Libertel Canal Saint Martin Reviews

Response from Property: Dear Mr Jung, Thank you for sharing your experience with us.We appreciate your generous rating of our establishment.Your satisfaction with our modern facilities, including the elevator and climate control system, means a lot to us.However, we sincerely apologize for any discomfort you experienced during your final night. Our housekeeping team maintains strict cleanliness protocols, and we encourage guests to notify our 24-hour front desk immediately should any concerns arise. The bathroom design reflects our contemporary architectural approach, though we understand your perspective regarding privacy preferences. Regarding refreshments, our water fountain in the lobby provides cool, room temperature, and sparkling water options.Finally, we're delighted that you found our central position near Canal Saint-Martin advantageous for your Parisian adventure.We look forward to welcoming you back on a future trip.Kind regards,Bertrand AUBRY - Adjoint de Direction / Assistant Manager

Response from Property: Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted that your experience at Libertel Canal Saint-Martin exceeded your expectations.The pristine condition of your accommodation and the excellent soundproofing of our eighth-floor quarters contributed to creating a peaceful sanctuary during your visit. Your complete satisfaction with these aspects brings us immense joy, as we consistently strive to provide our guests with a tranquil and comfortable environment.We would be glad to have you return for another memorable stay.Best wishes,Bertrand AUBRY - Adjoint de Direction / Assistant Manager

Response from Property: Dear Madam,Thank you for the time taken to share your experience of staying with us.We are delighted that you appreciated the convenient location of our hotel, with its proximity to supermarkets, shops, and a variety of food places offering delightful culinary experiences. The nearby river and the accessibility to popular fast food options like McDonald's certainly add to the convenience of our guests' stay.Nevertheless, we regret to hear that your experience was disrupted by noise in your room. Understanding that a peaceful environment is paramount to a restful stay, we are empathetic to your situation and apologize for any inconvenience caused. We would like to mention that our rooms are typically appreciated for their tranquility, especially those facing the courtyard. Noise disturbances, such as the ones you encountered, are indeed unusual and we are sorry they affected your visit.Nonetheless, we hope you were able to take advantage of our close proximity to Gare du Nord and Gare de l'Est, as well as the picturesque Canal Saint-Martin. It is our wish that the overall ambience and the classical décor of our rooms, along with the convenience of our location, were highlights of your time in Paris.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

Response from Property: Dear Mr Aiedil, Thank you for sharing your experience with us.We are truly thrilled that you found our hotel to be a good choice for your stay in Paris.We are pleased that you appreciated the overall cleanliness of our hotel, along with the classical décor and delightful views that our rooms offer, contributing to the charm and comfort of your visit.Nonetheless, we apologize for any inconvenience you may have experienced regarding the visibility in the bathroom. We understand the importance of privacy and will certainly take your feedback into account as we continuously seek to improve our guest experience.Finally, we are delighted that you enjoyed our location, conveniently situated near the picturesque Canal Saint-Martin and Park des Buttes Chaumont, offering easy access to the heart of Paris via the nearby Metro Jaures.We hope we will have the opportunity to see you again in the future. Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

Response from Property: Dear Guest, Thank you for this great review.We are delighted that your time with us at Libertel Canal Saint-Martin was thoroughly enjoyable. It is wonderful to hear such positive comments about our polite and attentive team, as well as the convenient location just a stone’s throw from the Jaures Metro station, providing easy access to explore the wonders of Paris. Knowing that you found our hotel to be a great value for your budget further fills us with pride, as we strive to provide excellent service and comfort at competitive prices.We look forward to welcoming you back soon. Kind regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

