La Clef Champs-Élysées Paris by The Crest Collection Guest Reviews
4.5/5
Great
88 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.6
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Positive reviews(79)
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Great location(30)
Awesome rooms(25)
Awesome stay(20)
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Awesome amenities(9)
Negative reviews(9)
Crystal
Deluxe Room
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 28, 2024
Very good location, just few minutes walk to the LV box. Room is spacious and with good facility. Very good choice for family trip
Response from Property: Dear guest,We're delighted that you are satisfied with our service! We look forward to welcoming you again soon!Best regards,Adrien SardinGeneral ManagerLa Clef Champs-Élysées
Cheuk Ki
Superior Room
Stayed in Feb 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Mar 18, 2024
Excellent hotel, nice staff great location, perfect cleanliness room.
Response from Property: hank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us. Providing excellent service and maintaining a clean and comfortable environment for our guests are our top priorities. We're glad you found our staff friendly and our location convenient. Your satisfaction means the world to us, and we look forward to welcoming you back again in the future!Kind regards,Adrien
Guest User
Superior Room
Stayed in Mar 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Very good location and quite new
Response from Property: Hello,Thank you for your feedback! We're glad to hear that you appreciated our hotel's location and that you found our facilities to be quite new.If there's anything else we can do to enhance your experience or if you have any further comments, please feel free to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Best regards,Léo TruchetGuest Relations CoordinatorLa Clef Champs Elysées
Y
Executive Studio
Stayed in Mar 2023
Family
9 review
4.5/5
Great
Posted on May 7, 2023
The waitress kept speaking French even though she knew I don’t speak French ( she can speak English but she tried not to!) that’s very not kind
Response from Property: Dear Yeira Cho, I'm very sorry to hear about your unpleasant experience with the breakfast attendant, I will ensure that she receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime.Yours sincerelyAdrien
Guest User
Stayed in Jan 2023
Couples
4 review
4.0/5
Very Good
Posted on Feb 19, 2023
Convenient and value for money
Response from Property: We are glad that you had an enjoyable stay!Thank you for sharing your experience and we look forward to welcoming you again. Kind regards,Adrien
Anna
Executive Studio
Stayed in Dec 2022
Family
5 review
4.7/5
Amazing
Posted on Jan 25, 2023
Nice hotel , good design rooms .
Response from Property: Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again soon. Kind regards,Adrien
Guest User
Executive Studio
Stayed in Apr 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Jun 23, 2023
good!
Response from Property: Thank you we are glad you enjoyed your stay!
Guest User
Deluxe Room
Stayed in Jan 2025
Business travelers
7 review
5.0/5
Outstanding
Posted on Feb 9, 2025
It is an economical five-star hotel. The lobby is very beautiful, and the overall style of the room is modern and light luxury. The staff is very easy to communicate with, especially the front desk receptionist Killian, who will help me book a taxi to the airport and stand up to greet me when I enter the door. There are also cleaning staff and other staff who provide room cleaning twice a day. Although I don’t need it, they will call and knock on the door every day to ask. When I come back from shopping with a lot of things, the doorman will help me open the door. There is a high-end Chinese restaurant next to it. The dishes are high-end. Chinese stomachs can’t stand eating too much Western food. Room Service is provided to directly serve to the room. I chose a room with a kitchen, which has a complete set of utensils and plates. I can make breakfast by myself, which is economical and affordable. The location of the hotel is super good. You can see the Arc de Triomphe when you turn the corner. It’s a 2-minute walk to the LV flagship store on Xiang Street. It’s worth it if you don’t buy anything. I stayed for 5 days and was very satisfied.
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Response from Property: 感謝您的詳細點評!聽得出來,您在這家酒店度過了一段非常愉快的時光。這家五星級酒店確實是經濟型中的佼佼者,既提供了奢華的體驗,又保持了性價比。從您描述的大堂裝潢到現代輕奢風格的房間,都能感受到酒店在設計上的用心。而最讓人印象深刻的,莫過於工作人員的專業與熱情,尤其是前台的Killian,不僅主動幫您安排出租車,還能做到每次進門都禮貌問候,真正體現了高端酒店的服務水準。客房服務也是一大亮點,儘管您不需要每天兩次的清掃,酒店仍舊堅持主動聯繫、提供服務,展現出對客人需求的高度關注。而門僮貼心地為您開門,甚至在您購物歸來時,幫助您減輕負擔,更是讓入住體驗錦上添花。美食方面,酒店旁的高級中餐廳無疑是中餐愛好者的福音,能夠在旅途中享受正宗且高品質的中餐,確實能為味蕾帶來極大的滿足。而提供送餐服務更是貼心至極,讓人足不出户就能享用美味。此外,選擇帶廚房的房型無疑是個聰明的決定,設備齊全,既能自己做早餐,又能省下外出用餐的開銷,實用又便利。至於酒店的地理位置,簡直可以用“完美”來形容。步行兩分鐘就能到LV香榭麗舍旗艦店,哪怕不購物,僅僅進去逛一逛,都能感受到奢侈品的魅力。而轉個彎就能看到凱旋門,更是讓人隨時沉浸在巴黎的浪漫氛圍中。五天的入住體驗如此愉快,足見這家酒店無論是在硬件設施還是服務質量上,都表現得可圈可點。感謝您的分享,您的評價無疑能為更多遊客提供參考!希望下次再去巴黎時,您還能找到同樣滿意的住宿體驗。 😊 Hedi SLAMA Guest Relations
tanbi80
Executive Studio
Stayed in Dec 2024
Travel with friends
6 review
4.5/5
Great
Posted on Jan 24, 2025
