Featured facilities: Parking, Laundry service (on-site)
Great
126 reviews
9.1/10
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9.5/10
Amazing
GGuest UserExcellent service, very friendly and flexible team that was able to accommodate different needs and requests. New, clean and perfect location to get around banff!
Highly recommend
GGuest UserYou could not ask for more! This hotel has everything, comfortable room, great amenities, fantastic restaurant (don’t miss the Asian buffet on Wednesday nights) and fantastic location ( transfer busses to all the ski locations right on your door step plus just one block from the Main Street). The staff are so helpful. We can’t wait to visit again.
NNiubotesimaxinThe hot spring was fantastic, and the room was very clean. The hotel itself is new, and I hope the prices remain stable, as it feels like they're slowly increasing. Breakfast was just average; you need to book it in advance during peak season and on weekends.
3321_TiffanyGreat location, just a 3-5 minute walk to the Goose, Bird and Lemon store. However, I don't feel Banff is very safe these days. Be careful of thieves – I was followed by a group of strange kids all the way to the hotel entrance.
HH T (Jakarta)On March 19th 2026 at noon, I called the hotel and spoke with a lady who seemed to be the manager.
I told her that I couldn’t drive to Banff from Kamloops because of the road closure on Trans-Canada Highway 1 and Highway 93 due to the bad weather—heavy snow, a force majeure situation, Mother Nature herself!
That lady didn’t want to cancel my reservation and give me a full refund. I asked her which road I should take, but she couldn’t answer.
I had to take alternate roads to Jasper, Hinton, Evansvurg, Drayton Valley, Rocky Mountain House, Sundre, Cochrane, and finally arrived at the hotel around 2 a.m.
That lady really should have not been working at the hotel.
GGuest UserI was a little worried because it was a motel, but it was very clean and comfortable.
The room was warm and suited Banff, and the bathroom was clean. I usually bring my own shampoo, but I tried this one, which seems to be a Rocky Mountain brand, and was surprised how well it worked on my hair!
There were plenty of cups, but no cutlery, so people who eat in their rooms will need to bring their own.
BBuhuiyouyongdeyu5818The Banff Hotel, which was booked one day in advance during the peak season, was better than expected. The room was larger than the marked area and very quiet. The bathroom was separated into wet and dry areas. The facilities were not new but not bad. The staff was very nice and did not clean the room by default.
It is located on the east side of Banff Avenue, about 800 meters from the center. There is a gas station and highway not far outside. The underground parking lot is very convenient.
GGuest UserThey need assigned parking, otherwise you might end up having to park aways a way from your room. Also the walk way to our unit and stairway was all covered with snow and ice. It would’ve been nice if it was all cleaned before we got there. We had to ask the front desk three times before anything was done. Also we wanted to go into the hot tubs, but we were unable to. Due to there was way too much many people that were in there at the time. So we left for a couple hours and came back, thought ok let’s try again (hot tub). Once again unable to cause it was still packed with the same people. Other than that, everything was pretty good.
AAnonymous UserI recently stayed at Irwin’s Mountain Inn for a quick winter getaway, and overall, it’s a solid choice for those who want to be in the heart of Banff without the premium price tag of the luxury resorts.
What I Loved:
The Location: You really can't beat being right on Banff Avenue. It was a quick, scenic 5-10 minute walk to the downtown core for dinner and shopping. Plus, the ski shuttle stop is just steps away, which is a massive plus in January.
The Amenities: After a cold day outside, the 8-person hot tub and dry cedar sauna were highlights. They were well-maintained and exactly what I needed to thaw out.
The Staff: From check-in to check-out, the service was genuinely warm. They were happy to provide local tips and made the process seamless.
On-site Dining: We grabbed breakfast at El Toro Restaurant inside the hotel. The food was surprisingly good—definitely a step above your standard hotel fare—and very convenient on a chilly morning.
A Few Considerations:
Noise Levels: As some other travelers have noted, the walls are a bit thin. I could occasionally hear activity in the hallways and the hum of the heating system, though it didn't ruin my sleep.
Parking: The underground parking is a great perk (especially to keep the snow off the car), but it is limited and quite tight. If you’re arriving late in the evening during peak season, you might have to hunt for a spot.
Room Vibe: The rooms are clean and functional, but they do feel a bit ”classic.” If you are looking for ultra-modern luxury, this isn't it—but for a cozy, budget-friendly mountain base, it hits the mark.
Final Verdict:
A fantastic mid-range option for winter travelers. It’s clean, cozy, and perfectly situated. I’d definitely stay here again for the convenience and the hot tub alone!
GGuest UserWe did a little staycation in Banff from Calgary and overall had a great time.
The cave pool was a big hit, but just a heads up that it’s not really a “swimming pool.” It’s more like a large cave-style hot tub. It’s shallow, and the water is fairly hot, so the kids couldn’t really swim or put their faces under the water. The cave setup is very cool though, and the adults really enjoyed it for relaxing. The dry sauna was also great.
We stayed in a suite with two double beds, plus a living area with a sofa bed, a dining area, and a kitchenette. We were happy with the layout. The suite was clean, but it is definitely dated.
One downside was the TVs. I know you don’t go to Banff to sit and watch TV, but it would be nice if they updated to smart TVs. If you’re traveling with kids, I’d suggest bringing a Fire Stick or Chromecast. Even an HDMI cable to connect a laptop would work, but make sure you download movies ahead of time because the Wi-Fi in our area was pretty spotty and the kids kept losing connection.
The front desk staff were fantastic. Friendly, helpful, and efficient. They made parking easy, provided bus passes, and explained local info without us having to ask a bunch of questions.
We’d stay here again, and next time we’ll definitely bring something for the TV so we can do an easy movie night after a busy day.
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