One Residence Hotel & Apartment Reviews

Surrounding by lots of restaurants. The security at G floor is the most helpful, second is the male receptionist during my first day arriving. The female staffs are not really friendly and never greet customers. They did let me do late check out because of flight delay The room is spacious with free load minibar everyday. One HUGE minus point of this hotel is the odor extraction system of this hotel is very bad. I dont think they have set up the right system. My nextdoor room cooked and I can smell everything in my room which is very bad. I dont think i ll consider staying here again because of this

"The friendly staff provided excellent service. The room is spacious, clean, with a great layout. The swimming pool is nice, and there are plenty of mini bar options. Overall, I would rate it 10 out of 10.

I always enjoy staying at One Residence. The place is clean is very convenient to travel to most of the places in the city. There’s a mall right in front of the hotel. There’s plenty options of foods and coffee shops. I would recommend to stay here if you want to try.

Pros: Great location. Central to everything we needed. Doorman/bellboy/ the guys who hep you park was very nice and even helped you cross the street and back. Big Comfortable beds. They had the Starbucks coffee thingy but there was no sugar provided. Snacks and drinks in the fridge was provided at no additional charge. Con: check-in staff/ front desk was not hospitable at all. Did not make me feel welcoming since the last time we were there last year. Look like they are all new. All 3 mornings I came down to get my Coffee and hot chocolate for my family they didn’t look like they wanted to make it.

Nice building with a great view of the central city

I recently stayed at One Residence Hotel, and the overall experience was excellent. The staff were incredibly friendly, providing a warm and welcoming atmosphere. The facilities were top-notch, enhancing the overall comfort of my stay. I highly recommend it for a pleasant accommodation experience.

Services are superb! Location is excellent, Staff were very helpful,Thank you for accommodating us during our stay. The location, service and receptionist are super awesome! The room is big enough and clean, will come back when I go to Shanghai next time!

Room was nice but there was mole on ceiling, front desk staff needs more training.

I forgot my airpod 3 headphones but they said they couldn't find them even though I found the location there

Hot water for shower not enough!!

The location is great for traveling to any place in the city since the aparmtnet is located in center of the city.

Good location.

The most rubbish hotel, the product is not what it claims, the facilities are old, the front desk service attitude is extremely bad, the room is very small and shabby. The pillows in the room are very high, and it is impossible to fall asleep. I booked for 2 days and slept for less than 2 hours. It was really uncomfortable. I checked out. My neck was stiff from lying down.

It was too bad. When I placed the order, it was clearly written that I would check out at 2:00 pm. But when I checked in, the waiter said that I would check out at 12:00 pm. The platform was none of their business. The attitude of the male waiter at the bar was too bad. Finally, we negotiated to check out at 1:00 pm. It was very noisy downstairs early in the morning. The sound of various speakers made it impossible to sleep well. The hot water in the bathroom should be an electric water heater. It ran out of hot water after a few showers, so if you want to take a hot shower, you have to rush. I will never come to this hotel again. The key is that it is still so expensive. It is not as good as the one I stayed in other places for more than 100 yuan.