Mind Resort Pattaya Reviews

Response from Property: Dear chetan,Greetings of the dayThank you for taking the time to share about your recent experience. We sincerely regret that your stay did not meet your expectations and we apologize for any discomfort you may have experienced during your brief time with us. We acknowledge your concerns regarding the odor and the quality of the furniture in the room, and we want to assure you that we're committed to continuously improving and maintaining our facilities. Your feedback is extremely valuable to us.We also understand the disappointment with regards to the room not matching your expectations based on the photographs, and we are examining our communication resources to ensure our guests have a clear, accurate image of our amenities.We wish we would have had the chance to address these matters while you were still with us; our team is always ready and willing to assist our guests to make their stay comfortable and satisfactory.We see every feedback as an opportunity to improve and we'd love to have the opportunity to leave a more positive, lasting impression on a future stay. We're committed to providing a superior guest experience, and we hope you'll consider returning so we can show you the high standard of experience that many of our guests have grown so fond of.We hope to welcome you back Best Regards,Rahul Gupta (GM) & TeamMind Resort Pattaya

Response from Property: Dear guest, Thank you for choosing our hotel and taking the time to leave a review. We sincerely apologize for any inconvenience you may have experienced during your stay. Regarding the toothbrush issue, the hotel originally provided disposable items. We will conduct an internal investigation to ensure that this does not happen again. Regarding the safety issue you mentioned, we attach great importance to the safety and comfort of every guest. We are strengthening door management and improving employee customer service training to ensure the satisfaction and safety of all guests. We value your feedback and we will continue to improve our services and facilities to meet our guests' expectations. We hope to have the opportunity to welcome you again so that you can see our efforts in improving our service and environment. Thank you again for your valuable feedback and we hope to have the opportunity to serve you in the near future. Sincerely, Rahul Gupta (GM) & TeamMind Resort Pattaya

Response from Property: Dear guest, Thank you for your comment. We take your feedback very seriously and regret the unsatisfactory experience you had during your stay. With the goal of providing the most comfortable, clean rooms and excellent service, we are sorry to hear that your experience did not meet your expectations. Regarding the cleaning issue, we promise to conduct in-depth research and actively seek solutions. We sincerely hope that every guest's experience is impeccable. Obviously, if we are not doing well in this regard, we will take action to improve it. Regarding the refund issue, we will follow up with you. Although the hotel has a certain cancellation policy, we have always been committed to providing fair and flexible solutions to protect the interests of our guests. We are always looking to improve, and your feedback is undoubtedly an opportunity to enhance the quality of our service. We look forward to welcoming you again in the future, and we will do our best to show you our improvements. Thank you again for your feedback. We value every customer evaluation and your comments remind us that we need to continue to work hard to improve our service standards. Sincerely, Rahul Gupta (GM) & TeamMind Resort Pattaya