Luxury Hillside Apartment Phu Quoc Reviews

1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent” 2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox 3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office 4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then 5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge) 6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower

The location was perfect for us - right behind the cable car (literally 5 min on foot to get there). Great view. We had some issues with cleanliness upon arrival, some got our room upgraded (we got a 2-bedroom apartment for one night, before the room we booked originally was cleaned up). And that apartment was gorgeous: spacious and clean.

The room is good, good, good and good. The location is the best. The reception is kindly and very helpful.

Everything was beautiful

really greedy place. I have sent repeated cancellation requests and still have not received the payment!

Recommend this place is comfortable

I love this apertment

The location is very good, you can see the fireworks! Very cost-effective! Good value for money! It was difficult for the driver to find the correct location of the apartment. Stayed two nights but only got two bath towels. If they were more considerate and changed the towels every day, it would be more hygienic!

Very good accommodation, the staff is lovely and caring, named Ms. Anna, very talkative and friendly. The room is clean, has a refrigerator, microwave, kitchen equipment, hair dryer, TV, WiFi. The room I got was room H2-1109 right side. Most importantly!!! The view is worth millions. The view is beautiful. You can watch the show and watch the fireworks at night. There are 2 marts downstairs. It is the same group as Rosie Hillside.

Great apartment! The apartment has everything for life! We lived on the 10th floor, fireworks from the roof 💪🫶🏽😊

Great place with a beautiful view from the window, in the evening you can watch the fireworks! Mini apartment, there is a refrigerator, microwave, stove. On the roof of the building there is a swimming pool with sun loungers.

The apartment is great! The view is gorgeous, everything you need is in the apartment, a kitchenette with dishes. The pool on the roof is also great! I recommend it.

Everything is fine, the view is cool, the area is quiet, you can see the show from the balcony, but the service is so-so. It's long, strange, to go up the elevator you have to ask the security guard to put your card in every time. The room has everything

The room is clean and the view is very good