there's no bar for drinks, no electricity one morning, no tennis court. Stay someplace else instead, definitely not worth the money.
Response from Property: Dear Mr. Yoman Brunson,Xin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response. Looking forward to having you back with us Warm regards The Management
odsuren
Deluxe Triple Room
Stayed in Dec 2023
Family
6 review
4.0/5
Very Good
Posted on Jan 29, 2024
Beach is near the hotel and very clean. Staff members are friendly. Breakfast were good
Response from Property: Dear odsuren,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Mường Thanh Luxury Phu Quoc Hotel again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards, Mr Lê Duy Hưng - General Manager.
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Family
2 review
4.5/5
Great
Posted on Mar 7, 2025
clean cheap nice
Response from Property: Kính gửi Quý khách,Cảm ơn Quý khách đã dành thời gian chia sẻ đánh giá. Chúng tôi rất vui khi Quý khách hài lòng với sự sạch sẽ, mức giá hợp lý và không gian tại khách sạn.Hy vọng sẽ được đón tiếp Quý khách trong những chuyến đi sắp tới với trải nghiệm tuyệt vời hơn nữa.Trân trọng,Dương Xuân ThắngGiám đốc khách sạn.
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Couples
3 review
3.0/5
Posted on Dec 8, 2024
too old hotel
Response from Property: Dear Valued Guest,Thank you for your feedback. We regret to hear that the condition of the hotel did not meet your expectations. Your comments are valuable to us, and we are continuously working on improving our facilities to provide a better experience for our guests.We hope to have the opportunity to welcome you back in the future with improvements that enhance your stay.Best regards,Duong Xuan ThangGeneral Manager.
Guest User
Deluxe King Room
Stayed in Feb 2024
Travel with friends
17 review
3.2/5
Posted on Mar 7, 2024
Not convenient to take a bus
Guest User
Deluxe Twin Room
Stayed in Mar 2023
Solo travelers
1 review
3.7/5
Posted on May 3, 2023
useful business center. morning buffe was pretty good, if wasn"t mess.
Response from Property: Dear Sir/Madam, Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Mường Thanh Luxury Phu Quoc Hotel again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards, Mr Lê Duy Hưng - General Manager.