The location is very good, just a few minutes to the Champs Elysees. It is quite quiet. The serviced apartment has microwave oven, induction cooker, kitchenware and tableware, which is very convenient. However, the mattress and bedding are of average quality for a 5-star hotel. The service is very good. We two girls went to the front desk around 22:00 at night and they warmly wished us to be safe.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您分享您在 La Clef Champs-Élysées 的入住體驗!很高興得知您喜歡我們酒店的地理位置以及酒店式公寓的設施,這些都是為了給客人提供更多便利而精心設計的。關於您提到的床墊和床品的問題,我們非常重視您的反饋。作為一家五星級酒店,我們致力於為每一位客人提供舒適的入住體驗,您的意見將幫助我們進一步提升服務質量。同時,很高興知道我們的前台團隊讓您感到安心與貼心。您的安全與滿意是我們的首要任務。期待未來有機會再次為您提供更加完美的入住體驗!誠摯問候,Hedi SLAMA La Clef Champs-Élysées 團隊
あいすくりーむ129
Superior Room
Stayed in Nov 2024
Family
8 review
4.2/5
Very Good
Posted on Jan 6, 2025
There is a coffee machine in the hotel lobby, which is free to use, which is very appreciated. The interior of the room is also beautiful. The location is close to the station, and it is easy to find as you turn between the Louis Vuitton stores, but it is a bit dark.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at La Clef Champs Elysées. We are pleased that you enjoyed our coffee machine in the lobby, the interior design of your room, and that you found our convenient location enjoyable. We will take your comments about the dark streets into consideration in future visits. We look forward to welcoming you back soon. All the staff at La Clef Champs Elysées
Anonymous User
Superior Room
Stayed in Sep 2024
Other
2 review
1.5/5
Posted on Oct 24, 2024
The attic was actually occupied. The overall experience is not good. I strongly recommend against booking this hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your experience. I'm sorry for your poor experience at our hotel. I would like to clarify that on the fifth floor, our room has a sloping ceiling design, which is also part of our design. Next time, you are welcome to leave your comments to the front desk at any time so that we can provide you with a room change during your stay. Your feedback is very valuable to us and we will seriously consider your comments to improve our services. We hope you will give us another opportunity in the future for a more enjoyable experience. Sincerely, Rihab Customer Relations Keys to the Champs Elysées
Guest User
Superior Room
Stayed in Jul 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Sep 6, 2024
The hotel is in a prime location close to the Champs Elysees and the shopping district is crowded. The hotel also has a great Chinese restaurant
Original TextTranslated by Google
Response from Property: Thank you for your kind review! We are delighted that you enjoyed the hotel's excellent location, close to the Champs Elysées and the shopping area, as well as our excellent Chinese restaurant. Looking forward to your visit again! Sincerely, Yuna, Guest Relations
ok??
Deluxe Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 12, 2025
The service environment is super good and the location is very convenient. We were upgraded when we checked in, and the whole experience was great. I will book here again next time I come to Paris! !
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您的熱情反饋!得知您對我們的服務、便利的地理位置以及房間升級感到滿意,我們倍感欣喜。您的滿意是我們最大的動力!期待您的下一次巴黎之行,再次為您帶來美好的入住體驗。期待與您再次相見!誠摯問候,Hedi SLAMAGuest Relations Coordinator
Anonymous User
Deluxe Room
Stayed in Jul 2024
Business travelers
152 review
1.0/5
Posted on Aug 6, 2024
Not good! Breakfast was served in the basement, very simple, with very few varieties, 🈚️fruits; no one came to pour tea, no one greeted to sit down, only a person who looked like a manager stood in the middle of the room, staring at you from beginning to end while eating breakfast, it felt very bad when eating. The room was not big, the small refrigerator was empty, there was nothing in it, there was no convenience store nearby, no lobby bar, it was very inconvenient to want to drink something, eat some snacks, etc.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hotel Key Champs Elysées and taking the time to share your feedback. We are sorry to hear that your expectations were not met in some aspects during your stay. We would like to emphasize that the experience you describe does not reflect the level of service we strive to provide to our guests every day. Your opinions are valuable to us and we will carefully review your feedback to improve our services. Our goal is to ensure that every guest has a pleasant experience, and we hope to have the opportunity to welcome you again and provide you with an even more satisfying stay. Rihab Customer Relations Department
mina2023
Superior Room
Stayed in Jun 2024
Family
19 review
5.0/5
Outstanding
Posted on Jul 28, 2024
We stayed in Paris for a week and booked 2 hotels. This hotel was the best. We were given 2 rooms facing each other as requested. It was very considerate... The service attitude was good. The rooms were spacious and well-equipped. The breakfast was average, but the Imperial Treasure Pavilion on the first floor could improve the food. The Chinese food tasted very good... It's 5 minutes from the Arc de Triomphe and 3 minutes from the LV Champs Elysees. I highly recommend this hotel!
Original TextTranslated by Google
6/10
Response from Property: 親愛的客人,感謝您選擇入住巴黎的La Clef Champs-Élysées酒店。我們很高興得知我們的對門房間和服務都達到了您的期望。我們已經注意到您對早餐的反饋。這些方面未能反映我們為客户提供的服務標準,我們對此深感抱歉。感謝您的意見,我們將採取具體措施以改善這些問題,更好地滿足您的期望。我們期待在您下次訪問巴黎時再次歡迎您光臨。此致,Rihab賓客關係部