18-40 Anderson St, Parramatta, New South Wales, 2150, AustraliaView Hotel Details
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Holiday Inn Parramatta, an IHG Hotel Guest Reviews
4.6/5
Great
44 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(44)
Positive reviews(43)
Reviews with photos/video(16)
Awesome stay(15)
Great service(10)
Great location(10)
Clean and tidy(7)
Convenient location(5)
Negative reviews(1)
Guest User
Standard Room with 2 Double Beds
Stayed in Jan 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 28, 2024
It took us a little walk from the Parramatta train station, dragging two kids and two large suitcase, to the hotel. Roughly 20 min. But once we had familiarised ourselves about the surrounding area, it takes only 10-15min to travel between the hotel and train station. So 4/5 for its location! Besides, it is very close to the Westfield shopping center. It makes an almost seamless transition for us.
The best part of Holiday Inn Parramatta to us was its cleaness and friend service. We loved how clean our room was on the first day, and how clean it was every time we came back after the room service. We were convinced by the hotel team on their committment over cleaness of the room.
The room amenity may need an upgrade (not to mention the super sensitive fire alarm). The AC seems to be set at a super low temperature, but if setting higher there was a foreign smell. No enough power point so not easy to recharge phones and other electronics. Plus, there were not enough cutleries at the room (so I had to eat a slice water melon with a tea spoon.)
But all by all, I still think this hotel is a great place to stay for a short term holiday. Their outdoor swimming pool is easy to use.
Response from Property: Dear GuestThank you for taking the time to tell us about your experience at Holiday Inn PARRAMATTA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back to the hotel again in the future.Sincerely,R. Galib Assistant Front Office ManagerHOLIDAY INN PARRAMATTA
Aleksander
Standard King Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Clear and friendly classic hotel! In 2 steps excellent Irish bar with Guiness😎.
Natalia
Standard Room with 2 Double Beds
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 4, 2024
My flight was running late i called them to advise i would be late and the reception man was so helpful at 1am when i think we all wanted to sleep haha
Only thing is we didn't know parking we needed to pay for but was at a low cost
Mushrooms were amazing and the family loved the food
Great experience thank you.
Guest User
Standard twin Room
Stayed in Jan 2023
Solo travelers
1 review
3.7/5
Posted on Jan 31, 2023
Everything was very good and clean. However, the pool and jacuzzi had some broken or cracked tiles.
Tarraleah
Standard King Room
Stayed in Jul 2023
Solo travelers
23 review
5.0/5
Outstanding
Posted on Jul 27, 2023
A very enjoyable stay. Clean well-equipped room in a good central Parramatta location, and with plenty of parking. Initially the door lock for my room didn’t lock properly, but this problem was handled in minutes by the friendly and efficient manager who moved me to a different room with no hassles. The buffet breakfast was a standout - a great start to the day!
Response from Property: Dear Tarraleah,Thank very much for your feedback about your stay here in Holiday Inn Parramatta. Its extremely pleasing to know that you had an enjoyable stay, particularly your comments regarding our prime location and buffet breakfast.We really appreciate that the inconvenience you experienced did not affect your impression of us. We look forward to welcoming you back in the near future. Best Regards, Holiday Inn Parramatta
Abhisekh
Standard King Room
Stayed in Jan 2023
Booked for others
1 review
5.0/5
Outstanding
Posted on Jan 14, 2023
Amazing experience staying in this hotel from the Experience from my friends who stayed in the hotel
SIMRAN KAKKAR
Standard King Room
Stayed in May 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on May 18, 2024
Good location and spacious room
Santosh
Standard King Room
Stayed in Jul 2023
Booked for others
6 review
4.5/5
Great
Posted on Sep 11, 2023
It's a good hotel to stay in Parramatta. Offers good services and has gopd facilities.
Response from Property: Dear Santosh,Thank you for staying in Holiday Inn Parramatta and for taking the time to leave a review of your stay. We're glad to hear that your stay was good along with our services and facilities.We look forward to welcoming you back next time.Best Regards,Holiday Inn Parramatta
Ashiish G J
Standard King Room
Stayed in Apr 2024
Business travelers
9 review
4.7/5
Amazing
Posted on Apr 27, 2024
excellent
Guest User
Standard King Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Excellent
Prajwal Thapa
Superior Two Double Room
Stayed in Jun 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 10, 2022
Love this hotel. I recommend everyone to stay this hotel. Good service. Good food. Thump up.
Bighead Chan
Standard Room
Stayed in Jul 2022
Business travelers
2 review
4.5/5
Great
Posted on Aug 1, 2022
Good place to staying
GogoWang
Standard King Room
Stayed in Jul 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Jul 22, 2024
As good as always,
Hygiene: clean and fresh, the room facilities are complete and comfortable; as always, I support and recommend it.
The surrounding train transportation is very convenient, and the supermarkets, restaurants and living facilities are complete!
Original TextTranslated by Google
Response from Property: Dear GogoWang,Thank you for staying in Holiday Inn Parramatta and for taking the time to leave a review of your stay.We're glad you had an enjoyable time. We also appreciate your support and comments about our convenient location.We look forward to welcoming you back next time!-Holiday Inn Parramatta
Guest User
Standard King Room
Stayed in Jun 2024
Business travelers
11 review
4.2/5
Very Good
Posted on Jun 8, 2024
The hotel is conveniently located, just a few minutes away from Parramatta station and Harris park. The hotel has rich breakfast, large rooms, good hygiene, clean and well-organized.
Original TextTranslated by Google
windcry
Standard King Room
Stayed in Mar 2024
Couples
14 review
2.7/5
Posted on Mar 31, 2024
The location is not far from the train station, but there is an incline up and down, which makes it inconvenient to carry luggage. It is also a long way from the city center. It takes at least 40 minutes by subway. A certain staff at the front desk had a very bad attitude. When we arrived at night on the first night, the staff at the front desk did not feel very friendly. I thought it was because we were too tired to catch up with our schedule, but when we were checking in, another staff member The white guest came over and asked him a question. The receptionist had a friendly conversation with the white man for more than 5 minutes before continuing to handle our check-in procedures. There was a clear difference in attitude. At that time, we were standing in front of the clerk, looking at They kept talking until they finished talking and then dealt with our check-in in a shady manner. The staff was not embarrassed at all before or after, nor was he sorry for disturbing our time. Is this hotel a priority for white people? Even the white guest felt embarrassed for blocking us?
In terms of cleaning the room, there were unknown dirt (yellow and black) on the towels, the dee dee sound of the PA system failed for no reason (1-2 am), and the water supply was cut off at night for no reason, which made me have a bad impression of this hotel. 2 points are given for the good breakfast and some good attitude.
I have always frequented hotels owned by holiday lnn when I go to different places. I didn't expect to be disappointed this time! Totally not worth the price.