Hotels near Wat Toul Sonte Wan (Wat Toul Ors Luk), Phnom Penh

going back to this city after 26 years is quite exciting so I chose a hotel near the city center. I booked City Centre Hotel via booking.com. I requested for airport pick up but no one picked me up even if I agreed with their taxi cost of 15 USD. I needed a taxi because I am going to an important meeting that same day. After my meeting, a friend dropped me off at the hotel and I found out that the hotel is located in a very busy street near bars and shops. Anyhow, I already booked. The reception told me to pay extra amount which I just paid because it is already around 8 pm and I needed to sleep. The room is very small with no exhaust and windows can not be opened. The pillow cases were stained and somewhat smelly. Breakfast is good and staff are friendly and helpful which made it better even if the hotel is not that great. After walking around the area, I found out that there are better options within that vicinity. So next time I will tray another hotel.

I stayed here with some friends back in February 2016. I have great memories. The coffee served at breakfast was the best I have ever tasted. I have been trying to remember the name of the Australian writer who stayed here to write a book about Cambodia. His boom is on sale in reception, and it was the staff who told us about him. Does anybody remember?

Place there initially for 2 nights then was told we had to stay 2 weeks due to a positive case on the flight, not even sure if that was the case the hotel receptionist just smiled when he announced it. The room is dirty, when asked for the cleaning the cleaner asked for money! It was still dirty by my standards after she cleaned. The bath mat was old grey, torn and sheets were yellow with age, that I can cope with but black dirty on the surface areas is not acceptable. In the end I had to clean the room myself. You have to request for clean towels and toilet paper. We were supposed to have 3 meals per day they forgot breakfast the first 2 days. Then food came at strange time earlier each time in the end: Breakfast @ 06:30, Lunch @ 11:00, Dinner @ 16:30. It was poor quality food and just warm, lunch was probably delivered same time as lunch as it was almost cold. The food rubbish is left outside each door and by the elevators with cats wondering around at night scattering rubbish around. This is the worst experience ever. DO NOT COME TO THIS HOTEL!

Great services and friendly staff at the hotel on all fronts. Areas for improvement are the cleanliness and hygiene particularly the restaurant areas. Room writing table with an adjustable height feature would be great too. Overall, it was a quiet, happy and pleasant stay. Hotel is worth recommending to friends with a competitive pricing and package.

One of the best hotel in Phnom Penh. Indeed it is a Smart Hotel. The facilities, the room, the staffs are the best. The hotel is just near to everything. The breakfast is so good too. I will comeback to Phnom Penh stay in Marco Polo and book in Trip.com

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

The room was very spacious. The bathroom was also very big. Everything was nice and clean and the staff were amazing. The hotel itself is very pretty and aesthetic. The swimming pool was nice as well although a little bit cold at night. Everything was great and I wished I had booked an extra day at this accommodation

We went to Phnom Penh for business trip and decided to stay in this hotel. The location of the hotel is great and convenient. Many restaurants and entertainment activities are available nearby. The only downside of this hotel was that the room is quite small. Everything else is good for me.

Overall a comfortable and great value stay! The view from the room was amazing, I loved seeing the sun rise or watch the sky turn dark as the city lit up. As long as you're not too freaked out by the small cockroaches that will come out at night. Anyway I solved the issue by buying ”trap a roach” kits from Mr DIY at AEON mall, it was highly effective. Self service washing machine, microwave and toaster oven available at level 29. The swimming pool, steam room and gym was amazing at level 39. Note you are not allowed to wear the bath robe there, you need to be covered in your own clothes and change there. You need a separate access card to enter. Note u can change lifts at level 3A from the mall to reach level 28/29 too. There is a convenient Chinese supermarket at the ground floor of the mall, and you can easily get many things. Food delivery has to be collected from the ground floor, as building security won't allow them to go up, but not an issue. Remember to hang housekeeping tag outside the door if you want them to clean the room.

I love this hotel. Located not far from many popular attraction and a lot of restaurants and bars close by. The staff is very friendly and was able to communicate using English. They were very pleasant and always smiling. Also, they were very helpful. The superior room with city view was lovely. It had a full size fridge, a water dispenser, a microwave, hair dryer, table, king size bed, tv, kettle, lots of storage, water heater, full size mirror and a vanity size mirror. The room was very clean. No molds in the bathroom. Towels and sheets were very clean, white and smelled very good. Rooms are cleaned every day which includes changing of sheets and towels. The hotel has enough amenities for a stay in holiday. The pools on the 13th and 39th floor are beautiful. These floors also has a steam room and gym available from 7am to 9pm. The entire place was clean and all workers greeted me with a smile. There is also a reading room, game room and a playground on the 13th floor. If you stay at this hotel for long, you don’t have to worry about dirty laundry as this service is free of cost. If that’s not a good bargain, I don’t know what is! This apart from the fact that my stay was for 5 days and 4 nights and my total was less than US$100 for the entire stay. The views from the rooms are spectacular. You’re able to see the city/ river. When it rains it’s just so beautiful. I was lucky enough to watch a beautiful firework activity taking place during my stay. Overall, I very lovely time spent at this hotel and I definitely would recommend to anyone planning to visit Phnom Penh and I will most definitely stay here again. 10/10 You are required to pay US$15 deposit when you check in and it returned when you check out. Make sure to keep your room key safe or you will have to pay for it.