The Grass Serviced Suites Reviews

Response from Property: Dear Valued Guest,Thank you for choosing to stay with us at The Grass Serviced Suites and for taking the time to share your experience. First and foremost, we are truly sorry to hear that your recent stay did not meet your expectations and that you experienced multiple inconveniences during your time with us.We sincerely apologize for the room issues that required you to move several times. It is very disappointing to learn that we did not follow through on our promise to arrange a better room for your extended stay. This is not the level of service we strive to provide, and we understand how frustrating it must have been—especially when you were not feeling well and needed a comfortable and hassle-free environment.Your comments about the TV remote not functioning properly and the cleanliness of the bathroom tiles and sink are very concerning. Cleanliness and maintenance are among our highest priorities, and we deeply regret that your room did not reflect the standards we aim to uphold. We have immediately forwarded your feedback to our housekeeping and maintenance teams for urgent attention and improvement.Please rest assured that your experience is not being taken lightly. Your feedback is incredibly valuable to us, and we are using it as an opportunity to review our internal communication and service follow-up procedures, especially at the front desk.We genuinely hope you are feeling better now and that we will have a chance to welcome you back in the future, so we can show you the improvements we are making and provide the level of service you truly deserve.With sincere apologies and kind regards,The Management TeamThe Grass Serviced Suites

Response from Property: Dear Karl Williams and Kuba Williams,On behalf of everyone at The Grass Serviced Suites, we would like to extend our heartfelt thanks for your kind and thoughtful review. It brings us immense joy to know that you have noticed and appreciated the improvements we have made over time — from refurbishing all guest rooms and enhancing both reception areas, to introducing a massage centre and expanding our restaurant menu. Every enhancement has been guided by our commitment to delivering a better experience while still maintaining reasonable pricing for our guests.We are especially delighted to hear that the service provided by our team members — Miw, On, Oam, and Pop — has left a lasting impression. They are always happy to welcome you and your son, Kuba, and they remember you fondly with every visit. Your loyalty and recognition truly mean the world to us, and we are grateful to have become a memorable part of your time in Thailand.It will be our absolute pleasure to welcome you back in May 2025 for your son’s birthday celebration. Until then, we wish you and your family continued happiness and good health.Warm regards,The Grass Serviced Suites Team

Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager

Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager

Response from Property: hank you for your wonderful review and valuable feedback regarding your stay! We are delighted to hear that you enjoyed the cleanliness and spaciousness of our rooms, as well as the softness and comfort of our beds, which we carefully select to ensure your relaxation.We truly appreciate your suggestion about adding more charging sockets and USB ports, and we will take this into consideration to enhance the convenience of our services.Additionally, we are pleased that you found our location ideal for exploring major attractions and that you appreciated the inviting ambiance of our hotel.We look forward to welcoming you back in the future and thank you once again for choosing to stay with us.Best regards,The Management

Response from Property: Dear Nitish9397,Thank you very much for your wonderful review. We are truly honored and delighted to have been a part of your memorable experience during your stay with us. Our team is committed to providing the highest level of service, and your kind words serve as a great source of motivation and encouragement for all of us.We will be sure to share your compliments with our staff, as it is always rewarding for them to know that their dedication has made a positive impact on our guests. Your feedback inspires us to continue improving and delivering exceptional hospitality.We sincerely hope to have the pleasure of welcoming you back in the future and providing you with another outstanding stay. Should you have any suggestions or further feedback, please do not hesitate to reach out to us at any time.Once again, thank you for sharing your experience with us. We look forward to welcoming you again soon.Best regards,Front Office Manager

Response from Property: Dear JeffXieeeee,Thank you so much for your kind words and for choosing to stay at The Grass Serviced Suites.We’re delighted to hear that you found our place cozy and enjoyed the breakfast — your satisfaction means a lot to us.We look forward to welcoming you back for another pleasant stay in the future!Warm regards,The Grass Serviced Suites

Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager

Response from Property: Dear John Joachim,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your recent stay with us. We take all guest concerns seriously, and we are truly sorry that your experience did not meet your expectations.Please allow me to address some of the points you mentioned:Room Condition: We understand that you found the apartment outdated, and we are actively working on renovations and upgrades to improve the overall guest experience. Your comments will be forwarded to the management team for consideration.Front Desk and Housekeeping Staff: We deeply regret that you had a negative experience with our staff. We aim to provide excellent service to all our guests, and it is concerning to hear that you found the front desk agent and housekeeping team to be rude or unprofessional. We will address this matter with the appropriate departments to ensure our team is better trained in guest relations.Engineering and Maintenance Issues: We apologize for the inconvenience you experienced with the door issue and the way it was handled by our engineering staff. This matter will be looked into with urgency to avoid further frustration for future guests.Breakfast Staff & Lost Medication: We are very sorry to hear about the loss of your medication and the way the situation was handled. We understand how important medication is, We already investigate you did not forget the medicine in our restuarant .Property Environment & Security: We regret that you felt uncomfortable in the surrounding area and that there was an incident involving police presence. Your safety and comfort are our top priorities, and we will continue to ensure that our property remains a safe and secure environment for all guests .Price Concerns: We strive to offer fair pricing based on the season and demand. We sincerely apologize if you felt that the value did not meet your expectations. We will review our pricing structure to ensure it aligns with the experiences we aim to provide but the hotel do not fill information five star in the webiste .Once again, we apologize for the inconveniences you faced and hope you will consider giving us another opportunity in the future. Please feel free to reach out to me directly at [Your Contact Information] if you'd like to discuss your concerns further.Thank you for your feedback, and we wish you all the best in your future travels.Sincerely,Hotel Manager

Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager

Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager

Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager

Response from Property: Dear Valued guest,Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager