Read genuine traveler ratings & reviews to find your perfect stay.
Posted onAug 18, 2026|Superior Deluxe Double Room
Lim ChunA lovely and comfortable hotel with a relaxing atmosphere. The room was clean and comfortable, and the overall environment of the property was very pleasant. I had a smooth and enjoyable stay and would be happy to return in the future
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Price per night from:NZD 106
Posted onAug 18, 2026|Deluxe Twin Room
Guest UserThe room was clean and all the facilities I needed were there. I arrived at the premises earlier than the check-in time, and thanks to the help of the courteous staff who helped me with my luggage and showed me to my room, the check-in process was very smooth. Didn't use the facilities much, but the location is perfectly accessible for me to explore around the city. This is actually my second time staying at the Mandarina and I would do so again!
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Price per night from:NZD 92
Posted onJun 25, 2026|Premium King Room
theislandlogic
I had a wonderful one-night stay from June 24th to 25th. The hotel offers a fantastic, tranquil escape right in the heart of the city. The staff were incredibly welcoming and attentive, ensuring a seamless check-in and checkout experience. The room was immaculate, comfortable, and offered lovely views. Whether you are visiting for business or a quick leisure getaway, the beautiful lakeside setting and excellent service make it a top choice. Highly recommended.
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Price per night from:NZD 150
Posted onAug 20, 2026|Standard King Room
Guest UserEven though I arrived before check-in time, they were able to accommodate me right away and I was able to check in early. I was very satisfied with the room's amenities, power outlets, hairdryer, iron, and the ample space, cleanliness, and design.
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Price per night from:NZD 106
Posted onSep 3, 2026|Superior King Room With City View
oceanrainbowThe sunset from the rooftop was absolutely stunning. The breakfast spread was incredibly diverse, almost overwhelming with choices. If you're on a higher floor, I imagine the room views would be great. For those looking for a hotel stay, I'd recommend opting for the ocean view side, even if it's a bit pricier. The city view is also lovely, with sights like the Lotus Tower.
Honestly, having stayed in many five-star hotels, I felt there's room for improvement in their hospitality. For instance, at breakfast, a server spilled juice on my leg while clearing the table next to me. They apologized immediately and said they'd bring napkins. However, several minutes passed, and they unbelievably started setting the adjacent table first and seated new guests. Those guests also seemed confused by the wet floor. I had to ask a different server for napkins before they finally brought them.
Regarding cleanliness, the drain in the shower clogged when I took the first shower, and the water wouldn't go down. Housekeeping promptly cleaned it, but I feel this should have been taken care of before check-in. Also, there were some mysterious stains on the towels, which I think should be replaced more regularly.
Other than that, the clientele staying at the hotel seemed pleasant, and my stay was comfortable. The only place to plug in Japanese appliances was in the bathroom, so a travel adapter is essential.
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Price per night from:NZD 113
Posted onAug 15, 2026|Premium Room - Ocean View
Guest User
Mixed feelings
We had quite a mixed impression of the hotel. There are definitely some very good things about it, but unfortunately, we experienced several issues that we did not expect from a hotel of this level.
Strong points:
🌊 Relaxing ocean view. If you stay here, I would definitely recommend booking a room with a sea view - it is one of the best features of the hotel.
🛏 Extremely comfortable bed. After five months of travelling around Asia, this was one of the most comfortable beds we have slept in. The mattress and pillows were excellent.
👧 Very attentive reception service. Even though we arrived late at night, the reception team quickly arranged an extra bed for our daughter. We really appreciated how quickly and thoughtfully they handled this after our late arrival.
😊 Friendly and caring staff. I especially want to mention the lovely lady who asked for our feedback at checkout. She was very attentive, kind, and genuinely apologetic about the issues we experienced. Because of her attitude and the way she handled our feedback, I’m adding one extra star to my rating.
Weak points:
We checked in late at night after an 8-hour flight and found a small insect in the bed. It was particularly unpleasant after such a long journey, we had to change rooms.
Our main concerns were related to the housekeeping service on the 11th floor. We stayed in room 1107, and unfortunately, there were several things that could have been handled better.
Unfortunately, around midnight, we were woken up by loud conversations outside our door, apparently by members of the staff. Shortly afterwards, the housekeeping staff started vacuuming the room next door and moving furniture around - at night. After a long flight, we simply wanted to sleep peacefully, especially as we were only staying for two nights. This was quite unpleasant and, in our opinion, could easily have been avoided.
There were no slippers in our room, which was surprising. We did notice slippers in the housekeeping area, so perhaps they were simply forgotten.
There were no hand or face towels in the bathroom - only large bath towels. This seemed quite unusual for a hotel of this standard, and it is not particularly comfortable to use the same towel for your face and feet.
The bathroom lighting was also very dim, making it difficult to get ready properly and do my makeup.
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Price per night from:NZD 102
Posted onMay 26, 2026|Superior Sea View Room
KevinCraving a city escape where you’re pampered from check-in to the last sunset cocktail? NH Collection Colombo stands out in Sri Lanka’s buzzing capital, blending urban convenience, plush comfort, and picture-perfect sea views. 🌊 Whether you’re here for business or to soak up Colombo’s historic streets, this hotel is your launchpad for adventure and relaxation.
From the moment you arrive at 24 Srimath Anagarika Dharmapala Mawatha, the friendly staff greets you with warm Sri Lankan hospitality, always quick to assist and happy to share local tips. The large, airy rooms are a guest favorite, especially those with panoramic sea views—wake up to sunlight dancing on the Indian Ocean and enjoy a serene start in a comfy, neat space. Make time for the rooftop Infinity Pool & Bar, an insta-worthy spot for sunset sips or just lazing with a view. The hotel’s location means you’re steps from the coastline, handy markets, and Colombo’s vibrant city life.
Breakfast is a true highlight: feast on everything from Sri Lankan hoppers to European classics. It’s the kind of breakfast spread that fuels exploration all day long. For the best experience, secure a sea-facing room and double-check your breakfast package upon booking to avoid confusion later. And don’t miss the nearby Galle Face Green at sunset, just a short stroll away—perfect for local snacks and people-watching.
Booking tip: Reserve early on trip.com, especially for high-floor, ocean-view rooms. If you want maximum relaxation, take advantage of the rooftop pool in the quieter morning hours.
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Price per night from:NZD 102
Posted onFeb 25, 2026
Rock.Rick.Rock
We booked for two nights. For me the room size is good there’s only one problem the air condition didn’t function so well. We call the reception to check why it’s not cooling and they responded so quickly. It’s clean and properly maintained. For breakfast, it’s good not so many choices but acceptable.
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Price per night from:NZD 63
Posted onApr 16, 2026|Direct Ocean View King Room
Clive GAwesome location so close to the beach but they really need to up their game on maintenance which seems to be lacking for years. It’s not healthy for paying customers to be breathing in dust and musty surroundings. Apart from that it’s a beautiful hotel with so much heritage and hope they will do justice to improve the place
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Price per night from:NZD 96
Posted onMar 10, 2025
Rajaratnam Chitrangan
Amazing location and friendly staff and clean rooms. Will be a added bonus if we can have Jaffna food Available all day from lunch time till midnight. Great experianca. Well done
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Price per night from:NZD 61