Response from Property: Dear Mr Krasnov, Thank you for sharing your experience with us.We truly value the insights provided by our guests.We are pleased that you found the price and quality/price ratio to be favorable. Our aim is to offer comfortable accommodations at competitive rates and it is rewarding to know when this has been achieved.However, we are concerned to hear that the room temperature and bed comfort did not meet your expectations. We strive to provide a cozy environment for our guests, and we regret any discomfort you experienced. While our room sizes are reflective of the classic Parisian architecture, we understand that this can be an adjustment for some guests.Finally, we are glad that you appreciated the affordability of our hotel, which is situated close to key public transport links, providing easy access to the many attractions Paris has to offer.We hope we will have the opportunity to see you again in the future. Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

Response from Property: Dear Madam,Thank you for the time taken to share your experience of staying with us.It's a pleasure to know that the capsule coffee machine in your room added to your comfort during your stay. We're also delighted to hear our location provided convenient access to nearby metro stations, making your exploration of Paris easier.However, we are sorry to hear that our carpets did not meet your expectations. While we ensure regular cleaning and maintenance of all our amenities, we take your feedback seriously and continuously strive to enhance our guest experience.We hope to welcome you back. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

Response from Property: Dear Mr Dh, Thank you for sharing your experience with us.We regret to hear about the difficulties you encountered with the magnetic card and the view from your window. We understand how frustrating it can be to face such inconveniences during your stay. Our team is always ready to assist with any issues that arise, and we apologize for any inconvenience this caused you. Regarding the view, while some of our rooms offer views of the charming courtyards and Parisian facades, we recognize that not all rooms have the preferred outlook. We would be more than happy to accommodate a room with a different view on your next visit, subject to availability.We hope we will have the opportunity to see you again in the future. Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

Response from Property: Dear Madam,Thank you for sharing your experience with us.We are thrilled to hear that your time at Libertel Canal Saint-Martin was so enjoyable.We are pleased that you found the proximity to public transportation convenient, with the Metro and bus services readily accessible for your Parisian adventures. It's great to know that our reception team's friendliness and assistance added value to your stay, and we are delighted that the complimentary room upgrade enhanced your experience. Your appreciation for the hotel's recent renovations and the overall cleanliness is much appreciated, reflecting our commitment to providing a comfortable and welcoming environment.It would be a pleasure to welcome you back. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

Response from Property: Dear Sir, Thank you for taking the time to share your review.We are sorry to hear about the challenges you faced during your stay regarding the room configuration and our team's service. At Libertel Canal Saint-Martin, we usually offer twin beds upon request, subject to availability, and we regret that we were unable to accommodate your preference on this occasion. Our staff strives to deliver courteous and professional service, and it is concerning to learn that you felt this was not the case. We take such matters seriously and will certainly look into this further.Regarding the location, many guests appreciate our proximity to Canal Saint-Martin, Park des Buttes Chaumont, and the ease of access to Gare du Nord and Gare de l'Est, but we understand that individual preferences on location can vary. We hope that, despite these aspects, you were able to enjoy some of the amenities and services we pride ourselves on, such as our complimentary French and international press, the colorful breakfast room with an eco-friendly approach, and our air-conditioned rooms with classic Parisian charm.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

Response from Property: Dear Mr Guest User,Thank you for sharing your experience with us.We're delighted to hear that our clean rooms and comfortable beds exceeded your expectations and provided a comfortable stay for a solo traveler. Additionally, our team is thrilled to know that their helpfulness stood out to you, as we strive to offer professional service to all our guests. It's also great to hear that our location was convenient for your needs, with halal food options and a Monoprix store nearby for your convenience.It would be a pleasure to welcome you again. Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

Response from Property: Dear Ms. Ashley,Thank you for sharing your experience with us.We are delighted that you enjoyed the spaciousness of your room and the separate shower and toilet, which are designed to provide comfort and privacy. It is wonderful that the room's layout on the first floor contributed positively to your stay with us.It would be our pleasure to have you return on another occasion. Very best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

Response from Property: Dear Mr Guest User,Thank you for this kind review.We're delighted to hear that you appreciated our hotel's prime location and the convenience of having a Carrefour nearby for your needs.We hope to welcome you back in the future.Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager